Community resources
Community resources
Community resources
Jira Service Management
-
I created app with forge with handler for http events. On which endpoint i need to send my request to trigger that app function? Im tried https://api.atlassian.com/ex/ari/cloud/{appKey}/forge/ap...
-
Recebo o chamados de clientes por meio de um e-mail atrelado ao Jira, o cliente manda para: xxxx@gmail.com e automaticamente o Jira abre o chamado. Porém se o cliente envia o e-...
-
We have a board in Jira that centralizes the security team's vulnerabilities. The other teams responsible for resolution have their individual boards. The idea here is, we want to link our securi...
-
Is it possible to enable login-free portal without allowing auto-created user accounts? We already have email setup to auto-create accounts when our service desk project receives an email and it loo...
-
In testing my portal setup, when I click on Help Center, I see the one I am building and the default help center. How can I hide the default help center?
-
Teams, Users, On-call & escalation all defined. We want to use the fully integrated "Operations" feature inside of JSM-Cloud, not the older independent OpsGenie Cloud
- Question
- opsgenie
-
hi, I am attempting to use the Opsgenie python API to fetch a list of alerts, but I only see the post request for creating notes and did not see a get request. Wondering would it default be in r...
- Question
- cloud
- opsgenie
- opsgenie-cloud
-
I'm trying to use a custom field in a virtual agent intent. I added/saved it but it's not displaying when testing. The custom field works when manually creating a ticket in the portal. Any insight o...
1,355 views 2 0 Deleted user July 22, 2024 -
In Opsgenie there is a no-one "user", does anyone know if you can add multiple no-one users? Use case: In the same rotation we have multiple shifts (think three 8-hour shifts in a ...
-
All of a sudden, I get to see the last comment on top, from the user's perspective I had this configured to display all comments from old to new, with the detail that the recent entrances were visibl...
-
I am working with an account that has the "Organization Admin" role, but i cannot access Ops Genie at all - any attempt just redirects to https://environment.app.eu.opsgenie.com/auth/login?type=sso, ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
-
Occasionally service tickets will come in and the reporter is listed as our support email address instead of the actual client's email address. Usually, I can find their email address within the tick...
-
Hi all, We are trying to standardise our users in a single team with one Public Name (so SAFE Customer Support) but when we look at the customer portal, we are different colour icons. So one of us ...
-
Jira Service Management provides a robust platform for managing IT, but effectively evaluating the value delivered by IT requires a strategic approach to metrics, one that can look past the ...
-
For some reason, our default satisfaction report shows 'OK' in the comment field, unless a reporter actually fills in a comment. If the customer doesn't fill in the field, I would expect ...
-
Hi Atlassian community, I have had several time the requirement that for a Jira workflow there are two fields to be added to the SAME transition, but the second field shall only be shown depending o...
-
We need an Incident Management platform that includes SMS messaging to key teams. What is the best Atlassian product for this? I am reading some notices that Opsgenie is going to ...
- Question
- jira-service-management
- opsgenie
-
...piKey: ********-****-****-****-************ team: Test notification: waiting-interval-time-in-minutes: 5 on: true TENANT_NAME: DEV-sample I have used alerts implementation based on o...
- Question
- opsgenie
- spring
- spring-boot
-
Background, I have a Gmail account user that has alias set up so that I can have a different support address per customer. for example cust1.support@address.com and cust2.support@address.com with th...
-
Hello people, I would like to have Auth0 as Identity Provider and Atlassian as Service Provider, so I can sign in into Jira with Auth0 account. I use Auth0 development environment and Atlas...
-
I am creating a Java application that allows my customers to be redirected to my support portal to create and manage support requests. I want this redirection to be done automatically without needing...
-
I am looking some experience on exition fuctionalities to work use Insight for application managment. Woudl some framework beeing développed to : - Visualiste graph with link between ...
-
I have an incident request type which requires the submitter to choose which department(s) should be involved in the incident. Then through Jira automation, I'd like the associated department head(s)...
-
Since I am Japanese, I use machine translation. I apologize if the English is difficult to understand. We would like to implement a webhook from the cloud version of JSM to an Ansible server...
-
Hi all, I don't find a way to remove or hide the reporter field in the request form. If I access the "Raise a request page" as an Agent I want to remove or hide the "Raise this request on behalf ...
Related collections
Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| February 17, 2025 1:01 AM PST | ||
| February 12, 2025 11:38 AM PST | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST |