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Jira Service Management
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Hi community Currently running Jira v9.4.17 Id like to create a comments/running note field accessed by every Jira ticket which shows the same comments in every ticket - so its not a comment field ...
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I have 2 radio button custom fields which we would like the "None" option hidden. I followed the instruction from this article: https://confluence.atlassian.com/jirakb/how-to-hide-the-option-n...
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I'm trying to better understand the info shown in the Responder States tab of an alert. I will see things like "No Rule" but it doesn't tell me rule for what. I think it's only showing that sta...
977 views 3 0 Deleted user April 2, 2024 -
Hello everyone. I hope you are doing well today. I have a question which I am not sure if it is even possible, but let's go. I have an idea to create a round-robin assignment in JSM using ...
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I am working to move one of our departments from a Team-Managed Jira software project to a Company-Managed Jira Service Management project. I am running into an odd issue where the new projects board...
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Just to clarify this question is not for Cloud version. At the Customer Portal, within the 'Requests' button there are 2 options: 'My requests' and 'All requests'. But regardless of which one ...
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When a user submits an issue to one of our JSM service projects, Administrators in that project aren't receiving email notifications from JSM, even though the ticket is listed in the All tickets queu...
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Hi all! I'm working with my team to create a comprehensive timeline of an issue and I'm exploring if there is a way to add flexibility to the date and calendar field functionality for our tickets. C...
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Hi! I’m Crystal, a user researcher in Jira Service Management. We are looking for customers who are interested in setting up the virtual agent together on a 1-hour recorded video call. To qualify...
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A JSM team in my organization would like to set up their notifications such that an assignee receives a notification when a ticket is assigned to them -- but only if someone other than themselves is ...
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Hello all! I'm currently setting up the incident management feature for our JSM instance. Looking for some lessons learned/best practices anyone has experienced while working with this platform. ...
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It would be helpful to have more customization available with the Virtual Agent's Standard Flows. According to this article it only appears possible to remove the "Greet" flow. The mess...
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I am working in JIRA Cloud and have a Service Management project. I want to have issues created in that project when alerts are fired from the Operations page. However, all the documentation that I c...
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I can see a specific organization has access to X number of projects, but there doesn't appear to be a way to see which projects those are. I've searched even at the API level and cannot find h...
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Good Afternoon Folks, In the process of learning and configuring Jira Asset Management and looking for a way to inherit data from connected objects. For example - I assign a Laptop to a User...
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Hello guys, please I already have the connection from Jira to Azure with the official marketplace add-on. Now, I want to run a project pipeline on Azure when I transition a Jira change request status...
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Our desk is required to set up an SLA for update frequency, which varies by priority. I currently have the SLA set up with a workflow edit by adding an "Update Issue" status to the work flow that all...
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I'm pretty new to JSM and still trying to figure everything out. However, I'm trying to create some automation that would allow me to see the Asset Object assigned to the Issue Reporter. For...
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We are looking for a way to create and use (and reuse) templates for different reoccurring tasks. For example: Let say we need to on-board a new client. That task might always have 7 different sub t...
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Hello, We are creating an issue link from the Service Desk project to the INF Project. I want the rule to work if reporter = jira-pmo-cloud group in the Service Desk project. I want the co...
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I am trying to create an issue via Jira REST API on Postman and Link that issue to existing issue in JSM based on custom field. Is there any way to Link the issue with existing issues. Here is my J...
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I am migrating one of our departments from a Team-Managed Jira Software project to a Company-Managed Service Management project. I've recreated everything to be as similar as possible in a way that m...
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Good day, all! I need to create a report that will provide the count of all requests received to our service project by "Request Type" Example 20 for password reset, 50 for Security, etc. I am ...
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Hello, I am stuck on an automation I want to set up thats a little complicated. I want to set an automation up that when fields on the linked issue are updated, it copies the updated fields to the l...
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Hello, On some of our issues, we have a form below the issue, that we fill in like this : Once you've filled in the form and clicked send, an automation is activated, the form is automat...
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