Community resources
Community resources
Community resources
Jira Service Management
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We previously had one request type, where people would type in our IT-Support Channel and it would automatically create a ticket for each message. Now were using assist so users can choose their requ...
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In Jira Service Management (JSM), when I'm creating a ticket, it shows "No Request Type." I want to remove this option. I have attached a screenshot here. Can anyone guide me on how to resolv...
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How can I build the requirement where the approver needs to get a reminder for approval and SLA in Jira Service Management? Does anyone have an idea?
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Hello community. I hope you are all well Can anyone help me with advice? I have automation that works but.... I need to limit it to 1 launch per task. My parent task has 5 sub tasks and I need when...
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The color of Help Text is red, which is very alerting, can I change to another color like Blue?
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Everything shows 0.00 minutes. Was working before migrating to cloud. Anyone have any ideas how to fix this report. Thanks in advance
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Hi, I'm using the below script to create sub-tasks using Automation and working fine. The issue I'm facing here is that I'm unable to copy the value of Software Sub-Product relevant values based on ...
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Hi community, We are experiencing a lot of slowness when using Jira, this is across all users of a particular project. We think this may be due to the fact that on many tickets, there are...
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In our Jira queue, we have 2 sources of tickets. One being tickets created in slack that generate tickets to our Jira queue and another where tickets are re-routed to us when created in the wrong pla...
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When a user fills out a form on our JSM customer portal, the JSM ticket that gets created has the Attached Form. A linked ticket in Jira also gets created. However, it does not have the Attached Form...
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We want to create an automation that if an SLA is breached we want to notify the users in an affected services group. Our affected services groups are connected to opsgenie where the ...
- Question
- opsgenie
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We have multiple API and email integrations towards OpsGenie and have a question if the alias need to be globally unique across integrations or just for the integration. Please clarify.
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Our team has made the jump from our old, outdated standalone server to Data Center. Our service desk projects, and info was transferred also, but we do not have service desk anymore which was a mista...
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Hello, Currently using the Free version of jira helpdesk odd thing.. i had disabled all repsonses to customer inbound messages while we were setting up the system., i re-enabled 3 responses, but no...
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1. Go to project settings. 2. Open Request types. 3. Select Email request. 4. Change the name of the Email request to Question. 5. Click Save changes. Result: An error message: "We couldn’t sav...
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Fake accounts created pretending to be a company. under the links hide fishing scripts that collect information. Atlassian's platform is used to spread malicious activity. please block the accounts. ...
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Dears, I want to create number filed but this filed is accepting unique values only and can't be duplicated in any other request. Dev team want priorities request according to numbers and this prio...
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I have a custom field in our service management portal for ticket categorization. Never mind the fact that you can't add more than two tiers to this drop down field out of the box, it's been bugging ...
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How do I extend visibility of the change board to other members of the organisation - whilst retaining the 'free-tier' status (at least for now)?
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Is available to create project with type "team-managed business" on a free plan? How?
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Hi All, We are in the process of migrating one of our JSM projects from our Data Center instance to JSM Cloud. Now we're facing the issue that comments that were previously marked as internal have b...
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I would like to deploy the portal for my users. On the portal, I don’t want all the available projects, only the ones I select. For projects that do not appear on the portal, I want to retain the abi...
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I have used "Time to SLA" and "SLA PowerBox for Jira," both of which provide custom fields for agents to add SLA times in the issue view. However, I also need the SLA data to be avail...
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I am using a Team-managed project, which is growing in terms of tickets and features. We have a scenario where we want to track cycle time similar to what we have with Company-managed projects. Can a...
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Hi! I dont succeed adding new Origination to Customer Organizations (please see screenshot). I am only suggested to add already excistent organizations .
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