Community resources
Community resources
Community resources
Jira Service Management
-
Hi, I've just set up a project (sharing settings from another project). I need to add an organization, which I have been able to do via the "Customers" section in the directory, but I dont understa...
-
As I understand it, categorising requests requires manual creation of categories and manual allocation of those categories to request. I would think that with sufficiently detailed requests it would...
-
Hi, We currently have a dual email domain environment, where our users log in/log tickets with our service desk using @email1 domain, however all emails to @email1 domain get forwarded to their ...
-
How do you grant access to the user who raises a ticket on behalf of another user in an Issue Security Scheme? The issue security scheme already allows the Reporter access to the ticket. Whe...
-
Hi, is it possible to add my own smart value in canned response? I would like to get Priority of the issue.
-
I have a request type with a resolution screen that requires input to close the ticket. I would like to add this to our list of request types that we are managing in our slack agent channel. Changin...
-
I created numerous custom SLA specific reports under JSM service project under Reports -> Custom Now I wanted to order them in a specific way. I do not see any option to organize them similar to...
-
You’re invited to the next Jira Service Management webinar! On May 14 at 11 am PT we’re hosting a webinar on 3 reasons to ditch your traditional ITSM software. Atlassian customer, WEX Inc., will shar...
-
When trying to add a customer I get the error message "We're having trouble. Check your connection and try again." I was able to add orgnanizations in the past, any idea what the issue is? Thanks, ...
-
how can i doit ?
-
I'm currently facing an issue when trying to use Compass Component in my JIRA Service Management project. I don't see the option to include JIRA components, and I just see default created components ...
-
I created a form with a required multiple user selector that is linked to an issue field 'approvers'. The form is used to create an issue. Once the issue is created an automation adds other approvers...
-
Hello team! i'm using a Jira automation to try and get the reporter's department in the company. This profile piece is added when they are granted a license to Atlassian - when joining the company...
-
When a user enters our space to generate a ticket on our Service Desk platform, the following error message appears on the form jsd-awssc-app.services.atlassian.com’s server IP address could not b...
-
Hello, I'm looking add managers to a jira automation for my company. Currently I have it set up to send a slack notification with the following {{reporter.displayName}} {{issue.key}...
-
1 Can I add permission to answer calls without an agent license? 2 - I can grant access to specific customers to view tickets for a specific project
-
I am trying to get all Linked issues In JSM and need to update specific text custom filed In Issue screen for specific Linked issue,Through Postman. API Get Call : https://test-sandbox.atlassi...
-
Hello Team, I am trying to filter out all the issues that are related to a specific version. For example: I have project ABC and Affects versions 4.1 to 4.10. I would like to filter the issue that ...
-
Hi Community! The Jira Service Management team is excited to introduce request type templates for team-managed projects! Last year, we shared these with you in our company-managed proje...
- Article
- analytics
- cloud
- design
- enterprise
- esm
- +12 more tags...
-
Hello Currently, I am working within JSM product and I can't create Multiple Boards in the project. I display only one default board. Any Suggestions?
-
Hello everyone. How can I select Collaborator section in JSM? I don't see that section in People option. I would like to add a collaborator in my JSM but there isn't that section "Collaborator" in C...
-
I gave an external user the wrong permissions and then suspended their account for accessing our site. Now when I add them as Service Desk Agents, they aren't added.
-
All, I know this has been asked a hundred times (I've read all the posts) however my dashboard will not share. By that I mean I have added my entire org as editors and as viewers. All filters are se...
-
Hello Friends, how to split and capture the specif text from Email (Descrption to Custom field using Jira automation example: Weekly check completed with faults: Room: STA M...
-
I'm trying to display or find all smart values in my assets db on JSM Data Center is there a simple uri that I can use to display these smart values?
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 24 | |
| 9 | |
| 4 | |
| 3 | |
| 3 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| yesterday | ||
| yesterday | ||
| yesterday | ||
| September 9, 2025 11:40 AM PDT |