Community resources
Community resources
Community resources
Jira Service Management
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Hi, Company A enters ticket into my Jira Service Management instance but not through Jira or the portal. They use REST to convert the information they input on their end and then a ticket is created...
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Has anyone created or connected Google Dialogflow CX to a Confluence Space? If yes, can you share with some basic details to help.
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Our customers do their UAT and report defects back to us using the Service Portal. The workflow gets the issues into a "Client UAT" status and notifies the client. For their testing, the...
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How to auto populate values in jira forms based one field that is user ..User rest of the details should be auto populate by using automation rules. ? Could you please give me high level guidance to ...
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Hi. I cannot figure out how to access the HR templates in Jira Service Management. We're currently using Server but will be moving to Data Center. When I go to Admin Menu > Projects and create ...
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Hello, can I set up an automation so that when a requests status is changed to "In Progress" the "start date" field is populated ? I have a Service Mgmt Project.
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Hi all, I am writing here since Atlassian is making changes, on good things, things that work, for no reason and it is reflecting badly. Cloud already have limited customization capability. ...
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I am looking for a way to create a Slack thread from a Jira ticket. In essence, I'm hoping to instantiate an Atlassian Assist connection from JSM to Slack, instead of from Slack to JSM. O...
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Hello there, Situation: Created a new service desk project for an external customer org (assume domain xyz.com). There are existing service desk projects for org xyz.com, so there were already exist...
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Hi All! I am trying to find a way how to set workflow of request depending on which topic of request a customer opens ticket on. So a customer clicks on the portal, begin to create a request ...
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In our Work management Project the "closed" Issues will disapear after 3weeks. but we would extend this time range to 1/2 year or even longer. Where do I find the setting parameter to define this beh...
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...he ability to block public links from within Confluence. These controls are both at the space and instance level. To understand more, follow Learn about preventing public links. Policies can also now b...
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Hi, dear Community! Trying to automize the version upload process through jira and follow different data about it. I am looking for a way to track and show on the jira dashboard: Open ticke...
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...mp; connect the request type to it The request channel can be either public (if you’re already using a Slack channel to field requests from help seekers, or you plan to), or private (if you’d r...
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Hi everyone, I would like to know if it is possible to show on the custumer portal only specific assett to specific custumer. We have a very big data base and to simplify the process f...
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I add a custom field (user picker) my project. I create task and sub-task by automation jira. I want to assigne user task and subtask from create screen when ı choose from user picker selected user...
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So, after browsing for a while I haven't found a solution to setting up Jira like Atlassian or Mojang has, having it open for people to post new suggestions, bugs or ideas and have people be able to ...
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When an issue is created in JSM using the Chat integration for Slack, the formatting is not replicated to JSM correctly. There is an issue reporting this problem in https://jira.atlassian...
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Dear community, we are having multiple automation rules in that get triggered when an issue is created in a JSM project. There is one huge "customer cascade" rule that fills data for several fields...
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In our company there is a employee with access as a customer to Jira products, who managed to make an extra organization on his company owned Jira account. (with SSO). How is that possible.&nb...
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On the Jira Service Management front-end portal where a customer would go to raise an issue, I have an 'approver' field where the customer can select a person to assign the issue to. When I go...
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Hi I am aware of the possibility of filtering the data source by AQL. But I am interested in filtering my already published data in Assets. An example - I have an csv-file containing a...
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Hi, is the dependent dropdown can be import instead of manually insert? This is because I have thousands of lines. Any help please!
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Dear all, after the last migration of Jira (v9.12.2), I'm unable to create / update Assets Post function (but what is strange is that on our dev server, which host the same jira version, it works fi...
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Hi , someone know , why live chat jira support isnt available , i can't start new conversation . thanks for support. Marco M.
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