Community resources
Community resources
Jira Service Management
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bom dia, estou tentando fazer uma soma de campos dentro de uma automação para definir a prioridade da minha demanda, porem não estou tendo sucesso ao fazer o log esta ficando desta forma&n...
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Hello! I have a scheduled automation that is supposed to be triggered on the first day of April each year. This is my cron expressoin: 0 0 1 4 * ? For some reason that I haven't been able to f...
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I don't see the option to change 'rating type' to emoticon or stars in my app. The documentation states that there is an option but not for me. App - https://marketplace.atlassian.com/apps/1217...
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First of all, great job on the Summary feature, it's proving to be pretty useful when the service issues get lengthy and one needs to quickly grasp what's been going on. However, we have identified ...
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It would be great if there was a chance to bring information from Assets directly to the Organization fields. We have established a fleet management system using Assets and we've got all of our cust...
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Dear Team, Our team faced the following issues: - people mentioned in "Request Participants" field do not receive notification (we checked when customer submits the request via portal or when Agent...
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I am looking to receive any Jira (On-Prem Data Center) related security notifications. Thank you in advance.
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We tried to use the integration API to rotate the key using "update" but the key was not rotated. We need to rotate the API key programmatically and update all the initiators' configurations i...
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Dear community, I have 1200+ clients and I should install the Assets Discovery Agent. Atlassian happily says to do this manually. The installation routine of the Agent is so bad that distributing th...
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I want to make a default JQL-search. Is it possible in this screen: Press: View open Where this is the default Jira made JQL: reporter in organizationMembers(tes...
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Hi, I have a question regarding managing multiple issues in a queue: When you select multiple issues in a queue you have these actions to chose from: Assign, Watch/Stop watching, Delete, Ad...
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Hi Pro. I has install JSM data center and Confluenec data center on aws cloud I am facing an error in jira service management (JSM) when I am creating Application Link with Confluence&n...
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In Jira we don't use the resolution field. So when we change the status, we don't have to fill in an extra field. But when I look at the created vs resolved; I have a resolved issues of 0. I wa...
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Please provide possibility and documentation regarding below integrations: 1) Integration with JAMF, and SaaS 2) Configuration of a chat option for someone seeking helpdesk assistance. A helpdesk p...
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Hi all, Is there a way to assign a newly created ticket to an agent who is online? I used Load Balancer to assign a ticket to the group, but it takes into consideration the agents who are not onlin...
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Hi all, Has anyone managed to get tickets that are newly created automatically assigned to an agent who is ONLINE at that point in time? I have figured out the "On-call responder" and successfully ...
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I have successfully connected our Microsoft email however, when we send emails, the task is not created. Any help?
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in JIRA forms i can see i can link Epic Name to a field - i have done this but the Epic is not linked once the form is submitted. Is this possible to do? Why is it not linking if Linked Jira Fie...
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[UPDATE] - Sorry for the confusion. It looks like someone had previously adjusted the Security Level of this particular ticket and had applied a security level that prevents customers from seeing it....
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Hi, I'm trying to pull data in from Jira Service Management to PowerBI using the connector from Appfire. I'm having issues where these projects just aren't showing up in PowerBI. I'm wondering if I...
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...eporter of the issue if #2 above is true, then transition the status back to 'Work in progress'. Else, do nothing {return}. Appreciate any help and guidance on how I could achieve this through S...
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How many maximum issues we can import into Sheets from Jira cloud
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...bsp; "label": true } &n...
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I would like to create a dashboard in Jira where I can track SLAs. In this case, it would be a dashboard where I can check the time for unresolved demands in specific categories: over 7 days, from 7 ...
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What We Need Your Help With ✨ Our goal is simple: to implement Jira Service Desk in the most secure, efficient, and effective way possible. We'd love to hear your thoughts on: Security: How can w...
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