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Creation of JIRA tickets through BCC email

David Porras
David Porras June 10, 2024

Hi,
when  BCC e-mailing the inked e-mail address to the JIRA project, it just doesn´t create an emailed request ticket as it should. Why?

What is the reason behind and how to solve this issue?

Already checked the e-mail address, global email configuration, sending an email TO the JIRA linked-email address, this is getting frustrating. Please help! 

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Luis
Luis
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January 9, 2025

I also have the same problem. I have automation for different receivers in my organization. 

When looking at the complete Bcc received email, I noticed that there is field "Delivered-To:". Can it be used by JIRA or JETI?

 

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