Community resources
Community resources
Community resources
Jira Service Management
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Hi Community! I would like to know if anyone has tried synchronizing JSM assets with some kind of budget, where, for example, if you have a list of materials and some are used, the bu...
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I set up an automation so that when an issue is unassigned for 30 minutes, it sends a reminder email and it's been working great. The problem is we will have tickets that come in sometimes on the wee...
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I am trying to send an email notification when a JIRA issue is created that is unassigned. The email notification works however when I receive the email, I am able to get the issue key to gener...
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Hi Community, Welcome to the third JSM June challenge! A successful service management solution can’t work unless you have a solid team. In the spirit of one of Atlassian’s core value, Play as a Te...
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We are building our our client-facing service portal where customers will be able to submit tickets directly to our support team. I am creating request types and groups to help streamline the externa...
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Hi, I have a Jira Service Management Project. We have been up and working for a while and sometime this year it stopped worked for some people. I have a customer and an admin who both can't access th...
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We have multiple service projects set up in our environment and, as you can imagine, there are often tickets opened in the wrong project. We want to allow users of project 1 to move an issue to...
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In the "Track storage and move data across products" doc it is says: Automated Amazon Relational Database Service (RDS) backups are generated daily and retained for 30 days to allow for point-in-tim...
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Hi, Multiple teams are using the same service desk, and I'm seeking the best method to route requests based on a cascaded selection. I have a custom field called "customer service team" with t...
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Hi, When creating an alert in opsgenie with a Grafana integration that must meet the matching criteria of two tags, the alert is not generated for me. If I just leave a label, if it is created. How ...
- Question
- opsgenie
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Hi their, We are setting up automated processes for Jira, we want to know if we can have Jira send a message into teams to a colleague directly, so it might send me a chat message to alert me of a...
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Dears, is there any way to create user report about active user in Jira , last access time ,...etc Iam using copy past to excel, is there any way to do
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The status query "open requests" returns more requests than expected. I would therefore like to adjust the status query accordingly.
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My task's issutype = Sub-bug. When i move to Sub-task, I get the error as seen in the first screenshot: But for example, once I move the task In QA sub-task, no error appears.
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How can I create a JQL query to search for multiple statuses in one project? Here are the sample statuses I want to search using JQL: Awaiting for Approval Waiting for approval Waiting for Appro...
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Hi, I've question about Jira automation, particularly filtering data from a webresponse. I've the following response in a smart value {{webResponse.body}}: { "props": [{ "prop": "AA", ...
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Hi, when BCC e-mailing the inked e-mail address to the JIRA project, it just doesn´t create an emailed request ticket as it should. Why? What is the reason behind and how to solve this issue?...
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Hi Team, There is no option to send alerts to all the users in the schedule. Only option available is next user on call in schedule. We wanted to send alerts to all the users in schedule if...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I setup the Data Lake and connections to it - selecting to see ALL data from my Jira Service Management project, but am not seeing most of the tables that were referenced in the documentation: S...
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For a project if we are adding customers, will they be considered as a user and we have to pay them or is there any other standard.
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Greetings I'm creating the service desk of an IT department. The department currently has a generic email where all requests of all types are opened. I currently have the ticketing system linked ...
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Hello, Unfortunately, one ticket service we had with Halp was not migrated on Jira Service Management (Cloud) before the 4th Juner 2024. How may I resolve it as now, when I'm connec...
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Hi all, I'm pretty new to JSM so looking for a bit of help if possible. I've created a (user onboarding) form which (based on a drop down menu) changes the number of fields that are displayed. Thi...
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Hi, I would like to have additional custom filed in issue visible and clickable on customer portal. I would like to use it for some Automatisations. Is that possible?
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The question in better detail - I have a JSM Project that I have created with multiple request types available; i have an issue where instead of wanting to raise multiple change requests per customer...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |