Community resources
Community resources
Community resources
Jira Service Management
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We just tried the new Jira App "JSM Assets - Microsoft Entra ID (Azure AD) Integration" for getting our Entra ID Users and groups into Asset DB. We also are looking for a solution to link the asset-u...
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I've created a Filter that I want to share with our field service engineers that exclusively use the Jira mobile app (iOS). However several test filters I've created thus far are not showing up in t...
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create dynamic dropdown for countries,state and cities using custom field,and shown on create button
i want to create dependent drop down,for country state and cities,when i select particular country 1st dropdown then 2nd dropdown option change ,and when select option from 2nd drop down,then 3rd dro...
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Hi, we are currently asking ourselves how "popular" our service desk portal is. So how many users are using it? Is there a built-in report or similar which shows the number of visitors of the porta...
335 views 3 0 Deleted user November 17, 2023 -
Hi! When my customers are reading the articles; they see an error message: Unable to load all page data..., But they actually see the whole article. How do I get rid of the error message? Thank...
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Hi all! I am trying to clone a ticket from a Project A to a Project B and C. The cloning in project C works but for project B I get the red rectangle error. Can you help me? Thank you very much!
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When I issue a new request and attach a photo from my phone, Jira resize the photo to 4096 x 3072. Is there a setting for changing the maximum image resolution to 1600 x 1200?
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There are server default issue types that are similar, what is the circumstance for using "Submit a request or incident" instead of the other two? Submit a request or incident [System] Service Req...
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Is it possible to create a filter that allows you to add specific projects manually? Because I need to create an overview of all the project I am involved in on a board. However not all of t...
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I want to create an automation for status changes after a comment is posted. When a client responds, move it to a specific status and when internal user replies move it to a different status. ...
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Hello, I'm using Jira Service Management, and as a CRM we are using VTiger. I'd like to synchronize from VTiger my customers, as organisations into JSM, and also contacts's email. The best is that...
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Hello Team 👋 I'm Mohamed Hassan, a Product Manager on the JSM Assets team, overseeing the consumption of Assets data. Our focus extends to various aspects such as viewing Assets information within...
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How do we migrate from the data server to cloud instance in jira in detail .If available do provide us the detail process step by step
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I would like to confirm whether the data from Asset and Configuration Management is stored separately for each customer within a single project, or if there is only one set of data per project.
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Hello, Is Jira Core license enough to integrate to Jira Service Management? This is given the fact that we also buy Jira Service Management license. Just wondering if we need to upgrade our Jira C...
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Hi Everyone, I'm new to Jira. Is it possible to enable Firebase Auth in Jira Service Desk? We have about 2000 app users, but not all will need help. If it is possible, how do I do it please? ...
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I was excited by what by what it seemed Atlassian service management could enable us to do, but the disappointment quickly set in. I tried many times to contact atlassian and submitting call back req...
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I'm trying to run a regex using match() on a Lookup Table value. Here my code {{YaypayParams.get("longInvoice").match(".*^(C|CI|CID)-\d{1,10}$.*)}} This code produces an error. Can this work? ...
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I have set up Jira Service management and set the channel access to 'OPEN' and allowed portal-only accounts to be created for new customers that email from a listed domain. This works fine and with a...
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É possível cadastrar Feriado no Jira Service Management? Se sim, como consigo fazer essa "exceção" pra não contar o SLA.
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Hello Team, For some reason, our Atlassian Virtual Agent integrated with our Slack Channels are not working. No changes were made to our settings.
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...user will automatically be added as a watcher if they make an internal comment, post a public comment/reply, or change the status of the request. The watcher status is not happening for our team if w...
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Good morning, In the automation we are using the Advanced branching branch, to create tickets depending on the asset(s) selected on a ticket. So, for each asset, a ticket is created. However, f...
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I would like to create an automation that transitions the issue to a particular status once a Comment has been posted that is addressed to the Reporter. Seeking help with how to test if a new C...
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Hi community, I'm trying to create JQL to show filtered items in two projects A and B. Show all epics, stories etc. from Project A Show only the epics from project B. Help please? :-)
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