Community resources
Community resources
Community resources
Jira Service Management
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I'm currently in the process of creating a workflow for requesting a new mobile phone, but I'm unsure if it’s possible to implement this in Jira, especially since the flow needs to cross multiple dep...
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We have switched from Opsgenie to JSM and my colleague wants to set up methods of alerts notifications. But he cannot see the Alert tab in the left menu as I am. What could cause this? How to fix it...
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Dear all, since some time, my Customer Service Request page no longer working as expected under Chrome we use a Behaviours script to fill some custom field depending on another one. But since some ...
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Hi Team, Is there a possibility of recording test cases in Jira like Bugzilla or we need to import third party applications in Jira to write the test cases. Thanks.
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OpsGenie: Is it possible to have more than one Team as a responder? We have set up our Teams and each Team has their Sync set up as well. One Team though, Operations, would like to be alerte...
- Question
- alerts
- jsm
- opsgenie
- opsgenie-cloud
- teams
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Initially, When reporter was raising a ticket using my personal gmail (@gmail.com), it's getting converted into ticket and he's receiving acknowledgement and further replies on the tickets(I'm using ...
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is it possible in the portal to make fields dependent on each other and to show and hide them. Example: I have a field which is answered with "yes" or "no". If the answer is "yes", a field 3 is displ...
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When creating a brand new Jira Service Management project it defaulted the language to Japanese. Although our target population is Japanese, we operate in English and need the UI to be in English to...
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I sent Invited email for customer, but customer can't received invited email and help center don't have reset password.
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I have been enabled with Project Administrator and Administrator privileges but still I do not see project settings and other features which administrator should have.
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we have deleted one story today morning, can i restore it ?
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Sorry if it is difficult to understand as it is written by a Japanese with machine translation. I want to place one item for the customer to select on the request form and use another value ...
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Hello, We are currently using CentOS for our Atlassian products, but CentOS is reaching its End of Life (EOL). We are considering migrating to SuSE Linux Enterprise Server (SLES) or ...
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We have a global "assigned team" field that has options which are the same across ALL projects. However, the default value of this field should be different across projects. I ran into these problem...
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Hi all - Wanted to give you a heads up that we’re hosting a live AMA on August 27th all about automating your work in Jira Service Management. And we’d love for you to submit questions for us to a...
- Question
- alert
- ansible
- automation
- aws
- azure
- +13 more tags...
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We want to use Assist for approvals via MS Teams for several projects. We don't need the Support and Agent channels. So, I have the following questions: Will approvals work without those channels? ...
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I'm sure that I'm misunderstanding something, but changing the priority of an issue doesn't seem to be changing the Time to Resolution SLA that I have configured. What am I doing wrong?
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Hi, I need to get Salesforce's application name (This is one of the fields where a user enters the application name they are facing a problem with) in the alert created in Opsgenie. Any help would b...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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...heir Teams account. Is this true? I couldn't find anything in the Jira kb that states this.
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We are looking to set up an approval workflow that can have two different thresholds that can transition the ticket to approved. Desired State: A form is filled out with a multi choice dropdown tha...
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I'm trying to created tiers of access to tickets, but can't seem to figure out how to do it correctly. For example, I would like to some how configure tier 3 agents to only be able to view tickets wh...
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I have noticed that if our agent's change the summary of a ticket it essentially breaks the old email notifications, preventing customers from using those to reply back to their tickets.  ...
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I have established a Jira Service Management (JSM) project using Data Center. When I go to add fields to the Jira form for the portal, I only have these options ... (1) Summary (2) Attach...
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Where/how can I run a report/data dump of all the canned responses in the system? The only way I can see them is in the modal and I need an easier way to see them all as part of a clean up effort. An...
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This Dashboard is shared out to a group and they can see the dashboard. The Pie charts on the dashboard do not display for the group. The filter used in the Pie Charts is shared to the peopl...
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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| May 15, 2025 6:29 AM PDT |