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Jira Service Management
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Hi, I am learning the best way to set up our new JSM. I understand that 'Organizations' are configured in JSM to group together customers, in our internal use case this would be requesters who...
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Hi We have started using JSM as our ticketing system. A 3rd party we deal with uses another system (FRESHDESK) and log their tickets via an email into our system. Replies and updated from our syste...
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I worked a few month ago on our customer portal and my partner said it was impossible to make assets custom field visible for user who are not logged on the portal. I tried again today and did not f...
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Hi So i have had a look and cannot find an answer. Is there a way to see the database of users that have been added to the request participants section and then delete the incorrect ones. From my c...
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We usually have use cases where an agent wants to double-check with his manager. This is, however, not mandatory and, thus, not part of any workflow. It can also happen at any stage of the process, s...
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Good day! I'm having an issue with adding replies to customers to ticket notes. Goes as follows: When I reply from email (not reply to customer from JSM) my reply isn't added to JSM ticke...
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Hi everyone! Is there any EASY way to sort automation rules by their trigger? The purpose of this is to see which rules that share the same trigger can be combined into one so that I don't have tha...
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Hi! I'm going just a tiny bit insane. I have set up a bunch of rules that I am now trying to consolidate. I simply can not get Jira to accept the following value as a summary: To be deleted {{now....
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Hi , So I am facing this issue where I am unable to login to Opsgenie despite having JSM premium when I try logging into it I am getting this error prompt . I have created a different instance ...
- Question
- cloud
- jira-service-desk
- opsgenie
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uur customer would like an automatic export of an XML file with all the ticket information to be sent to the customer by email when a ticket is "Completed" or "Closed". Is this possible? If this is ...
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Hi Team, I have a JSM project and created a Screen for every issue types and assigned the request types. Also Created screens for every tasks and Sub-task[Create, Edit and View] but I'm unable to...
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Hi, I am very new to JSM, so apologise in advance if this is a noob question. Also, it's very likely that I might not have configured everything the way its supposed to be configured :) Bac...
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Estou com um board que tem uma coluna que possui itens, mas eles ficam sumindo da coluna, mas aparecem no filtro do item. Porém o work managment não tem backlog. Alguém sabe me repsond...
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Good Day We are receiving the below message on all of our dashboards. Can someone please assist as to where I can see what this pertains to? Your team's Jira Service Management special offer is end...
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I am trying to set up an automated email in Jira Automation and required to send an external URL in the E-mail message. But the triggered mail doesn't display as an hyperlink in the mail send to cus...
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Team Can any one share the Query for Year by Year (last five year) Issue created vs Issue closed region wise APJ / EMEA / AMR includes assignee
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hi Does anyone know if it is possible to perform a jql search for all jira tickets that have KB article linked to them ?
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I made a field required in the Field Configuration and then afterwards went back and made it Optional again. For some reason now though, all the request types have this field in there as Requir...
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Hello, I have JSM on the cloud and I'm not sure how to treat service requests received by email. When I receive an email saying that something on my aplication is not working, I sho...
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Hello Community, I'm familiar with the "updatedBy" function and use it, for example, for tasks I've worked on in the past week. issuekey in updatedBy(MyName, "-7d") ORDER BY updated DESC Can I mod...
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We have already allowed users to tag other users when commenting via the JSM portal but we would like to allow them to tag a team which they currently cannot do. Is this possible? If so, what setting...
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Hi Team, Currently undergoing on some research and I need a clarification. We have a project with 5 status and transitions and in the 3 transitions we have a screen popping up for t...
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There is a contact person field and an additional contact person field. User A is assigned to the Assignee field, or It is assigned to the Additional Contact Person field. It is assigned to only ...
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Hello, we have created forms in the Jira Service Desk that we make available to our users in the Service Portal. The forms are used to create tickets. Some fields are e.g. of type "Single User" and ...
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Hi Team, We need to check for approver list. Our Project consists of 4 stages of Approval from Level-1 to Level-4. So we have like 200 to 300 approvers list and we wanted them to be customer...
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| 21 | |
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| Subject | Author | Posted |
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| an hour ago | ||
| June 2, 2026 11:21 PM PDT | ||
| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 2:08 AM PST | ||
| January 24, 2025 4:31 AM PST |