Community resources
Community resources
Community resources
Jira Service Management
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Hi All I am a bit baffled about my calculation. Please help I want to do a simple calculation Input value x Rate = Cost 10 x 10 = 100 Input value 10 Calculation must do Input value x Rate = Co...
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Hi folks! The customer reported a change request through portal in Jira Service Management. Our engineers added subtasks to that ticket. Now even though we added the customer as a "request participan...
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Hello, Is there a way to ensure CSAT is not visible by all users? We want to protect agent performance indicators from general view.
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I apologize as I know there are several articles out there related to the portal search bar. Apparently the search bar cannot be removed on the cloud version but I am hoping there is an app or resolu...
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Hey Team, if I set a Ticket "on hold", where can I choose the date? Thank´s!
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I tried to search for this but I'm not really sure what I'm even trying to ask. I'm just going to type and edit and hope the question makes sense at the end. We have a Service Management porta...
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On my service project page, when I click on the create issue a field page pops up. I fill out the form and hit create at the bottom, nothing happens. This started yesterday March 26, 2024. Before tha...
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In JIRA if a ticket is assigned to me and I breached the SLA and after that I assigned that ticket to someone else for resolution and that person resolved the ticket within the SLA. How the ...
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In JIRA reports and tickets, the name of previous assignee is appearing as resolver If a new agent/support staff resolves a ticket without assigning it to himself. I want to know if there ...
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Hi Team, We wanted an updated solution for Daily backup with Issues and other. Does Jira have Inbuilt feature for backing up everything like projects, boards, fields, screens and everything...
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Hello everyone, I have automation configured for a ticket; if the ticket author writes a comment, when the request is closed, it opens again. I want to make it so that if an application is closed, an...
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Hi there, When make the transition to "waiting for customer" we will ask for a user to test something in our company. Sometimes they will just reply back with OK :) Then the ticket goes back ...
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We want assignee should receive the warning for the respective ticket that SLA is reached at 50%, 75
We want assignee should receive the warning for the respective ticket that SLA is reached at 50%, 75%, 90%. We can plan these 3 warnings in JIRA clould. could you please help me how we can able to d...
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Hello, we are currently facing an issue where newly added agents can't see user options in the "Approvers" system field. The new agents have the same permissions based on the same project ...
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We want to restrict a specific request type to be available for only one customer on the customer portal Can this be achievable without any additional plugins?
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Hi, So we have tickets that are handled by multiple stakeholders. Hence to determine the correct performance i.e. the time taken by each stakeholder to resolve the project is required. How is ...
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I need to do the following: When the incident opens again after completion (Reopen status), I need the SLA to continue counting from where it left off, and not count again. I was offered to do the ...
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Hi Community, We're reaching out to tap into the collective wisdom here regarding an operational challenge we're facing related to shared mailboxes and Jira. Like many organizations, we heavily rely...
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How can I able to see the past approvals that I have recieved or approved in customer portal? in JSM
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We are currently working with Jira Service Management. We use it for our service desk, covering everything from the initial service desk inquiries to third-level support. Specifically, in the area of...
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Dear all, In our service management project we have define a certain set of queues. Each team manager has his own queue of request to proceed. In certain queue we want that user proceed queues in ...
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I was evaluating OpsGenie as a viable alternative to PagerDuty went through the documentation multiple times but could not find options to perform the following actions: 1. Option to unacknow...
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After changing the status to 'Page go live' the resolution is being marked as 'Done'. But I don' want it to be as 'Done' because there is one more status after 'Done' i.e., 'Published' there it shoul...
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Team Please share the steps how to export canned response in jira server environment
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