Community resources
Community resources
Community resources
Jira Service Management
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In Current JIRA environment we do have an option to create a Problem ticket directly from a resolved P1/P2/P3 incident. Whereas when I am trying to do the same in JIRA Service Management Sandbo...
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Oi pessoal, alguém conhece uma ferramenta com agente para controlar os ativos e acessórios de uma empresa? Atualmente utilizo o OCS Inventory, é um programa que após instalado nos computadores da em...
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Has anyone discovered a way to manage agent's permissions to create intents and flows for the virtual agent, without giving them a project admin role that allows them to update other features...
419 views 2 0 Deleted user July 25, 2024 -
Hi. I am the admin for our organization, but the option to uninstall an Office365 integration is greyed out. Anybody encounter this and able to assist? Thanks!
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Hi, Is it possible via Automation or some way in Data Center 8.20 to send an email via automation when the ticket is in a specific status , the email needs to be sent to a specific Email DL. Regard...
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HI, I NEED TO REMOVE SOME MENUS THAT ARE IN THE TOP BAR, NOT ONLY FOR ME BUT ALSO FOR THOSE WHO I SEND TO PARTICIPATE IN THE PROJECT, I JUST WOULD LIKE YOU TO SEE THE TICKETS CREATED, ASSIGNED, THE ...
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Hi! I have four Insight fields which are connected one by one. As Department - Division - Division 2 - Position. We choose option in first one and related objects of the second one are shown. But mo...
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Hi, I have a general question about Backlog. Is this a category of something ? So if the issue in the Backlog it can not have assignee ? And it's also not visible on Project Board ?? ...
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Hi, I just discovered users are not able to override their own schedule, to be specific, highlighting a scheduled day/time they get no pop up box with the override option. They can do it on another...
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- cloud
- opsgenie
- opsgenie-cloud
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I have a column in Queues called IMO. I would like it to be auto-filled with data in the Summary field from the Queue. So, that I can search for the IMO field, the IMO field is just numbers.&nb...
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In our Service project, something is moving the parent request along it's workflow to the Resolved status when the Sub-task is moved to Resolved. We have automation in place to handle this and to fol...
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Hello, I am trying to build an action to create an issue in another project. The challenge is here that the user can choose in which project the issue should create. For this, I created an action w...
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Let's assume the variable {{example}} outputs the values 'KEY-1, KEY-2, KEY-3, KEY-4'. This variable is created to store object keys from lookupObjects . Using the split function or other text ...
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Its a good plugin, but while exporting details it gives option to edit template, this Edit option should not be visible to all users. Only selected users should be able to edit templates.
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I can add custom fields to almost all screens, but I'm unable to add a custom field to the screen appears on 'Assign' button. (snapshot attached for reference) In our organization, we track requests...
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We need to delink multiple issues at once , how can we achieve this functionality whether it can be done through any configuration or is there any API call is there to use?
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My mailhandlers are not fetching any email from my mail servers. I have a mailserver set up and within my mail handlers I use specific subfolders but if i use the test button it keeps saying. No emai...
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Hi everyone, I am currently trying to set up an automation that will automatically add a specific approver for each organization when a customer creates a ticket that needs approval. However, I trie...
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While configuring a Create a service request page, I have two different columns (Location & Country) Now whenever information is filled in both these columns, I would like that get populated in t...
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Hi, I have JSM with only SSO authentication for portal-only customers. Email/password is disabled in settings. However, there is email prompt, when I try to access Service Desk....
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Hello everyone, How can I change the name of the service desk (help center)? For testing we set the name "customer test" and now we would like to delete the "test" part. I didn't find any customizin...
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Hi! I am trying to integrate Jira into our Slack app and get updated from our internal tickets. I am on the Jira Cloud app and trying to figure out how to connect the Jira tickets there via a...
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Hi, the gadged “create vs resolved” is basically the evaluation I need. However, it should not be the creation date, instead it should be a status transition. Any ideas? Thank you Joerg
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Is it possible to display the reports cumulated over time? Instead of having issues only per day:
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Hello Everyone, I have created a project in JIRA Service Mgmt for my team to work on the issues raised by the users in our org. Currently, users can only see their own issues (who raised it) but not...
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| October 27, 2025 8:46 PM PDT | ||
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