Community resources
Community resources
Community resources
Jira Service Management
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We utilize forms for submitting requests, and these forms include a field for attaching files. Previously, the forms functioned properly. However, today, we found that attachments are not di...
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"trigger notifications to the approvers after every 24 hours until they approve the request, so that instead of going into Jira and see on which exactly they need to take an action." Can we ...
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Hello I have created a few SLAs 1. TIME TO FIRST RESPONSE - 8h 2. IN PROGRESS - 96h 3. COMPLETE RESOLUTION - 720h (this start from In progress) Issues - 1. SLA in 3 is not...
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What's the difference between a Sandbox and DEV Jira environment. Are there pros and cons to have both? Part of our Package we get Sandbox, is there a reason we should have a DEV environmen...
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I need 2-3 features for the JIRA Service management account I want to invite external users, maybe clients or stakeholders, to raise issue tickets and keep track of the tickets as well. I wa...
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Is there anyway to setup the Priority by default as Highest Priority when Issue Type Bug been selected during Jira Ticket Created? Currently it is defaulted as Medium Priority during ticket ...
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HI, I noticed that since moving to centralised user admin access, my site admin turned user admin is getting a something went wrong error when they access the Portal-only customers area. The...
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Olá. É possível utilizar dois campos numéricos em um formulário e realizar a soma entre eles utilizando advanced formula?
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if I update a comment on one JSM ticket, I want to update the same comment in linked issue of Software project.
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if custom field "urgency" is critical, i want to set my priority field to be critical& make read onl
In one of my JSM project, I have a Urgency field with values critical, high, medium, low. when urgency = critical i want to set priority to critical urgency = high i want to set priority to critica...
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Within Jira Service Management we currently support many languages. Is there a way to find analytics on the number of support messages we receive in different languages?
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I enabled Atlassian Assist on a channel where the main thing we want to do is search Confluence. I created 1 intent to create a specific ticket, and now it is no longer searching Confluence. What do ...
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We just launched our service portal. I'm an administrator but not the overall guru admin. I'm trying to find the root cause for issues in seeing and sharing issues. I'm unable to view a tick...
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Are you tapping into the various features of Atlassian Intelligence at your organization? Are you using the Jira Service Management virtual agent to resolve issues? We want to hear from you! The J...
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We are trying to update an asset object in an automation rule by using " Update Asset with ScriptRuner The Json works if there is data being passed, but fails for nulls. We tried the followin...
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I want to use this feature: https://support.atlassian.com/jira-software-cloud/docs/copy-an-issue-layout-to-other-projects/ In a JSM project. Is this possible?
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I find the message box at the bottom of the page to be way to small and confining. Is there anyway to get a larger editor or perhaps one the pops out?
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Dear Users, I eager to know if we have options to have milestones defined at certain % of resolutions time like we have in Remedy. Ex: When SLA is at 75% and if the issue is not closed, I want to t...
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We build this Automation to retrieve data from Assets. We would like to retrieve data from 2 asset objects when the reporter field changes, but we keep getting errors. So the initial reporte...
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Buenos días a todos!! Los molesto porque estoy necesitando tener un control de numeración de casos totalmente distinto e independiente al que ya tenemos cuando creamos un proyecto. Para trata...
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Hi, We are currently exploring the option of potentially disabling the ability to create support tickets via email and instead, only permitting their creation through our portal request form. To ac...
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Hello, One of my control panels disappeared, apparently it was moved to the trash, can anyone tell me how I can access the control panels trash? Thank you for your help!
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Dear colleagues, Please advise the best courses to take about Scriptrunner and Groovy for Jira Administrators. Also, another course, that will help to automate different things in Jira. Thank you.
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We wanted to understand if either of the below scenarios are possible for JSM Approver should get a email notification with list of all the request which he/she needs approve. If the above “end...
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I want users outside of my Jira Service Management project to create requests via email, even when customer permissions (channel access) are restricted, how configure an email channel to allow such r...
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Atlassian Community Events
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| May 29, 2025 11:41 AM PDT | ||
| March 4, 2025 3:09 AM PST |