Community resources
Community resources
Community resources
Jira Service Management
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I want to use this feature: https://support.atlassian.com/jira-software-cloud/docs/copy-an-issue-layout-to-other-projects/ In a JSM project. Is this possible?
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I find the message box at the bottom of the page to be way to small and confining. Is there anyway to get a larger editor or perhaps one the pops out?
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Dear Users, I eager to know if we have options to have milestones defined at certain % of resolutions time like we have in Remedy. Ex: When SLA is at 75% and if the issue is not closed, I want to t...
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We build this Automation to retrieve data from Assets. We would like to retrieve data from 2 asset objects when the reporter field changes, but we keep getting errors. So the initial reporte...
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Buenos días a todos!! Los molesto porque estoy necesitando tener un control de numeración de casos totalmente distinto e independiente al que ya tenemos cuando creamos un proyecto. Para trata...
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Hi, We are currently exploring the option of potentially disabling the ability to create support tickets via email and instead, only permitting their creation through our portal request form. To ac...
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Hello, One of my control panels disappeared, apparently it was moved to the trash, can anyone tell me how I can access the control panels trash? Thank you for your help!
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Dear colleagues, Please advise the best courses to take about Scriptrunner and Groovy for Jira Administrators. Also, another course, that will help to automate different things in Jira. Thank you.
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We wanted to understand if either of the below scenarios are possible for JSM Approver should get a email notification with list of all the request which he/she needs approve. If the above “end...
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I want users outside of my Jira Service Management project to create requests via email, even when customer permissions (channel access) are restricted, how configure an email channel to allow such r...
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HI, we must return, via code, all the portals where the logged in user is a customer. From what we have seen, the following methods return only the portals and service desks connected to the user a...
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I am looking to extract the names and email addresses of Customers (users) I have set up against individual Organisations within my JIRA project, is this possible?
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Hi all, Is there a way to configure Jira Assets Object attributes to provide you with a repeated (set of) attributes in case you need to enter more than one of the same attributes with different val...
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Hi there, can someone please enlighten me a bit on the permissions of jira service management? We're using it internally as an IT support portal, so every customer needs to be invited. I'm confused ...
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Hi community, I want to edit the field Request Participant with some values from Asset. I have done a lookupObjects and insert the values in a variable. The values are the Name Attribu...
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Hi, The issue I am facing is that query fields originally included in a page address for directing a user to our support page are not included anymore when the user is first redirected to th...
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Hi. In one project(JSM) when i create request type - there 4 field present Instructions description summary component. When I try to delete componet - there error - u cant delete this component. And ...
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Hello, my use case is to set a user from a single user picker as a request participant on the condition their email domain matches "xyz.com". I have tried different expressions and it seems the "if" ...
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Hello, We have recently amended a customers permissions and giving them access to our Confluence system as a guest so they can only view a single space and make changes tothat space. That has worked...
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...esolutiondate <= {}".format(startDate, endDate) #incremental fetch of issues and storage into issues_all pos = 0; batch = 100; issues_all = [] while True: issues_batch = jira.search_issues(jql_str=jql, s...
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Hello, I need your help I have Jira Data Center version 9.4.12 Our company is quite big and we have many projects on Jira and in almost all projects (software and service desk projects) we activel...
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In the JSM portal, if we have 2 projects - project 1 and project 2, are the agents counted separately for each of them or counted together? Thank you.
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Hi all, i am looking for a way to execute multiple steps in an automation which involves if's statements but not if-elseif-else. In pseudo code: when {issue created}: if value1 == x: assigne...
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When I try to start using Jira Software, I click on “Get for free” or “Start trial”, I go to the site registration page, enter the site name and an error appears. And I have no idea how to solve this...
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Hi, I've just set up a project (sharing settings from another project). I need to add an organization, which I have been able to do via the "Customers" section in the directory, but I dont understa...
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