Community resources
Community resources
Jira Service Management
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Hi Team, We are missing the Create Button is Missing from the 'Create Issue' Screen. This was noticed at 1300 CST on Feb 29th, see the attached image. Thanks.
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Dear Community I come to you with the following use Case: Issue Type: The story, progressed through the workflow to a certain status "Ready for QA", which triggers the automation to create a relate...
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Hello, Atlassian access is managed by JumpCloud IDP. When a new user is added to JC, they will be in Staged status. We have a dynamic group called Atlassian-Portal whose attributes are: ...
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Hi, we have 10 clients, every clients has 3 request types. This creates 30 buttons on the portal and a cluttered interface nightmare. Below is the portal design I would like to be able to bu...
- Question
- client
- cloud
- customer-portal
- gui
- interaction
- +4 more tags...
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Hi! I'm sending a summary on critical issues to a slack channel but the {{priority.name}}- doesn'r return any value. What could be the problem here? This is my message: {{#lookupIssues}} Summary...
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Hello I'm new to Jira and was tasked to enable our Service Project to support "IT-Changes". The Service Project is currently primarily used for IT-Support. IT-Changes are intended to be used by the ...
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Hi, I'm diving into the Forms cloud APIs, where I'm confused about a couple of APIs as there is almost no difference in the payload and response. The only difference is in the API endpoint.&...
- Question
- cloud
- forms
- jira-service-management-cloud
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I need to list all emails that are set to "Email request" in all projects on the Jira DC instance. Due to the fact that there are ~200 projects, I would prefer not to go into each one to check wheth...
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Hi, I am trying to create Services in Opsgenie via REST API with Jira Automation but get error. I am using Jira service Management premium and I know that it include Opsgenie
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Hi! Is there are way to fetch the summary of a parent issue (linked to an feature with parentLink) with structure formula. With this formula I can get the issueKey but not the summary? &nbs...
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When calling the Customer permissions page in a JSM project I get the error message "You do not have permission to access this page. Error code: 403" The project is company-managed I am a project m...
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Hi Community, We just recently started use JSM and plan to have 20 agents and internal 280~500 customers. Now we want SSO for users. What should I do next? Can we use Access and what about pricing ...
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When I first saw the Asset Management feature, my mind was blown. Like, I'd have given a kidney to have a tool like this back in some of my previous jobs. But then I started actually using it a...
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I struggled to give this an accurate title, so I'll describe the best I can. I am struggling to delete just about anything (typically schemes are my sticky point) from my Jira instance due to v...
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I set up a service desk with email support. The support email address is support[at]example.atlassian.net Signup is disabled and channel access is restricted. I disabled the invitation email as well...
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I am trying to create rules for P1 alerts that will automatically create an incident. I am wondering if I can have an on-call rotation specific to the incident alerts (P1) and not tied to any o...
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Hiya - By going to the Attributes pane of any object type, I used to be able to see Attribute IDs for each Attribute. Now, the ID column is gone and there's no button to bring it back. I feel...
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...escription", "details":{"key1":"value1","key2":"value2"}, "source":"contrel", "message":"test", "priority":"P3", "isExtraPropertiesWithKey": "true" }' I'm using the documentation as a reference: h...
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Hello all, I'm having an issue with my slack account, when trying to disconnect an old testing account I cannot see the options to do it. I created a new space trying to do a new sync with ...
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It was announced in October of 2023, Airtrack is coming to Atlassian. When do we expect to see that functionality? Will it be an add-on/plugin or embedded technology in JSM?
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Hi there! Hoping this is something straightforward, but I'm kind of struggling to decipher some of the documentation. I'd like to start allowing Jira Service Management tickets to be created via emai...
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I have several projects where we are not using the "Groups" field and I don't want to display it in the screens, I have removed it from the Create/Edit/View Screens but it keeps appearing it again. W...
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Hi, I have plenty of automations that clone an issue A to another project (so we get issue B) and link both issues (direction A->B). Unfortunately the asset references won't be cloned (IMO it's a...
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My question is regarding Tempo timesheet. Is it possible to log time on multiple tickets at the same time when multitasking?
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Hello! I have a question, if I have 2 different projects on Jira Service Management, will I be charged double or just usual on a single user? Thanks!
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