Community resources
Community resources
Community resources
Jira Service Management
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Hi Support, A added a user to Jira, but client says the user never received an email from Jira and even checked the spam/junk folder. I check the user status in Jira and it says...
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Se requiere saber información sobré la información de jira services managment
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Hello, I need to add a label to an issue if the ApproverXYZ customfield_1338, someone declines it. I tried a logic but i might be completely wrong. You advice will be highly appreciated. Return...
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Hi all, I've been trying to find a solution on the community, but I don't seem to be able to find a definite answer. I'm currently trying to setup my customer portal to support 100+ different custo...
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...enerated ticket (vai Outlook email thread with the distro list), it comments on that ticket, as expected. I changed the comment permissions to Public for testing a solution and now replies do not g...
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Hi community, With the Scriptrunner connect extension, can I manipulate Jira form fields? For example, manipulating typing in fields in real time? on the client interface side, be able to vali...
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I am wondering if there is a way to run automations based on the data listed in the Risk summary. For example, we put freeze windows in and would like our automations / workflow to act differen...
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Whenever a particular service request is created, I need to add a participant to that ticket automatically in the request participant field.
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Necesito descargar los archivos de un proyecto. Cómo se puede hacer?
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I know that we have a REST API to get a list of fields from a Site. API → https://sitename.atlassian.net/rest/api/3/fields This does work fine and gives an array of field objects. Is there an...
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I have so many projects in my site which are configured with email and ticket has been created in that project by anonymous user through email. Now I want to hide these projects from portal for other...
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Summary When checking your SLA Reports (for example SLA met vs. breached) for any SLA it may show a high number of tickets breaching SLA for todays date. Why is that? Why do so many tickets show br...
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Hi! We are integrating opsgine with Jira Service management as indicated in this documentation - https://support.atlassian.com/jira-service-management-cloud/docs/sync-alerts-with-service-and-softwar...
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Is OpsGenie Edge Connector is still supported or is there another method for OpsGenie to trigger automated response runbooks?
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how do I send an email to my opsgenie email integration address with a priority value ie subject: disk space alert body: ... body start priority: P5 ... body end
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I want a customer profile to be able to view and add comments to tickets in a specific project through their portal without giving them an agent license as they are customers.
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I get emails from customers that attach problems they get from their clients, they do this by forwarding their problem to me. However, in Jira I am not able to send an email to the participant attach...
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Hello everyone, I was wondering if there is an efficient way to block a transition based on the project category. For example if a project is in category A then block the transition. If the...
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...n say a User asset list, could I provide them a field like "Accessible=true/false" which I can use ${reporter.label} to query on? (I was reading something similar with Organization?). Thanks!
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Hello Everyone I'm fairly experienced in using JSM but have never used any of it's asset features. I have a use case that I think assets could solve, but I'm not too familiar with all of its functio...
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Hi Team, We have only purchased JSM licenses on our datacenter. We are using majorly service desk projects. We recently upgraded it to the LTS version We see the Uninstall button for Jira Software ...
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Hi, I'm setting up Opsgenie for my company and I'm facing several issues: 1. Opsgenie creates an alert each time one of the Incident rules kicks in and generates automatically Opsgenie incident bas...
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- opsgenie
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Hi all, I was wondering if it was possible to change the colour of the reporter field if the user is in a specific group. The text colour is either Black for standard or White in Dark Mode but...
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I have been asked to look for backup solutions for Jira Service Management and Confluence. I don't know anything about Jira and its solutions. We have searched on Google and seen some solutions, but ...
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Hi, A customer says that notification emails are not received on support tickets not even on spam. How can I check wether notification emails were sent to customer?
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