opsgenie schedule override option not showing for user

[Narendiran Rengamani]

all my team mates have roles as USER. they do not see the option of OVERRIDE on their shift schedule, but being admin i can see that option.

as explained in article - https://support.atlassian.com/opsgenie/docs/override-an-on-call-schedule/ 

Override an on-call schedule

we are trying to utilise this feature but dont see the option. any permission missing? please guide

[John M · Accepted solution]

Hi @Narendiran Rengamani ,

John from Opsgenie support, happy to assist here.

Users can add overrides for themselves only, whereas admins can add overrides for other users: 

https://support.atlassian.com/opsgenie/docs/override-an-on-call-schedule/#Override-a-schedule

This is a screenshot from a logged in user:

[Narendiran Rengamani]

Thanks John