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Jira Service Management
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Hello everyone, have anyone encountered this issue before where by I am trying to export the Assigned Dates of an issue to Google Sheet via the Jira addon, but the hours showing on the Sheet is not c...
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Hello, I am not seeing a space to enter SLA JQL. Also, how do I change the value provided under "Apply to Issues"? Below is my view:
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Hi, I want to ask about this particular situation and need your help. My customer would like to view the description of the ticket that we created from Outlook. My customer prefers not to log...
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The help center is a critical component of your service experience, whether you're supporting employees or customers. It serves as the front door where users come for all their support needs, making ...
- Article
- help-center
- jira-service-management
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...urrentReporter())) OR (ObjectType = User and "Jira User" = currentReporter() AND Superuser = true) This didn't work, which I assume is because I am trying to return two different object types. Is t...
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Hello! I am looking to see if there is a way to integrate OpsGenie with Microsoft SharePoint so when the on-call calendar in OpsGenie gets updated it will sync over to SharePoint. A lot more users h...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I am trying to create an automation that creates a new issue, and then makes a comment on the old issue to the customer with a link to the newly created issue. I'm using the smart value {{createdIssu...
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I´m new in Jira Service Management and i have this problem. The Board feature (new) is enable in the "features", but don´t appear in navigation menu. Someone can help me?
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Is it possible to change the "Issue Type" Sub-task when the wrong one was selected? The sub-task was created and Completed. Can I move this to the correct Sub-task?
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We prioritise alerts with priority P1..P5 and each priority has it's own escalation policy. For example, P1 has a response time requirement of minutes where P5 has a response time in work days. But ...
- Question
- opsgenie
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Hello I'm using the Jira service management ITSM template, how do I stop the resolution time counting when the ticket is in Waiting for Customer status?
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Hi there! How do I batch transfer request approval powers in Jira Service Management? Example: if a manager is responsible to manually approve some requests in JSM like folder access or somethi...
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Hi, Our JSM project is connected to Slack workspace and we have a separate channel for incidents (#incident-management-p1). I'm looking, When ever user created a incident then automatic...
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I would like to have an automation run when a form is attached and submitted on a ticket. The form has a custom field with the list of asset objects, and a custom field for storing a text attribute. ...
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Hi there, I'd like to set up 2 different portals - one client facing on our products and the other for our employees to raise IT service requests. Is it possible using 1 Jira Service Manageme...
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Hi there, I'd like to set up 2 different portals - one client facing on our products and the other for our employees to raise IT service requests. Is it possible using 1 Jira Service Management insta...
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Hey all! I'm trying to figure out where to configure the Assist integration in Slack that allows us to open Halp tickets. When using the app in Slack, it gives a drop down list of JSM projects...
2,079 views 4 0 Deleted user July 10, 2024 -
Buenas tardes. Estoy intentando realizar carga masiva de subtareas, a través de la función Import. La importación funciona correctamente, no da ningún problema a la hora de validar, y genera los ele...
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Hello! I have been trying to find out if there's a way to configure JSM to reply to to requests raised through emails in the same email thread it was created from? Example: Customer raises a reques...
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Hi all, Goal: 1) Reporter should be able to choose a user in the customer portal (made an asset user picker based of "Assigned" attribute). 2) After choosing the user, the asset field shou...
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I have configured the following validator in the create transition of my workflow. I have published the changes, and tested the expression for conditional validation. This validator is su...
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Does anyone know of a way to assign priority to incoming tickets from certain users? I.E VIP users send in a ticket and it is automatically assigned a different priority and SLA. Is there any way to ...
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I could only find posts about auto replies when tickets are created. Whenever I'm away from the office or not working, I set an auto reply and corresponding voicemail greeting for my customers that I...
- Question
- cloud
- confluence
- confluence-cloud
- jira-service-desk
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When creating services under project services in ITSM - I can not figure out how to link the teams. Teams are set up and are visible but when I try and link them to a service they are unavailable eve...
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Hello, When requests come to us, we have a process where we send them for approval and while they are waiting for approval, they are in "waiting for approve" status. If the relevant person a...
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| 24 | |
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| Subject | Author | Posted |
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| 3 hours ago | ||
| February 10, 2025 5:31 AM PST | ||
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| January 24, 2025 4:31 AM PST |