Community resources
Community resources
Community resources
Jira Service Management
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Hi! :) I'm creating a filter (reports) and apparently if I get a template that contains sub tasks, there is nothing I can do to be able tosee the main task where that sub task is, or the other around...
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Hi i need to make a report about how many support tickets were solved in 0-2 hours 2-4 hours, etc. I can have this information in a table, but i cannot use the jql functions to have series about dif...
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Hi I'm trying to see if it's possible to split out a round robin in an automation, so that on finding Monday / Tuesday / Wednesday in {{issue.created.format.fullDate}} then it will assign...
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Over the weekend a red warning has appeared at the top of the page saying "No agents left". We are fully aware of how many licenses we have - how can I hide this warning? Users are alarmed by it even...
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We make designs for our issues in confluence and link that page to the jira issue. I want the customer to know about this confluence page so they can review the design. Is there a way to make it vi...
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I've created a new automation rule to replace the legacy "comment updates reply status" rule but I am having problems with it not triggering. The rule is pretty straight forward so I don't really kn...
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[deprecated] migrate to AUI dialog2 or use `current` prop from `jira/dialog/dialog-stack` module get @ batch.js?locale=en-US:3699 (anonymous) @ batch.js?locale=en-US:4446 e @ batch.js?locale=en-US:95...
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It seems the API accepts email addresses for some user fields but not all. Can anybody help me understand this a bit better? From my testing "Raise On Behalf Of" accepts email addresses, single use...
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Hi, is it possible to disable the hole Customer Portal in a Service Project? Much thanks in advance! Regards, Dennis
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Hi all, I've a lot of projects on my Jira instance and I checked that some projects have a custom color cards defined on a kanban board. I tried to change my card color but the custom color don...
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Hi all We store our SaaS Licenses in our CRM. I would like to get that data into JSM so when a support person looks at a ticket they can check licenses and end dates against the org. Howeve...
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I am specifically looking to have an SLA breach email message appear in an existing HD TEAMS chat channel for visibility and resolution. I am not specifically looking to use the conversat...
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We are currently using KanbanBoard and whenever the team tries to move Tasks, Defects or Stories to in Progress they come back with this error from the Jira Administrator: "This ticket is not part o...
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The email notifications work as designed based on rule however my HD team does not look at the dept email queue. We use a dedicates TEAMS chat within the company as an approved channel for comm...
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Is it possible to configure my customer portal so there are different areas (e.g. PMO, IT service a)
Hi guys, Please advise what should be done if I want my customer portal show different custom sections (e.g. HRD, PMO and System Administration). Should I create 3 different projects? Tha...
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In our company, we need to notify the Audit department whenever a ticket is approved. How can this option be configured?
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Hi guys, im scanning our server infrastructure with discovery tool. From one server where the discovery tool is running, Im scanning 3 locations (2 of them are datacenters and one of them is Azure)....
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I am trying to email with attachment links to a 3rd party (not a request participant) via automation so they can access the attachments without needing to login to the client portal. Initially they w...
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Hi, When trying to set up request channels (I need more than 1) I get a link to a document in HALP to learn how to create a request channel manually. But when I get to HALP it asks for creden...
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I have a Hardware Request ticket which has an associated Checklist assigned as default when the ticket is created. The checklist is for building the laptop which could be Mac or PC. Some of the check...
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Hi Community, I have a Jira Service Management account under Jira Software, where I’ve already created a support workflow setup for customer XYZ. Now, I want to add my client's Jira Service ...
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Hi. We have an issue where the registration date on time registrations made on tickets in JSM are sporadically changed from today's date to the 24th in a given month, sometimes 5-6 months ahea...
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It is possible to pause SLA using Custom field ?
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Why we are getting jsd-awssc-app.services.atlassian.com’s server IP address could not be found Error
Hi, In our ticketing portal, we are getting jsd-awssc-app.services.atlassian.com’s server IP address could not be found error on ad on. Can you please guide me how i can make it work? ...
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Hi, I want to use 1 queue per team in my incident management process, we have multiple teams to do incident management in different areas in our team. I would like to move issues to specifi...
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| 24 | |
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| Subject | Author | Posted |
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| 50m ago | ||
| 2 hours ago | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT |