Community resources
Community resources
Jira Service Management
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Seems like all users from our domain are in your suppression list. Can you please clear all of them?
Under Customer notification logs we found first the error "Error from email provider: 550 no such address here" during a DNS change. After a few hours we received the error "Recipient’s email address...
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Project settings > Email requests > logs I can see that people are attempting to place a ticket but it "FAILED" Sorry, self-signup is disabled for this help center. You need to be...
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Hi community! We're using Status Time App since 3 years ago, the company have been created a lot of report with this app Recently something happened with this plugin, it seems all reports w...
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They are not seeing a divsion on our ticketing system at all.
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Hi there - is it possible to setup some sort of automation that automatically adds component fields to child issues once a parent component field has been added?
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We're thrilled to announce that 20,000 agents are now available on Jira Service Management cloud. Building on our momentum in March, we’ve doubled the number of agents again to help meet enterprise n...
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Tengo un formulario donde mis clientes reportan los problemas que tienen, cuando envían el formulario este queda registrado en Jira como un nuevo ticket, pero si el cliente después de este quiere agr...
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Eliminar un cliente de un proyecto, intente hasta eliminándolo y volviendo agregar a todo attlasian y sigue en los proyectos que no quiero que este.
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We would like to pull for reporting needs the time shown in the screen shot as separate fields. Is this possible? "48" in 1 column and "1" in a separate column.
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Elizabeth StylesJan 16, 2024 Hi, I have removed the disabled USER and tried to freshly add him back again, but JIRA Service management keeps saying I can't send "INVITE" because USER is di...
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Hola, estoy empezando un proyecto de asistencia en Jira, y cuando respondo a un cliente desde mi usuario sale como "Belén Pérez respondió: (...)", lo mismo pasa si responde otro compañero. Mi pregun...
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Hi Atlassian Community, I'm currently working on a project in Jira where I need to create a dynamic form that can add sections based on a user-selected value. The challenge I'm facing is to dynamica...
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I have a question for the group that are related to KB pages. Is there a way to ensure that a KB article is applied to a ticket before the ticket can be closed? I ask because if a KB articl...
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Hi guys! Could you help me please? I have some old request types that are no longer part of the customer portal, but they appear when an employee creates a ticket, as shown in the image below. ...
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Within OpsGenie, how I can print my on call weeks for the entire calendar year?
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- opsgenie
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So when I want to share a ticket with another team, I have a to clone the ticket to another project so the other team can check and work on it on that project from the cloned ticket. During th...
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Hi, I am having problems with the following rule (the real rule is much larger, this is just a cut-down version to demonstrate the challenge): The "Lookup issues" and "Log" actions are working ...
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Hi, Previously, project configuration were such that after status Postponed, the Resolution was set to Cancel. It needs to be replaced.
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Hi Jira community, I have around 100 Jira issues where status are initially as "Waiting for Support". Is there a way (automated or via the Jira interface) where I can ch...
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Good morning i need a little help!!! I trying to add an icon to my help center just like i did it before, but i can´t remember how. Sure must be ease, but i can´t resolve it. Thanks so much!! ...
- Question
- announcement
- jira-service-desk
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I have raised a ticket 7 days ago with the same question .. is Jira ticketing system is HIPAA Complaint ?
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I'm trying to catalogue our services and the brevity of properties you can define against a Service type leads me to think I'd be wasting my time defining them here. Yes, I can create dependencies, l...
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We have pulled our hardware assets from our Intune system into our Jira Assets Management system. We would like to update several fields that did not import correctly. Can we import a CSV...
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Hello, We have this Customer Notification that sends an email to customers that the issue has been resolved and so on. I would like to know if there is a way to exclude one of our closed stat...
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Hi, I'm wondering if it's possible to create a Custom field for all projects to use but each project has there own unique dropdownlist with values just for that project.
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