Community resources
Community resources
Community resources
Jira Service Management
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Good afternoon, We are having trouble today accessing the customer portal - we get a 403 error message, although the portal can sometimes be accessed using the incognito mode of the browser. Do you...
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Hi, Could you please someone help me to configure Update Frequency using Jira Standard SLA? To configure Update Frequency SLA using Standard SLA configuration of Jira, we would like to know the sta...
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[Copy Attachments to JSM Customer portal]How to copy attachments to Customer portal using automation
Hi Team, We are using automations for adding comments, attachments, Status change or assignee...etc between software and JSM projects using Linked issue event. Every action is working fine but comin...
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Hi all, I want to limit the visibility of Escalate button in customer view, I want to apply the below: 1- Any issue created then Hide Escalate button 2- If SLA time to resolution = breached th...
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Hi there, I have added users to my JSM project and for some reason, no matter what permissions I give them, they cannot access the default project page with queues, boards, etc.. but they can (only)...
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....CommandResult.ResultTypes; namespace Insight.Discovery { public class PatternExec { private const string alternativeNamespace = @"root\default"; public void PerformAction(object[] parameters) { t...
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Can someone help on how to assign an automatic assignee for the custom field this is another custom field other than assignee.
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Good day, I created a form (old proforma) with different fields that I would like to combine together and have the resultats written in the description field of the request type. Field1 (En...
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Good day, for governance purpose, I need to create a tickets automatically for our access review process. In order to execute this task, I created an automation rule that should create ...
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I want to add an approval step for transitioning from Closed to Open. It looks like I can only add a transition to the open status, but I don't want their to be an approval to always open an issue. I...
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Hello, I'm currently experiencing a problem creating my new Jira project. I've been able to create my different queues, but I'm unable to create an escalation from one queue to another. I'd also li...
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Is there a way to auto assign requests from a customer based on a table, example shown below. We have agents assigned to one or more customers. The best solution would of course be if the...
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We had a scheduled report every 1st of the month that would send the on-call times to our administration for further processing. However we never received the scheduled report of April 1ste. ...
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Hi, requesting some help with this issue..... We're using a Microsoft form + power automate for users to report issues to JSM. The form is using my email account for send privileges. As a ...
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When a new request is raised, We send notification email from <jira@seaker.atlassian.net>unable to change this email address. How to edit the email address? Tried editing the email a...
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I am embedding a jira widget code to a wordpress site but it not showing anything, can someone pls help out on how to do this??
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Hello community, One of OpsGenie's features is that it will give me a telephone number that customers can call in on to report incidents. I can see that I can have multiple phone numbers if ...
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Hi there, Excuse the basic question but I couldn't find the answer in the help center. How do I modify request types name and description? Context: I'm trying to configure a support portal (compan...
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Hi, I'm having trouble with an automation whereby I would like to transition the status of an issue based upon whether it has been previously approved or not following its original creation....
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Hi Community, We have an external portal for customers to open tickets, and view their updates. sometimes we raise some on their behalf. The minute those are created a link to portal is automaticall...
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Hi Folks, Does Jira ITSM Incident Managment Module use "Categories" and "Sub-Categories" in incident tickets out of the box? If not is there an option to enable the use of Sub-Categories in incident...
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We’ve been working hard behind the scenes to enhance the way Jira Service Management (JSM) admins manage large numbers of customers and organizations. Efficiently handling customer permissions for ...
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Hi, is there a way for numbering within a table? Scripts Status prescripts in generic script Grant, Amend, auth/revoke CDR APIs I...
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HI Im keep getting this error below when try to link to another issue in jira. the project is Team Managed jira project. Its a suddened as it was working before and there is nothing changed ma...
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Olá, nos campos personalizados do jira, é possível adicionar código javascipt? Sem usar nenhuma extensão.
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