Community resources
Community resources
Jira Service Management
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How to grant permission for multiple roles Curent Assignee Administrator of the current project to exceute the transition (Close-->Reopen) of a workflow. I tried through conditions of ...
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...owever, I can't find a flag that shows which comments are "public" vs "internal". I noticed that one can use /rest/servicedeskapi/request/{issue-key}/comment, to get this flag. Problem with using this a...
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¡Hola! tengo en el backlog los 4 sprints programados pero las incidencias figuran como no visibles, quisiera saber como revertir eso para poder volver a la vista el trabajo
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We have a user picker field on various request types in our JSM portal. Agents/admins can type a person's name and the field will suggesting names. When a customer tries to use the field, they don'...
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This was working for me about a month ago. Nothing has changed with my CSV file or my headers - and now getting this error: Issue can't be created due to the error/s [ Issue type is a sub-t...
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Jira Service Management Data-Center. When configuring an Assets Discovery import to Assets, data mappings must be configured between the data file and the Assets object schema. This is not a...
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The colors on the OOB change calendar legend for Maintenance Windows, Freezes and Changes needs to be changed for various reasons. I cannot find where to do this in the settings. Has anyo...
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I recently learned about Atlassian's beta release of a database for Confluence, a feature that emerged after their acquisition of K15t. I'm curious if there are intentions to introduce additional fea...
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Hi, i want a rule to run when a specific comment added to the 'Add internal notes' comment section on an issue. So for example if I comment; all done here -then my rule will run if (and only if), the...
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When submitting a ticket for an asset, is there a way for the form to show chosen asset information?
I currently have a service portal for internal customers (sales) to submit tickets for issues related to products in the field. Our system is still young and it is hard to accurately track product lo...
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I'm trying (and failing) to display the Customer Request Type in an email body using Automation for Jira using a scheduled daily email to a specific team. The team need to see the Customer Request Ty...
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I'd like to create a customer record without sending them an invitation. The reason behind this is that our tickets are generated automatically either through emails or by our support team in respons...
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Estou criando um tipo de solicitação no portal para clientes, mas não estou conseguindo criar um campo que retorne uma operação. Ex.: O cliente preenche dois campos numéricos, preciso que seja exibi...
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I have successfully connected a Google email as a custom email in JSD. When I try to send an email and submit an email request from both internal/external emails nothing happens. I get no ticket crea...
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Hello, I want a date field to only be visible when another field (Date and Time occurrence) is filled in. I would like to implement this behavior with the script runner. Thankful if you can ...
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Hi, I need help to Create a Custom script validator Workflow Transition: Validator here are my requirement Create a Custom script validator that if...
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Hi all, When we add a 'customer' on the service management projects, it also creates them in the software side, is there a way to stop this? Cheers
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I'm trying to create a validation that will check if the last comment was created by the user or by the Script runner but can't find a way for it. Anyone did it recently?
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Hello, I have been trying to register a new user that starts this coming monday, and no matter what I do, his inbox is not receiving the invite, despite being able to receive other emails. He is als...
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I have set up a mail handler that processes New Hire notifications received by emails from Workday. The email handler sets Issue Summary, Employee Location and Reporter fields in the new ticket as s...
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I would need your help to implement the following requirement: When a ticket was created in Jira by a customer, an email notification should be send to a certain email address/user. In the Project ...
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Hello, I have succeeded in showing Issues that blocks Issues in the JQL filter and am trying to add a column for the list of its blocked issues but the closes i could get is the "Links" column. Unfo...
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Hi, I am not able to close the tickets for one of my project. I am getting you do not have permission to close the tickets. I am the Jira admin. Performed the below actions to res...
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I had to make multiple fields for services, because I needed different values for every request type. Is there a way to combine the fields into on column.
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| September 4, 2025 1:00 PM PDT |