Community resources
Community resources
Community resources
Jira Service Management
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I was wondering if it is possible to pull information from other fields into the summary field in Request Types when someone submits a request. I would like the summary to say "Ergonom...
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I have a short text custom field to capture manually entered value ex: 29 hours I need to convert this similar to time in status format ex: 1d 5h 23m Is there a way to convert to the above format? ...
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Slack integration with Jira Ticketing System (a.k.a. Jira Service Management) for external customers
Hi, Is there any good documentation (videos will be nice) explaining all that can be done using Slack as the chat tool for the Jira Ticketing System (a.k.a. Jira Service Management) with external cu...
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I want to connect the ticketing system with API, when testing using the administrator role it was successful. but when the role is changed, it fails and a notification appears, please contact your ad...
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I am trying to get the issue URL to be displayed in a Automation 'Send email' in the content field. When doing the same thing in the Customer Notification settings, I use the syntax, "[Displaytext|h...
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i want to creat a project in jira. at the level of creation after choosing EPIC i see only epic name
i want to creat a project in jira. at the level of creation after choosing EPIC i see only epic name and no summary about the issue created . where is my wrong in creating?
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Hello, I would like to limit the results for the Assets object custom field. I would like to limitthe results for User that he only will see the name of group in which he is a manager. I can managed...
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Using Assets Discovery Tool version 7.0.4.0 on Windows. I have multiple tomcat instances installed under E:\sw, so I have updated the default Windows_Application_Tomcat.pat pattern to use my root di...
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How do I filter the branches and premises of the Client Scheme in my form? my Scheme object Sucursales object Locales my form
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Hi Team, when recording time, the field Original estimate and Remaining time is available. I need another field that does not show me the original estimate but the budget approved in the meantime (...
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On a single project we have multiple large groups inputting tickets via the portal. They each have their own request types within the portal. We are using the Atlassian Assist Chat functionality to s...
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Currently, the tables in JSM/Proforma are static and can appear somewhat clunky. It would be incredibly beneficial if we could have a dynamic table/grid editor that allow users to add rows while mai...
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Hi, At a customer of us they have included a list for ordering Catering on a portal (not Jira). A user can then enter a number per item. For example, 3 beer and 2 wine. Now I am as...
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I signed up to use it for free, but I was busy so I couldn't use it, but I was charged money today. It's absurd. Please refund me. I don't think charging like this would be a good image for u...
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Hi, our Microsoft Teams is managed by 3rd party. When I try to setup "Chat", I need to approve the installation of Assist Bot in Microsoft Teams, but do not have sufficient permissions. I was alrea...
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We are implementing change management in our environment and seek insights on handling emergency changes. In ITIL, the Emergency Change Advisory Board (ECAB) addresses these requests as a subset of t...
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When selecting the link for the Satisfaction report, nothing happens. The url does pop up in the browser window but it never resolveds It just spins. Tried a background re-index and a system re-index...
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Hello All, We have a on-call rotation for which we do not want to receive notifications to on-call users during working hours. This is why we created a notification policy which suppresses notificat...
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- cloud
- opsgenie
- opsgenie-cloud
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How OpsGenie event management-related functionalities compare with regards to other observability platforms own event managers?
- Question
- observability
- opsgenie
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Hi! Is there any information on OpsGenie regarding AIOps? I've found this article below, but I was hoping I could find some more specific to opsGenie, since my understanding is OpsGenie it is THE ...
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I'm currently in the process of creating a workflow for requesting a new mobile phone, but I'm unsure if it’s possible to implement this in Jira, especially since the flow needs to cross multiple dep...
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We have switched from Opsgenie to JSM and my colleague wants to set up methods of alerts notifications. But he cannot see the Alert tab in the left menu as I am. What could cause this? How to fix it...
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Dear all, since some time, my Customer Service Request page no longer working as expected under Chrome we use a Behaviours script to fill some custom field depending on another one. But since some ...
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Hi Team, Is there a possibility of recording test cases in Jira like Bugzilla or we need to import third party applications in Jira to write the test cases. Thanks.
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OpsGenie: Is it possible to have more than one Team as a responder? We have set up our Teams and each Team has their Sync set up as well. One Team though, Operations, would like to be alerte...
- Question
- alerts
- jsm
- opsgenie
- opsgenie-cloud
- teams
Related collections
Atlassian Community Events
| User | Count |
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| 24 | |
| 9 | |
| 4 | |
| 3 | |
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| 3 |
| Subject | Author | Posted |
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| 5m ago | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |