Community resources
Community resources
Jira Service Management
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I am creating an onboarding form. I want to assign the Service desk team the ticket vs one individual. Is this possible?
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Hello! How can we hide the names of those responsible for comments made when customers access the help center portal? We would like a generic name to always appear, defined by us. ...
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Im looking to make an automation based on time of day, If time is 8-12 then run this If time is 12-6 then run this
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Emails from the portal are being sent from 'Support' and using the variable ${portal.name}, it displays 'Support'. I would like it to display 'My Company Support' - where do I change that? As usual w...
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Many of our systems currently post alerts to Slack. We got OpsGenie because it has a bi-directional Slack integration, and we were hoping to use it to improve our response rate to these Slack message...
- Question
- opsgenie
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Depending of the issue type an assignee may see it (or not). What is the best and easisest way to limit access to issues? I need some advice on this. Thanks in advance.
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When creating drop down in the form, I selected the option of 'Other'. When the 'Other' option is selected, it automatically opens a text box that says, 'New Option'. Is there a way to chang...
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I need some idea, We have a workflow for recruitment and added some status. For example: To do --> Work in progress --> In Progress --> Onboarding --> Completed. Now Agen...
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We would like to use the responders field to notify our SME when assistance is needed on an incident. We turned off the responder alerting in JSM as it alerts the Assignee, they already know th...
- Question
- jira-service-management-cloud
- opsgenie
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When I use {{issue.key}} in forms it doesn't send a slack message. Is it possible to use smart values in forms (Jira Service Management)?
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Is there an extension that allows us to do email management inside jira using JSM? We would like to use Jira for email management, use it as our email platform to be able to collaborate on e...
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We have a project with some fields of adding and it needs to be updated to a specific field ? For example: Need to find the total spent Amount. Now I have fields like. Spent on Foods ...
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Hell guys, We're currently using Zendesk as a customer service tool and we're trying to find another one. As we already are users of atlassian products, jira service management can be a goo...
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Hello! Is anyone aware of configurations or Marketplace apps that can allow Confluence pages to be treated like an inbound reference (or similar concept) to an Asset object? This is the opposit...
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Hello, I'm currently in the process of testing out and configuring service management for our three companies. Our IT department supports all of them and it would be ideal to have oversight on all ...
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Hi, I am using Automation to send an email to Reporter + Request participants. Is there a way to display their name in the email body? What would I use instead of the smart value below? Hello {{rep...
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Hi, Hoping someone can help... Gone live this week with JSM for our IT Servicedesk. The previous system accepted emails from employees but that function has been disabled in JSM by choice ......
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Hi, If I activate the "Developer escalations" functionality this allows people who have the "service desk team" project role to collaborate on tickets. My problem is that they have access to ...
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Hello! Our aim is to give customers access to the help center portal, ensuring that they can only see the portal with access to the forms. We need to ensure that they can't access any other project ...
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We recently adopted JSM to replace Zoho desk as primary helpdesk solution. Surprised to see we cannot import our zoho desk customers (Organization in JSM) in bulk. ITs 400+ and creating them manual...
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What must i do to open a link in a new tab in xml using fragments of scriptrunner? my actual raw xml code is; link works but iam not able to open it in a new tab. <web-item key="test" sectio...
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Hi, I have question about JSM DC. I would like to anonymize agent names on portal when they answer in chat. I know it is possible in cloud just with a click of a button, but haven't been able to f...
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Hello We got the issue that our Domain has been claimed by a different part of our Organization that does not exist anymore and the Admin cannot be reached. Since they added the TXT Entry in our DNS...
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We have an external system to which we want to provide direct links from within support requests we create in JSM. We can navigate to different objects within this system based on url fragments whic...
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Hi, I started to use the out of the box functionality "Canned responses" when replying to a customer in JSM. I wonder if it's possible to use "Canned responses" when resolving an issue. I don't se...
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