Community resources
Community resources
Community resources
Jira Service Management
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I have users with the same email that are Atlassian managed user and have also in the past registered an account through the portal customer. How does one delete the portal users so only the Atlassia...
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Hello! Question for the group. I have set up a "Raise a Request" as a part of a Jira service project, and am trying to get an automation that clones the request, and sends it as a task to my b...
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Hi I need to clear the calculated value of a SLA when an event occurs (i.e. when a ticket is commented). I mean clear NOT restart from where it was paused. I tried this in groovy: issue.setFi...
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Notifications in our instance that are sent from the system account email address jira@domain.memins.net but the Message Sender name is giving attribution to a specific employee. Who has been deactiv...
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We are having a problem after migrating JSM project from Server to the Cloud. The problem is when you try to add a "Request participant". The user/email you want to add is in the list, and you can se...
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I could really use your help as this is driving me crazy. I have 2 JSM projects currently. Two of them are set up with channel access where anyone can submit requests. The 3rd one i...
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As above, when a customer emails into the helpdesk for the first time, we would like an invite to the portal be sent out automatically. When a new user emails in I can see the status s...
288 views 1 1 Deleted user August 29, 2024 -
I currently lead de Service Desk in my company. I am site-admin but I can't edit worflows or variables in Jira Service Managment. I tried with one of the Jira-Admin, but when he tried the message he ...
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There doesn't seem to be a built-in way to catch events when attachments are being added via comments. If an attachment was added via comments, it doesn't count as issue update or Attachments field ...
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Hello, We are using Jira Service Management for internal IT support requests. We have forms set up on the public portal for users to submit tickets. The problem is - only some users can acce...
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Hey! We use assets in Jira to track our IT assets, but we also use it for systems and people. They all however share keycounter, even though they are in different schemas. For ...
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Hello Atlassian Community! 👋 The Jira Service Management team has been hard at work baking even more AI-powered Atlassian Intelligence capabilities into your most critical support and operations w...
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Hello, How do I delete an addon? The button to click is not active
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Hi there. I am trying to convert the "Original Estimate" and "Time spent" fields from seconds to hours. When exporting to Excel it exports as seconds and I don't want to manually do a cal...
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Hello, I would like to ask if I can send requests by email from any account of a specific email domain, without invitation needed. Is that feasible? Right now, if someone does not get invitation or...
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Good morning, how are you? We woke up with issues with our SLAs in Jira. Talking to other companies, I was informed that they are also having problems. Are we really experiencing instabilitie...
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團隊有一個想詢問的使用情境 1.當相同Alias告警次數累積到一定程度，alert Priority是否可以升級 EX: P4 Escalation > P3 2. Alert在什麼情境下可以設定升級為incident 不另外開發狀況下，opsgenie設定是否可以做到
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- cloud
- opsgenie
- opsgenie-cloud
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Hi, I want to set a group picker based on a multilevel cascade field using script listener for Issue created and Issue updated events. The script is throwing error in compilation 'cannot fi...
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Hi How do i setup a rule , that alerts everyone with in the team once a comment has been added to an existing issue/service request/ incident
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Hi, I'm trying to edit the standard flow for the virtual agent but it will only allow me to change the message, whereas I'd like to edit the steps. Example: This is the standard flow for a confirmat...
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Hi all, We're facing issues currently with JSM: We don't see it appear on the Service Status page. Wondering if it's global or just specific to our domain. Thanks!
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I'm trying to work out how to refine the existing (built in) cloning function for a particular issue type to effectively restrict some fields from being populated to the newly cloned record. &nb...
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Hi, I am trying to implement "Ticket of the Day" solution, where we find oldest ticket and post it on Slack for somebody to pick up. I tried Jira Automation, but it doesn't allow me to limit number ...
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Hello, I want to send a notification to Slack webhook via automation in Asset. The webhook works fine, but it did not proceed with Jira smart value {{}}. Example: {"text": "New issue c...
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unable to get these automations workings. When: SLA threshold breached Time to first respond will breach in the next hour Agent group equals: Service desk  ...
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| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT |