Community resources
Community resources
Community resources
Jira Service Management
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I follow the steps here to turn an existing Slack channel into a request channel. It works when I do it (creator of service project and admin) but other admins of the service project are not able to ...
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Without using password protection or encryption, is there a way mitigate instances where files are uploaded to the wrong client. My thinking is we can perhaps create a name convention for each c...
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I was wondering if anyone had set up a Teams channel to receive notifications on Atlassian Status changes. We have seen a few issues with both jira Software and bitBucket recently and wanted to set u...
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I am looking to add a variety of Customer Profile fields that can be populated administratively and only be viewed by Jira Admins, not the customer. How can this be achieved?
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I routinely use the "Share settings with an existing project" to create new project. I encourage my clients to create "template" projects that meet their specific business needs rather than using the...
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I am attempting to utilize the Template located under Automation, "when a customer comments on a closed request -> then reopen the request". I am being prompted to check my admin permissi...
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Nowadays, we send email to email@email.com, it automatically creates a support ticket. Would it be possible to use Jira forms instead? The aim is to automate the process of creating tickets.&n...
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I am creating a roadmap: portfolio plan view and I want the Jira ticket to appear in hierarchy order, when I include multiple Kanban boards, it seems that it doesn't appear the initial Jira tic...
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- jira-service-desk
- jira-service-management
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Hello, I would like to know how to identify "internal note" or "Reply to customer" comment in automation, so that I can send notifications only when "Reply to customer" comment is ...
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Hello Community. I am new to Scriptrunner. I have a well-functioning Jira automation (manual trigger) that I would like to start from a Scriptrunner fragment (button). I have successfully added a ...
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Hi all, I have noticed that you can add custom emoticons to Jira service management. It seems that I can reply with the custom emoticon, but when I want to add it as a reaction to a previously crea...
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Hi, when trying to sync Epic from Jira Service Management to Atlas project, we receive the following error message. "We couldn't link to this project. Check if you have permission to cre...
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Hello , Is there any issue layout feature in jira service management
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Olá, A cada comentário público realizado no meu projeto Service Desk, um e-mail é enviado ao cliente. Porém, gostaria de mudar o nome do destinatário.
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Hi all, Is there a way to retrieve fields from Tempo in Excel or PowerBi? I can see a limited selection of choices from Jira Cloud, but not the logs we actually input. Specifically, I need the Work ...
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Hi all, Im trying to make a automation that will automatically assign a new created ticket from the customer portal to the agent that is commenting on the ticket. So the first responder. I'm struggl...
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Hello, I am trying to show the Time Tracking field as in the picture. It is set on the correct screen, it is visible and I should have the correct permissions(I am using an administrator profile). B...
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Hello Community! Hope you doing well.. I'm able to edit the parent field when the task/story "in In progress" status even the field is removed from the edit screen. please su...
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NO error message nothing. No functionality of JSM working currently
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Hi, I want to unclaim the demo.cloudnowtech.com please help
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We use Jira Service Management for external users to raise questions and bugs. In some cases, a internal collegue (also a agent of that JSM) sees a problem with the application. We consider to...
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We are jira service manager cloud users. Here we want to add multiple users to an approval step and we want each of these users not to go to the next step without approval. We couldn't figure out how...
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Hi, We want to export our customers with all the custom details (eg. telephone, etc.). I couldn't find any way to achieve this. Is there a way for this export to be done ? Thanks
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Hi, if i try to open an URL with Email-Address e.g. https://inside.mycompany.com/home/ssp_am.asp?ATO=max.mad@mycompany.com jira recognize automatically MAILTO function and open it in outlook ...
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Hi, I am using the "Dashboard" for creating reports but when I use the "Created vs Resolved" chart, the Resolved tickets are not reflected. It is showing Zero. Could you please assist us on ...
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Atlassian Community Events
| User | Count |
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| 17 | |
| 11 | |
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| 4 |
| Subject | Author | Posted |
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| 10 hours ago | ||
| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT |