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- Tracking auto-acknowledgement mail from Jira ITSM in SLA
Tracking auto-acknowledgement mail from Jira ITSM in SLA
Charles Wellton
June 17, 2024 edited
Jira ITSM does auto acknowledgements when a new ticket is created.
My company still need to track the SLA for acknowledgements for contractual reasons
even if they will be always met.
How do i code this, as i can't find any event fired from the mail sent by Jira?
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