Community resources
Community resources
Community resources
Jira Service Management
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Hi Team, I am Darshan Hiranandani, need to sort linked issue types based on their creation date within each category on the view screen of an issue. Specifically, I want the linked issues i...
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We have initialized a new project for customer support. We added our custom email provider as incomming support email, but jira pulls the emails too often and the mail server timeouts periodically. ...
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Sorry if this is hard tounderstand as it it a machine translation. I am in the process of creating a process to split the value of a custom field in an automated process and store it in a variable. ...
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We are slowly starting to roll out JSM. However, as part of planning, we need the list of default fields and values. I did find this link searching the JSM Cloud Support Document page. htt...
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I have all notifications enabled on Jira's side, but I'm not receiving any emails (e.g. when I get assigned to a ticket). Could you please check if my account is on the suppression list on the A...
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Hi, I'm new to Jira and actually filling our service project with content by forwarding mails into it. I've found, that it's possible to assign multiple tickets to a person, but I do not find a pos...
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Hi We are moving from spiceworks to jira, and were wondering if there is a spiceworks-like set of operators or is it to set up in any way? email operators in spiceworks start with # for example to ...
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I want to sort the linked issuetypes based on the creation date for each category of that issue type in the view screen of the issue.For example, if an issuetype has related to, relates to category l...
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I have custom asset object field if dont have data in this object, can I type data to this custom field?
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Description: We are experiencing an issue with the JIRA Service Management REST API where the OAuth2 permission with granular scopes seems to be insufficient. Specifically, we have checked the permi...
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Hi, How can i fetch link ID details for all calls which are linked to one another through an API
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Hi user Password resetting is disabled for your user name. Please ask your Jira Service Management administrator to enable password resets.
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Following documentation : Connect Jira Service Management to Slack and Microsoft teams (atlassian.com) I cannot get the Assist bot to setup in a different channel in a T...
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Hi, can anyone help with some advice on how to add new column headers in a Service project board. I have full admin access. My goal is to add a new custom field 'Labels' that allows us to have swim l...
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Can Opsgenie monitor events from Salesforce Service cloud? then create tickets in Jira, etc?
- Question
- opsgenie
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I have tried 'organization = empty' but this is not picking up the link of Organization Details linked to the Customer. This seems to only report on an Organization if the customer has already ...
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Working in our Sandbox environment, we are attempting to set up the Service Management project. Pages 65-66 from 'IT Asset and Service Configuration Management in Jira Service Management' document sh...
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Olá, equipe, Estou enfrentando um problema ao tentar acessar os chamados do meu projeto com o perfil ADM. O problema é o seguinte: Consigo entrar em qualquer chamado do meu projeto normalm...
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JSM has two different methods for additional customers, besides the initial Requestor, to get notifications about a ticket. Request Participants Also Notify What are the differences between thes...
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Hola buenas tardes necesito crear una regla para que los nuevos ticket creados, se asignen a una persona diferente segun el horario en que son creados. Si alguién me podría ayudar se los agradesco. ...
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Im trying to set up notifications for P1 alerts, the alert is recedved, and then acked, but i want to notify after a certain period of time when this alert is not closed but just acked
- Question
- cloud
- jira-service-management
- opsgenie
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The recent addition of 'Add People' to a dashboard is generating Admin notifications for users that already have licenses, in some case multiple notifications. Notifications received when ...
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Boa tarde, Muitos emails do nosso domínio estão na lista de supressão. Com isso os usuários não estão recebendo notificações. Poderiam verificar por favor? Agradeço desde já?
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Hello, I have one question. I need to create a new JSM project and ideally use the settings of another one. But when I put "Share settings with the existing project" I can't find this project. I fou...
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How to resolve this issue and Actual Jira software in preview show? Save Comment Request payload : { "body": { "type": "doc", "version": 1, "content": [ { "type": "paragraph", "content": [ { "type"...
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