Community resources
Community resources
Community resources
Jira Service Management
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Hi there, Since today I noticed that the banner image on our customer portal doesn't show up anymore. When I load it again from the Customize button, it shows and as soon I refresh the page it...
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Is it feasible to utilize both Jira Software Project and Jira Service Management concurrently? I'm interested in incorporating certain issues from Jira Service Management into the sprints of my Jira ...
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Hello everyone, I have a question, let's say I have 2 fields, "field1" and "field2". If the field1 has a specific value then field2 should not be empty. Is there a way I can do this?
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We are looking for ways to download/export JSM ticket details including the change history (audit logs) to local copy for audit purpose. Any advice on how we can perform this?
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Hello, I face an issue, when i put a ticket in the status Planned / to do or scoped it is considered as in progress whereas i would like it to be considered as NOT started. I di...
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in date picker custom field, i will enter a date, after that date exceeded i need to get a notification or comment in issue.
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Is is possible to add a new article types in JIRA service desk? At the moment I can only chose: How-To or Troubleshooting But I would like to chose a custom created template to the optio...
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How can we transfer ticket from one project to another service project
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How can the customer view the support team details and project name in customer portal
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Context: I have some customers and now I wanna manage the after-sale workflow in JIRA Service Management(Let me call it JSM). Is it possible? For example, a customer want to cancel the order now an...
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We have a Service Desk project and Tickets get created through API whenever a user submits feedback in our online app. Somehow for each feedback, two tickets(One is an exact duplicate with time also...
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The User account has been archived, where the user has lost the jira access, how long will it take to get access from Jira, once it is unarchieved??
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Client raised a ticket and already settled. When she raised another one, the request falls on the reply thread of her past request.
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We created a JSM project to capture finance related questions. Given the potential sensitivity of the questions, we want to limit access to issues to only admins/agents and the individual that ...
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Hi Atlassian, We have a Jira service desk and wish to open ArcGIS Pro projects on our desktop, these are .aprx files. ArcGIS Pro is licenced software on our desktop, the standard 'double-click...
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Hi, I'm working on a filter for "shame reports" as it were. The logic is like this: Issues assigned to me in the last 72 hours where I have not viewed or updated it them as of now. I have th...
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We are currently facing a challenge where an individual is altering organization names within Jira. This is adversely affecting our SLAs, automations, and dashboards. Is there a method to identify th...
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How do I set the request type on a bulk import? I'd like to set this value on import so that these tickets have external client visibility access in the online portal, but I can't do it when that val...
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Want to see if there is a way ( with sub-tasks or regular task, any issue types) to create tickets and assign them out and make them required to be completed in sequential order. So there is pa...
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Is it possible to send link only to few customers to fill some information for a request (hidden) . I know we can hide portal group and not publish a request type or keep it hidden. But I'm asking if...
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Is it possible to automatically attach the email to the Emailed Request that comes in? We deal with a lot of external customers who do not create a portal only account. They think the r...
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Hi guys, could you help me please? I'm trying to create a filter in jql to capture 2 SLas with violated status. But when I put the AND between the 2 slas, the filter doesn't return anything, but I ...
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Como posso cria um campo personalizado que seja do tipo texto com opção de formatação, que tenha as mesmas capacidades funcionais do campo de Descrição ou Comentário?
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- jira-service-management
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I have this filter and I want to make the equality with an exact value, but it only gives me the values of the photo. How can I match to a value using these options.
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I have items that are created as an Object in assets. Jira also has Services which are it's own schema in Assets. Do I need to recreate my Assets objects as a Service or is it better to j...
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