Community resources
Community resources
Community resources
Jira Service Management
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When click on reply to customer and add comment, the issue is not transitioning from waiting for support to waiting for customer though the system rule is enabled.
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Hi Service Desk, Can a Customers name be modified: 1) before an invite has been sent? 2) after invite has been accepted? 3) in General? Kind Regards, Dan
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I've provided the automation I created as my team asked me to create it to reopen tickets when someone comments on a ticket during a certain time frame. They currently have SLAs set to have t...
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Dears, I have Jira datacenter Kubernetes edition and I want to integrate jira with splunk to allow splunk to ready all applications logs How can i do this ?
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I have Jira Core 8.20.13 & Jira Service Management 4.20.13 How can I create an admin with only access to USER MANAGEMENT to change users' passwords?
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I created an issue type that is technically a sub-task. This does not have any request types associated to it (can't associate request types to sub-tasks), which means the "Configure"\gear icon in th...
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I built an automation that creates child tickets for onboarding and the tasks show up as expected. But they don't carry over the fields that I've set for it to copy from the trigger issue. I've attac...
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I'd like to be able to include the following values in an automated response to a new ticket submission. Ticket ID SLA Value of Expected Response How many tickets are open at the moment of submis...
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Hi, I am connected to my JIRA project through ODBC. in my project I created a Customo field = customFieldId_10322 (SQUAD) This custom field is of the radio type, but I can't find its attributes in...
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Hello and thanks for any replies. I am able to create a new slack channel for an incident through automation. Is there a way to make those channels private?
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How can I customize the customer facing service desk webpagw ? and what is the url for a customer to access the service desk webpage
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We have Project for each department like Tech support, Marketing, accounting. How can I create email for each department so when the client send email request it will go to the appropriate department...
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As our admins are working on projects we are constantly being asked to log-in repeatedly. Is there a setting that we can adjust to stop this from happening?
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Our organization would like to add our logo to the export and format the export so it can be shared without having to edit it after export. Is any of this possible?
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Dear JSM community I started 2 days ago to look into the REST API, but now I am stuck to use / extract the payload of my GET ISSUE request. I have established for testing a very simple automation r...
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I want to create an SLA using other fields like Tag, Component, Impact, Severity whatever field I decide cuz I have the following problem: I want to create an Incident which have &...
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If a linked issue is "blocked by" the current issue why would it need to be done/deployed to close the current issue. We are trying to create dependencies by using blocks and blocked by. It d...
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Does anyone know the additional features we are going to get from the new Jira import Wizard? Can attachments be moved more easily?
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Hi Team, We are migrating customers from one instance to other instance. There are about 1000+ customers and we are unable to extract them to migrate. Any suggestions or alternate opti...
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I just started using Jira and I am trying to setup some automation to help my team out. I want to setup some automation to automatically email (We already have email through Jira setup) the people at...
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I have a form called OT access. It has following field, Employee First name, last name, Phone number, company name. When someone raise a request using this OT access form, the ticket summary s...
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We have a company email that was linked to a customer but that was not supposed to happen as the email is used by all customers. The problem is, when a different organization raises an issue, the com...
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Hello fellow Jira experts, we're currently in the process of establishing our first Jira Service Management (JSM) instance for IT and are seeking general project guidance from the community. We would...
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When a Incident or ticket is created in JIRA Service management it generates an OpsGenie alert. how do i embed a JSM Incident ticket link into the OPSgenie alert message.
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- opsgenie
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My service desk agents primarily use workflow screens to transition issues. Every workflow step has a specific screen associated that has particular fields that are required for that step. This drama...
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Atlassian Community Events
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| 23 | |
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| Subject | Author | Posted |
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| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
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| July 24, 2025 12:26 PM PDT |