Community resources
Community resources
Jira Service Management
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You’re invited to the next Jira Service Management webinar! On May 14 at 11 am PT we’re hosting a webinar on 3 reasons to ditch your traditional ITSM software. Atlassian customer, WEX Inc., will shar...
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When trying to add a customer I get the error message "We're having trouble. Check your connection and try again." I was able to add orgnanizations in the past, any idea what the issue is? Thanks, ...
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how can i doit ?
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I'm currently facing an issue when trying to use Compass Component in my JIRA Service Management project. I don't see the option to include JIRA components, and I just see default created components ...
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I created a form with a required multiple user selector that is linked to an issue field 'approvers'. The form is used to create an issue. Once the issue is created an automation adds other approvers...
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Hello team! i'm using a Jira automation to try and get the reporter's department in the company. This profile piece is added when they are granted a license to Atlassian - when joining the company...
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When a user enters our space to generate a ticket on our Service Desk platform, the following error message appears on the form jsd-awssc-app.services.atlassian.com’s server IP address could not b...
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Hello, I'm looking add managers to a jira automation for my company. Currently I have it set up to send a slack notification with the following {{reporter.displayName}} {{issue.key}...
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1 Can I add permission to answer calls without an agent license? 2 - I can grant access to specific customers to view tickets for a specific project
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I am trying to get all Linked issues In JSM and need to update specific text custom filed In Issue screen for specific Linked issue,Through Postman. API Get Call : https://test-sandbox.atlassi...
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Hello Team, I am trying to filter out all the issues that are related to a specific version. For example: I have project ABC and Affects versions 4.1 to 4.10. I would like to filter the issue that ...
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Hi Community! The Jira Service Management team is excited to introduce request type templates for team-managed projects! Last year, we shared these with you in our company-managed proje...
- Article
- analytics
- cloud
- design
- enterprise
- esm
- +12 more tags...
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Hello Currently, I am working within JSM product and I can't create Multiple Boards in the project. I display only one default board. Any Suggestions?
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Hello everyone. How can I select Collaborator section in JSM? I don't see that section in People option. I would like to add a collaborator in my JSM but there isn't that section "Collaborator" in C...
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I gave an external user the wrong permissions and then suspended their account for accessing our site. Now when I add them as Service Desk Agents, they aren't added.
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All, I know this has been asked a hundred times (I've read all the posts) however my dashboard will not share. By that I mean I have added my entire org as editors and as viewers. All filters are se...
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Hello Friends, how to split and capture the specif text from Email (Descrption to Custom field using Jira automation example: Weekly check completed with faults: Room: STA M...
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I'm trying to display or find all smart values in my assets db on JSM Data Center is there a simple uri that I can use to display these smart values?
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Hi Everyone! Wondering if I could get any assistance. I want to add a new field under the 'Details' within an issue, for instance where you have Assignee, reporter, request type, components et...
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We’re excited to launch a much requested Customer Service feature in Jira Service Management: Products and entitlements. This feature is designed to help you tailor support experiences to the specifi...
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I'm been tasks to audit our user list with our internal employee data. It seems I need special permissions to have access to the Email API, however, I'm not asking to publish an App, this is a ...
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I have used the embedded jsd widget with https://jsd-widget.atlassian.com/api/embeddable/{key}/widget . Got an error 403 inside the log: { "friendlyReason": { "title": "Something went wrong...
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Necesito actualizar un campo de un incidente de JSM tomando como valor parte de la cadena que vengan del tìtulo al crear el mensaje. Por ejemplo una fecha, si el titulo tienen la cadena "HR:12:30 PM"...
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I am in the process of claiming all the accounts that were unmanaged in our domain to be managed. and I found that some accounts are no longer in use and I would like to deactivate them after claimin...
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Hi, we need to import several lists of Assets into our JSM and also want to be able to reimport/update these same assets on a regular basis. As far as I see I have 2 options: using import fu...
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