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Tracking auto-acknowledgement mail from Jira ITSM in SLA

Charles Wellton
Charles Wellton June 17, 2024

Jira ITSM does auto acknowledgements when a new ticket is created.

My company still need to track the SLA for acknowledgements for contractual reasons

even if they will be always met.

How do i code this, as i can't find any event fired from the mail sent by Jira?

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