Community resources
Community resources
Community resources
Jira Service Management
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I know how to set up an automation rule to email watchers but I have not worked out how to include, within the body of the email, the details of the changes that occurred. Using the {{fieldChange}} ...
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there is a custom field you can create called "Time Interval" that is managed. Does anyone know how it works or can someone share the link to the documentation? It says its a custom field that store...
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When using MSTeams and Assist I do not see the forms portion of my create new service requests. I can see my summary, description, and 1 required field. Below that in the portal I have a for...
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Hola buen día, ¿Habrá la manera de asignar tickets por carga de trabajo equilibrada con un horario específico y con horarios empalmados? Es decir: Agente1 horario 7:00a.m. - 4:00p.m. Agente2 horar...
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Some customers don't see "Customize Request List" when they enter their ticket list They also can't add participants If someone tells me how I can set this up, what it depends on, or if I have to a...
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Is it possible to add a filter to the requests section in the help center? If I have 1000+ issues where I have been added as a participant, how can I filter the ones where the requestor was XXX(examp...
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Hi Community, We have a global policy that would modify an incoming alert and add another team as a responder depending on the priority level. In this scenario, let's say an alert has Team A and Te...
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Is it possible to add Resolutions or is this a set list. Can't find anything in documentation on this. Many Thanks, Gene Sullivant, US Bank
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I would like to add an actual attachment to my form, for people to click and download when creating a ticket. Is this possible?
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Hi, I manage Jira service management on DC, have a project with more than 100 customers. Now I would like to create a new project with same customers. Any idea how to copy customers from projec...
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¡Hola comunidad! Estoy buscando orientación sobre cómo saber los tiempos entre cada estado en Jira. ¿Alguien tiene experiencia en esto y puede darme una mano? Cualquier consejo o dirección sería muy...
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The question posted in the title refers to a business case, where we have created a customer portal for a client. We added a team of testers from the client and each of them submit tickets independen...
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Hi community, We are currently in the process of setting up JSM for internal IT related purposes. Examples are the on- and/or offboarding of (new) employees, hardware requests (e.g., new laptop, m...
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Hi All, For a project, all tickets are currently created with a summary, as shown below. I aim to establish automation that retrieves the value for "server_number" and populates the custom field "...
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I signed for a 14 day trial, but cannot test voice and SMS on my phone because in the settings page for this it says I am not verified. I can't find a way how to get verified and I didn't get a...
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Hi guys! Currently all users in project have access to re-open an issue that is in Done status. I want to make sure that a user can re-open an issue only if he leaves a comment with an explanation...
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Hi guys! Currently all users in project have access to re-open an issue that is in Done status. I want to make sure that a user can re-open an issue only if he leaves a comment with an explanation...
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I am trying to check procing,but it soes not show for these apps: Advanced Portal Reports for Jira Service Management Issue Sync - Synchronization for Jira | Atlassian Marketplace Custom C...
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Previously I could download last months Invoice/Receipt to turn in with my expense report (Jira is billed to a company card), but now that link goes to a billing page with no history. &n...
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Assigning Tickets based on specific times to Multiple users with the help of JQL ID via Rest API. The user names are in Excel sheet, every week , the sheet will be updated manually
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Hi community, I would have the city of the reporter in my Jira issues. The City is an attribute of Object in the ObjectType Users in Asset To achieve this goal I have created a text cu...
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Hey everyone, I'm looking for a "Best Practise" of sorts for the Affected Services. More specifically, how to effectively retire a service while maintaining the data in tickets. A lit...
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We have not done DDR for these particular invoices but team has raised and some how csm approval also done please check and do the need
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Dear Jira Community, I am facing an issue, that approvals often can not be done in time, because the approver is not available, on vacation or not responding in time. The IT department in charge of...
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