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Jira Service Management
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Eu tenho o projeto de chamado "Projeto Suporte" e outro(s) projeto(s) com nome de cada cliente que temos no nosso portifólio (Exemplo: se o cliente chama ABC, ficaria o nome do projeto "Projeto ABC")...
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Hello everyone my question is, what a newly established Security Operations Center (SOC) team would use when opening a ticket in Jira based on a received alarm for below examples: Login failure Har...
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I'm building out an automation that creates a number of subtasks when a specific issue type is used. I want to use the clone function to ensure that all data is transferred from the parent issue to t...
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Can I configure an atomatitation to assigne issues to a guard team but the assigne be a round robin?
I need configure an atomatitation to assigne issues to a guard team but the assigne be a round robin, the normal confugure to assigne to a guard team is like a balanced workload
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Goal: In a x,y and z project, when a version is released, I want it to go to issues and for each issue present in the issues links -> in the "is validated by" type, I want these linked issues to b...
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Hi, Want to use below condition in validators but could not find any options. Can you please suggest how to achieve the same. Note: Conditions can be used but the issue is it does not show any error...
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Hi there! I'm currently setting up a couple of new Service desk projects. Untill now, we've used a single customer faced service desk, using Organizations & Customers to gra...
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Dear Community, I want to define an entitlement for request types, so that only authorized people can use those request types on the portal. Is there a way we can achieve it. TIA Vijay
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Working through this: https://support.atlassian.com/jira-software-cloud/docs/connect-jira-service-management-services-to-jira-software/ It says: To connect services if none are connect...
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Please confirm that the product atl-vertigo--shard-jira-prod-test-us-2--mc.atlassian.net has been removed and will not be charged
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Hello, I need to add some custom fields to the customer request list in the JSM portal. Because this is not an option out of the box (good job Atlassian) I was wondering if there is a free m...
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I want to be able to emoji a Slack comment which then adds a comment into a jira ticket the slack channel is linked too. When trying to add emoji workflow it doesn't allow to add comme...
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Hello team, Good Day! We have updated the New SSL Certificate in our Apache Tomcat Jira server. After updating successfully still we are able to find the old certificate only, new SSL certificate i...
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Dear Community! I'm trying to convert a number to a string, but my attempts have not yet been successful. There is an number field, but when you try to send an email or comment with this value,...
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I have a requirement to integrate our Jira instance with another Zendesk support domain called YYY. Currently it is integrated with YYY. As per the documentation, we need to uninstall "Zendesk Suppo...
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이슈 댓글에 @고객 멘션했을때 고객 이메일로 알림은 자동으로 가는건가요? 이메일로 알림이 오지 않으면 어떤 설정을 해야하나요?
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■Question (1) I'm using the Teams integration app "Jira Cloud", but I can mention individuals in the comment section of the in-app ticket details, but I can't mention the admin team. Is this a speci...
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I connect our JSM project to Slack to rise requests from specific Slack channels. I want to update DisplayNames configured in the JSM on Slack form so I updated the setting of the request type on JS...
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- jira-service-management
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Hello, we are a software development company and have 2 different products which we develop and support. Now I would like to use Jira Service Management to handle the support for both products. The ...
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Hi, I want to adjust the Remaining Estimate when the Total Hours field is updated. The Remaining Estimate will be. Remaining Estimate = Total Time Spent in Hours - Total Hours but the issue ...
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Hi, I have a rather sensitive customer that realised that when you for example type the JQL in the search bar "reporter = xxx" it gives you suggestions for users. Some of the users that show u...
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How to push the values from Text type field to Label type field in JSM? "Campaign Name" is my text field. "Generate Campaign Name" is my Label type field. I want to copy all the values from Campai...
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Hi, A customer has raised an issue from the email address provided in the Channel (.atlassian.net). However, when an assignee places a comment on the issue via Jira Service Management (JSM),...
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This is the level I want to split our support up in hence I want to create queues for teams based on the portal group. A screenshot of where I am trying to add it is attached, Thank you! Nick
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Atlassian Community Events
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| September 10, 2025 3:07 PM PDT |