Community resources
Community resources
Community resources
Jira Service Management
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Hello, I am pulling out the Assets report with automation 'Send email' but the output returns "T00:00:00.0+0000" added to the date My Asset contain an attribute with Type Value set as 'Date':...
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Hello Team, When an agent is assigned with an issue and if he is unable to resolve the issue then he needs to move the ticket to the other group or queue. How can we achieve this? Thanks,
642 views 3 0 Deleted user December 4, 2023 -
Hi team. I just created a new board in Jira (Service Project). When I go to the main board, I can see only a few issues. But when I go to Incidents / Resolved incidents, I can see all issues. I j...
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I have seen different layout for Jira issue previously and even now. But for a new account and project I created, it looks different. I would like to get the layout like the following ticket (I am gu...
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So I'm using the useful organization detail fields and I want to pull that back for use with automation. I can't find any smart values, or anyway to have them return via api. There is an api that ca...
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Hi All, Just wondering why the documentation states to add a user to the "Service Desk Team" to be a Collaborator? If that's correct, then what is the "Service Desk Collaborators" role for? JSM lic...
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Hi Team, All of a sudden, getting Resource not found error in our prod org today under Jira comments section VF component in salesforce today Any clue what should make this fix as n...
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We are currently using Jira for asset management and for service/help desk management. Now we would like to establish a regular patch management schedule for all of our Windows and Mac devices as wel...
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I'm creating a form using three-row columns. Each column has multiple rows that collect like sets of information going left to right across the columns (each row represents an entry but we're o...
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Is it possible when a customer adds an email address to a required field that the person whose email has been added can be sent an email notification letting them know? How would I set this up?
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I've fallen somewhat in love with JXL and want to create a view for one team where they can see their issues, and also have a link to these issues' parents. We're not using Epics in this projec...
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Hello, I have schema mapping defined, but I it's failing to create one of the objects, external import mapping isn't there either. Under Pool, it supposed to create an object with that...
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I don't understand what is causing this background automation, but I recently enabled the Resolution field in my Company Managed project and whenever someone creates a ticket it immediately transitio...
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Connect Confluence to Jira Service Management and improve your knowledge base by collaborating with outside teams who don’t need to manage requests in Jira, but do need access to create, edit, and pr...
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It appears that all current track tickets are labeled as "Trivial" which seems inconsistent with our usual prioritization practices which used to be “Major“ by default earlier. Could you please help...
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Hi there. I am working on creating an automation rule that when an Epic transitions to the In Review status, issues in different projects are created. I'm trying to prevent duplicate child i...
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We receive emails from users who have not been invited, the emails are ignored by Jira, and we are given the below error in the logs: "Sorry, self-signup is disabled for this help center. You need t...
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I have a management software where customers are logged in. I would like to connect the support site without customers having to register again. My need would be to transfer customers to the support ...
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We are on Jira Helpdesk Cloud SaaS. I have verified my own Domain name in Atlassian Admin and connected an gmail-account under that domain name in the project settings. We receive incomin...
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Hi, Is there a way to set permissions or another method to control who can view specific groups or requests in the portal ? Thanks, Gal
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Hi, I am looking for a way to remove the long list of the requests from the group view in the portal. As an example I would like to present only the group name "Common Requests" and hide/remove t...
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Hello, I would like to embed my portal on my website, for this I use iFrame HTML and I require a URL. I already tried adding the URL link to my website and it seems like Attlassian does not ...
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I have a request channel in Teams, some Agents can raise a request from the messages, ad others cannot, anyone got any ideas why?
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Hello, Is there a training module or other documentation that explains the "Linked Jira Field", "Data Connection" and the "Field Key" functions? I have been tasked to step up and impl...
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Hi there! I'm currently trying to set up an automation in JIRA Service Management and have encountered some issues. I selected a template that I thought would fit my use case, but it's not working a...
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