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Community resources
Jira Service Management
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Hi Team, Can we copy forms from service project to software project when customer raises ticket and fills the form using jira automation. Thanks
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I am configuring the support setup and want to define the levels of support, such as Level 1 (L1) and Level 2 (L2) support requests. I aim to create two queues: if an issue is not resolved by L1 supp...
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Hello, In our organisation we are trying to implement a CMDB, and we wanted to use Assets. We wanted to use the Discovery tool, but doing test scans, instead of creating the Laptop type, it creates...
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Hi I'm having problems trying to connect my Jira project to PowerBI. I have a URL and I created an API token, but the connection won't happen no matter what I try. I don't really understand this e...
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Hello, We need to launch a public contract as soon as possible and for the tender we need to know the SLA support levels. Can you tell me the SLAs? Thank you very much.
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잘못된 이메일 형식으로 고객추가를 했을 때 고객알림로그에 지난 21일 동안 전달되지 않은 이메일 알림을 확인합니다. 라는 설명이 있는데 잘못된 메일 형식으로 고객추가를 해도 고객알림로그 목록에 나타나지 않는데 어떻게 확인할 수 있나요?
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when i am assigning issue to a user it gives me this error "REsponse 404 Failed to assign issue. Iss
i am trying to assign issue to a user using a library but it gives me this error Failed to assign issue. Issue DEV-7 does not exist or you do not have permission to see it.
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Dear Team, We have a problem with the verification code; when we attempted to log in to Jira, we received no code.
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Hi, We have an organization that a user created that we need to delete and I have set the products to cancel and as per attached the cancellation is pending and I have access until 11th May 2024. I...
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I have an Android phone Version 14, and my audible alerts do not arrive on time. I get my shift start alert 30 minutes after I start work. The app also rises my volume to max. I work from home...
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Hi, We need tickets to be created from people emailing our service email. Just a email should create a new ticket. As of right now, tickets can only be created by already regristred customers and ...
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Notifications are enabled Status are set (CSAT) feedback enabled but still no mail is received
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Hello. I am not getting email notifications of certain types of requests. How to fix that?
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Dear Community, I hope this email finds you well. I am writing to seek clarification on a few issues related to Jira authentication and token management. Jira Refresh Token Expiry: In our document...
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I'm applying for a free trial of Jira Service Management and have been experiencing errors while registering for the zyxpink.atlassian.net site: Something wet wrong on our end Please try again If thi...
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Hi, In the description of an issue I am adding a value for a field that has been selected from Assets. I am using this to get the price {{issue.customfield_10118.Price}} I can display that as a n...
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Hi All, I hope you're doing well. I'm encountering a perplexing issue while setting up a new project and configuring quick filters for Epics. Previously, when I duplicated the default board and cust...
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I am planning to have a form that has an image display for customer to be guided.
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I have an automation for setting up appointments. I am using assets with custom asset fields to choose the Support options that the agent can choose as they are building the appointment request...
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Is there a way to hide recently used request forms to my users? I have very few forms on my page so it looks duplicative. Thansks!
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I am trying to build a from with conditional fields in JSM and I don't seem to have access to make fields conditional and I am an Admin at the highest level - what am I doing wrong?
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Hello! I built a new Project/Help Center and am using Refined to pretty up the help center and make the flow a little easier for our end users. I'm running into a redirect issue with Forms a...
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When I try to add an organization, I type the organization name, then press the "add" button. But I get the error: > We're having trouble. Check your connection and try again. Is this an e...
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Hello! I am a Jira novice working at building out a service portal. I’m supporting a SaaS company that wants to build out a distinct help center for each of the companies they work wit...
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Hello! I am attempting to create an automation for the subtraction of one custom field from another.
I am trying to create an automation that calculates a date in an issue field from subtracting a number in a custom field from a date in another custom field. I can't seem to get the au...
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| September 10, 2025 3:07 PM PDT |