Community resources
Community resources
Community resources
Jira Service Management
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Hi, I would like to have additional custom filed in issue visible and clickable on customer portal. I would like to use it for some Automatisations. Is that possible?
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The question in better detail - I have a JSM Project that I have created with multiple request types available; i have an issue where instead of wanting to raise multiple change requests per customer...
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I don't want to see the configuration fields for "escalation policy" and "routing rule" on the right side of "Your Work" page. How can i deactivate these two fields?
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I'd like to start defining "SMART" or "SMARTER" projects in JIRA, which follow these conventions; https://en.wikipedia.org/wiki/SMART_criteria Do these Issue Type definitions or templates already e...
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Hi community! I hope you can help me with this request, if this is not the correct place. Please guide me, I am writing to request assistance with implementing an integration between...
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It appears that the only reports that you can show on a Dashboard are ones that you create on the dashboard with a gadget. Is there a good plug-in out there that allows you to place the report...
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When saving a custom field's data to the asset schema object, I need to check to make sure it does not already exist. The attribute is set to be unique. If the user tries to enter informa...
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Hi all, I am trying to setup Jira Asset to start using this and import our assets. Currently, we have Asset Discovery running daily, which gets for us valuable data. I had in mind to link discover...
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Hi all, Trying to show a metric between issues on 2 different projects in a given month. Any tips on how to achieve this? Thanks in advance! Project = [PROJECT_A] AND updatedDate>="2024-...
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Hi Atlassian Community, I need help creating an automation rule in Jira that transitions issues which have not been updated by the reporter in the last 4 business days. Here's the scenario: We hav...
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...nough, this is true. The user does not have any agent access to the service project. They cannot view the project, create issues, add comments, or edit things in any way. I was able to find a...
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I have an automation rule that when a specific field is updated that a comment is created stating " field has been updated, etc,etc". In the automation rule how do I indicate that I want that c...
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I see both the users in the same team, but seems like user 1 is not getting notifications. Why is the "New alert" rule not being applied?
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi community - asking if anyone has found an automation solution that removes non-company users from jira tickets. Problem Statement: We have tickets auto created via an email (approx. 2,00...
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Hi, Working on our project Diptyque Americas (KEY - DIPAME, https://diptyqueparis.atlassian.net/jira/servicedesk/projects/DIPAME) We "requested participant" our collegue DSI Support :&nb...
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Hi, I am trying to create an automation so that a new ticket automatically links to a "parent ticket" based on a specific field in a form (the employee's name). For context, when an employee is firs...
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Can we create a Jira ticket linked to a client without giving the client visibility on their portal?
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Hey there Jira community, I'm curious to know if anyone has had success integrating the new "Teams" field into their incident response. My issues with it are as follows: 1) An...
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Hi, Is it possible to display a dialog box to confirm the requested action,namely: - change the status of the ticket (according to the defined workflow) Yes = we move to the requested status No = ...
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I'm trying to copy a comment to a linked issue, but only if that comment is of the type "Reply to customer" as one project is linked to them and the other is not. In automation, how do I specify the ...
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Hi there, I have an automation that creates a new Asset Object and one attribute is called "URL to the Source" which is of the Typevalue URL. The URL that should be added is within the automation va...
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I am looking to assign newly created issues to specific people in the team based on issue type, I have the rest of the rule working but am not sure how to format the "Then" portion to pick out specif...
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Hello, In Service Management cloud I have created the type of field "Reporter Domain" that shows the domain of the reporter. I have added this field to all the appropriate screens and still I...
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Is it possible to change the url in Customer Service Management? E.x. my current url is: https://tvbet.atlassian.net/servicedesk/customer/portal/1 We need : https://betcore.atlassian.net/servi...
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I’m having a hard time getting SLA per team within my organization and I’m looking for suggestions in the community. Here’s my use case: IT Help Desk takes 6 hours to acknowledge the ticket and wo...
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