Community resources
Community resources
Community resources
Jira Service Management
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Hi, i need to add standard field values inside the Customer Notification (for request category), but do not work: "${request.priority}" "${request.timeToResolution}" "${request.duedate}" ...
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Hi My workflow involves adding forms to tickets for the customer/agent to add data into. One of these forms contains a table that the customer can see, but they are not able to enter anythin...
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Hi all, would love some help on this. I want to send an email to the request participants when they are added into the system. I do this by every time "request Participants" value is added, I che...
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HI, Can I create validation to make sure the reporter uploaded 8 attachment for example
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Hi, When copying a text from Microsoft One note to JIRA, it will past both the text and an screenshot. Pl help to resolve the issue.
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If we have more than 25000 users we need to go with multiple instances then how do we route users to different instances? How do sync data between instances? What can be the solution in this scenario.
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I have a question about JIRA service management SLA. I got the SLA elapsed time using smart values in automation, but sometimes there is a value and sometimes there is no value. I don't know the caus...
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What is the JQL Query to filter Service Desk Origin with "Request Device support or replacement" and "Chat Support" as the Origin in the ticket.
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When I leave a comment in the response to the client in this window For some reason, the letter does not go to the client's mail. I am using the free version of jira service manager for 1...
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Hi team, who will receive permission approval for integrating jira service management for teams
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Hi everyone! I am a admin and I have a form with many fields. Let's say 10. Of these fields, 5 correspond to one person and 5 to another. I need each one to be able to see only the ticket information...
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Hello Team, How can we create a ticket (Issue) from one JSM Instance to another JSM instance using Webhooks? If one issue is created in one instance the same must be reflected in another instance. ...
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Hi, I am trying to create KB articles for my issue via automation. However, I am not able to find any option to add templates while setting up the rule. The templates dropdown doesn't show a...
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Hi there, I just set up an email channel in my JSM-project (Data Center) and it works fine. The only problem I have is the following: Each incoming email has for technical reasons an attachment due ...
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i'm trying below API and though it is 200 status but always getting response as [] . Please suggest https://api.atlassian.com/oauth/token/accessible-resources
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Hi Team, We're trying to find a way in which to report on who's actually updating assets in JSM Assets. For example, when an object is updated: email me with the name of the person who initiated t...
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How to find first day 12:00am to second 12:00 am issues by JQL?
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If you want to get started using Jira Service Management for customer service, it's as simple as creating a project with the Customer service management template. A quarter of customers use Jira...
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I selected "Cascading Select Searcher" in Search Template, but it is still not allow to sort the column in Queues. Is it a limitation or configuration issue?
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Hey guys, I have been following the exact instructions shown below in an attempt to have a customer portal that allows customers to report issues without the need to sign up or login in. Followed...
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I have a form included in the Customer Service Portal and I am trying to switch it off temporarily. I went to Project Settings ---> Forms ---> Incident Form [Template] ---> Settings an...
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I need a Filter that allows me to retrieve issue with 2 of the 6 multi-select options but them must be together not separate. Example, Field is Fruit and context is Apple, Banana, Kiwi and Orange. I...
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OpsGenie Integration returns lots of really cool information from job failures, however what the failure/exception was for the failure is not shown. This would be helpful so I can route failure...
- Question
- cloud
- jira-service-management-cloud
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Hello, I was wondering what is the driving factor behind the Article Summary when navigating in the JSM portal Knowledge Base. Basically the text underneath the title of the article. It seems...
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I would like to add a file to a custom field of rich text type through a Jira Service Management portal request.
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