Community resources
Community resources
Community resources
Jira Service Management
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I have applied one script in workflow post function, the use of script is to give me the latest comment. I'm doling a transition from A status to B status, during this time I'm setting a ...
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We're in the middle of a Jira rollout for our devs, but in DevOps we've been using JSM prior to that as a service desk. As they've rolled out, they've started using Jira Software components, which h...
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Users can create requests through the customer portal without creating an account. They receive a confirmation email with a "View Request" link, however when clicking the link they are prompted to cr...
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Currently setting up an automation in a team-managed project where once a certain issue has been created with a certain summary value, a task needs to be created two days later. As Jira automation on...
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From the documentation page: https://support.atlassian.com/user-management/docs/control-how-users-get-access-to-products/ The Any domains feature allows you to decide how users with non-public...
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We have a custom field (in this example - "Related Control") which is configured to link to a Jira Assets object, but would like to set the value in certain automations. For example, suppose we have...
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Is it possible to take information from Bitbucket in Jira automations? I need to fill in the components field based on the pull request made and according to their repository, is that possible?
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I would like to have some more statuses added in my project for defects,test cases, and jira tasks. Kindly let us know what should be done for the same.
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Hello, i am looking for a way to create a issue via email channel. My primary requirement is to received a email of prefilled details in a template format. Map that template with JSM fields to...
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I'm currently encountering an issue while trying to create a Jira issue via the Jira Service Management (JSM) REST API. Previously, my code was working fine, but now I'm getting an error related to d...
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...ears now. Our on-premise Servce Desk portal was not publicly available. Customers wrote to our support e-mail address, Service Desk issue was created, our staff responded by commenting on these issues, a...
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Hi all I want to create an approvers field in a service request . I only want a specific list of users to be the approvers. I want the approver step in the workflow to only send the approval reques...
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We are evaluating Atlassian Service Desk before subscribing to see if it satisfies all our Business needs. I am using Labels extensively. We identify the stage of the Project based on the entry in th...
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Hello everyone, recently, my team has stumbled upon the following issue: In Jira Service Management we have configured standard notification email-address for when a ticket is updat...
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I’m trying to create an object using /object/create from the Assets REST API. However, if two object schemes have the same objectTypeAttributeId for an object, this is problematic. Indeed, in my case...
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Looking at the api it appears that its impossible to do a update on specific attributes, It appears that the only option is to send the whole object each time with all the attribute data. Is there ...
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Hello, I want to automate as follows. When the task is created in the Service Desk project and the reporter X person, this task will be issue linked to another project. When a comme...
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Hello, There was a menu to go and see the portal account from "Settings" -> "User Management". However, recently it looks JIRA has up-versioned and this cannot be seen in "User Management". Anyon...
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When I add an article from our Knowledge base to a Jira issue comment, the link successfully appears. However, when I try to click on the link in the comment, the preview does not work. It seems lik...
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Hi! I'm creating some automation rules that send a notification to a DL when an issue is reassigned to a different team Teams have requested to implement the ai summary in the e-mail itself to spee...
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Hello, I'm trying to automate email sending to external parties and receive document back from them. However I don't want them seeing any internal communication we're having in the ticket or any upda...
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Can I create cascading dropdowns for portal groups & request types in the customer portal in Jira? Instead of the large rectangle options you see, we would like to view one drop down that allows...
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I am wondering if there is a way to use Jira SM to coordinate travel for a travel team. I saw some posts refer to the use but no definitive answers. Is there a template? Is there a ...
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I am currently using Microsoft System Center Service Manager(GridPro) and we have Classification categories for both incidents and service requests. Let me share example below. For Service Request...
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