Community resources
Community resources
Community resources
Jira Service Management
-
....CommandResult.ResultTypes; namespace Insight.Discovery { public class PatternExec { private const string alternativeNamespace = @"root\default"; public void PerformAction(object[] parameters) { t...
-
Can someone help on how to assign an automatic assignee for the custom field this is another custom field other than assignee.
-
Good day, I created a form (old proforma) with different fields that I would like to combine together and have the resultats written in the description field of the request type. Field1 (En...
-
Good day, for governance purpose, I need to create a tickets automatically for our access review process. In order to execute this task, I created an automation rule that should create ...
-
I want to add an approval step for transitioning from Closed to Open. It looks like I can only add a transition to the open status, but I don't want their to be an approval to always open an issue. I...
-
Hello, I'm currently experiencing a problem creating my new Jira project. I've been able to create my different queues, but I'm unable to create an escalation from one queue to another. I'd also li...
-
Is there a way to auto assign requests from a customer based on a table, example shown below. We have agents assigned to one or more customers. The best solution would of course be if the...
-
We had a scheduled report every 1st of the month that would send the on-call times to our administration for further processing. However we never received the scheduled report of April 1ste. ...
-
Hi, requesting some help with this issue..... We're using a Microsoft form + power automate for users to report issues to JSM. The form is using my email account for send privileges. As a ...
-
When a new request is raised, We send notification email from <jira@seaker.atlassian.net>unable to change this email address. How to edit the email address? Tried editing the email a...
-
I am embedding a jira widget code to a wordpress site but it not showing anything, can someone pls help out on how to do this??
-
Hello community, One of OpsGenie's features is that it will give me a telephone number that customers can call in on to report incidents. I can see that I can have multiple phone numbers if ...
-
Hi there, Excuse the basic question but I couldn't find the answer in the help center. How do I modify request types name and description? Context: I'm trying to configure a support portal (compan...
-
Hi, I'm having trouble with an automation whereby I would like to transition the status of an issue based upon whether it has been previously approved or not following its original creation....
-
Hi Community, We have an external portal for customers to open tickets, and view their updates. sometimes we raise some on their behalf. The minute those are created a link to portal is automaticall...
-
Hi Folks, Does Jira ITSM Incident Managment Module use "Categories" and "Sub-Categories" in incident tickets out of the box? If not is there an option to enable the use of Sub-Categories in incident...
-
We’ve been working hard behind the scenes to enhance the way Jira Service Management (JSM) admins manage large numbers of customers and organizations. Efficiently handling customer permissions for ...
-
Hi, is there a way for numbering within a table? Scripts Status prescripts in generic script Grant, Amend, auth/revoke CDR APIs I...
-
HI Im keep getting this error below when try to link to another issue in jira. the project is Team Managed jira project. Its a suddened as it was working before and there is nothing changed ma...
-
Olá, nos campos personalizados do jira, é possível adicionar código javascipt? Sem usar nenhuma extensão.
-
Is there a visual alert in my Jira queue dashboard list that shows me when I receive a response back
We use Jira tickets for quotes from independent sales reps. When the external rep responds to the automated Jira email, I want to be alerted for that ticket that I've received a response. Is there a ...
-
Hi, dear community! I want to create unassigned request types in jira project, inside i want to have lots of request types that will show as portal groups. Please see the screenshot. I have it...
-
Olá , estou tentando fazer scripts de validação em formulários no jira service management, como validar CPF digitado nos campos. E estou usando script fields,preciso de ajuda para entender como ...
-
Hi How can the "Viewable By" box be made visible on an issue when adding a comment for Jira Service projects please? This is a screenshot from another instance of Jira for a Service project...
-
Please advise how to add read-only(text) filed in form?
Atlassian Community Events
| User | Count |
|---|---|
| 32 | |
| 17 | |
| 8 | |
| 7 | |
| 7 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 5m ago | ||
| 37m ago | ||
| an hour ago | ||
| Friday | ||
| Thursday |