Ticket owner from email header

[Andriej Michajlowski]

Hi

I new to JSM and have a requirement which I wasn't able to fulfil. My current workflow  with JSM is as follows:

1. User submits an online support form (Wordpress + Contact Form 7)

2. An email is generated and sent to support@domain to notify support team of a new request. This email has a Reply-To: header which contains the email address of the user submitted the online form.

3. JSM is configured to access the support@domain using IMAPS protocol.

4. A new ticket is created in JSM 

5. The ticket is reviewed and assigned to a specialist based on the ticket content.

6. Ticket addressed and Closed

The issue that I have is that I can't figure out how to configure JSM to use the Reply-To header to assign the ticket owner to. As the form contents are emailed from the service email account, JSM recognises all tickets to come from the same ticket owner/creator. I would like the ticket owner/creator to be based on the Reply-To header and not on the From header. How / where Do I configure this? Is there a better / easier way to do a ticket generation from the Contact Form 7?

Thanks for your help

Andriej

[Andriej Michajlowski]

Any thoughts, suggestions, recommendations  on this?