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Jira Service Management
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I have a custom text field for Customer Ref and want to use this field when an issue is created to look in other issues in my project for instances of that same customer ref. In this way I hope to s...
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Dear Support I'm creating an automation workflow and I want to find location of requestor field in Jira. Are there any smart value / user condition or JQL support on it? Thank you &...
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Dear Support I'm creating an automation workflow and I want to find location of requestor field in Jira. Are there any smart value / user condition or JQL support on it? Thank you
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We are using the product called Roadmap & Idea Portal for Jira on one of our JSM projects to allow our JSM customers the ability to create issues to request software enhancements and submit comme...
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Hi, i am wondering, when i create a ticket, the user gets an email that the user has been invited to the jira helpdesk, how can i disable it??
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Hello Community, Is anyone experiencing technical difficulties creating service tickets? As an admin I cannot create service tickets and users in my service group are experiencing the ...
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Hello We're trying since one week to install https://wazoom.atlassian.net/jira/marketplace/discover/app/io.tempo.cost-tracker When we install it that say ''Unable to install Cost Tracker by Tempo...
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I have created JSM custom fields. Some of the custom fields include dollar amounts and other numeric amounts. I'm trying to generate a sum and average of a custom field for a set amount of tickets in...
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...etFieldById("customfield_14200") def Techcode = getFieldById("customfield_11621") //25 April 2023 def TicketType = getFieldById("customfield_15800")//Ticket type field 19 April 2022 ReopenReason.setHidden(true...
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...eopenReason.setHidden(true) Reamrks.setHidden(true) DeployCRNo.setHidden(true) def currentIssue = ComponentAccessor.getIssueManager().getIssueObject(Long.parseLong(id.getValue() as String)) &n...
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Hi, I'm trying to configure the below scenario: - Issue transitioning to Resolved - Check if SLA is breached - If breached, the transition "Resolve Breached Issue" is available. A screen will the...
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1. I am writing a server-side script in Behaviors for one of my custom fields. 2. The script sends an email to a user 3. The script works in all ways except: While all my variables get injected in...
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Goal: I want to be able to schedule this import. My approach is to trigger the Import Start via the API (but if there is another way, then please let me know.) References: Post Import Sta...
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Problem: We use the same email address both for sending emails via Mailchimp/mandrill (campaigns, info about account, payments etc.) and using it as a helpdesk email. We want to set up Jira service ...
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Hi, I have an automation rule to add participants to a request when it is logged by a specific person. That works well. Is it though possible to add an organization that I have created ...
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Issues newly created are stuck in the current status, they give an error saying "you do not have permission to transition this issue" though we are trying it with the global admin. If we change the ...
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I need to resolve a question. We have a Customer portal and the view is always being hided and need to use the show detail option anytime and customer/user feels it annoying. So is th...
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Is there a way for chatgpt or Atlassian AI to automatically reply to customer feedback (comment)?
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How can make Jira to auto assign issues on people that are currently on shift
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Hi community, currently we have a cloud JSM instance and just activated opsgenie but i'm unsure about if each JSM agent can have a responder role and if it is included in price? Not sure if relevant...
976 views 2 1 Deleted user March 5, 2024- Question
- jira-service-management
- opsgenie
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Hi All, I am using a service desk and the portal request has a form attached. This is a dynamic form. I want to create an automation which will look for the different fields within the form and the...
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Hi there, My use case goes something like this: I have a lot of comments in Jira (be it Software, Work Management, or Service Management) and I want to associate them with labels. For example, a lon...
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Hi Team, I want allow edit access only to the reporter when it is in a particular status. Please let me know the exact property I can use. Thanks in advance.
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Greetings Community! I want to share my recent journey with you, which is more of an exploration and trial-and-error discussion rather than a straightforward request for help. About a month ago, I ...
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Hello, I have set up the email request feature, and I am successfully receiving incoming requests using the default email account provided by JIRA. However, I am not able to send outgoing emai...
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