Hide request Types in Jira service managment cloud Agent portal

[CCOS Support]

Is the option still unavailable to hide Service Request types in the Jira standard cloud Agent portal? I would like the request type to not show up for the Jira Agents when creating or assigning tickets. Then we plan to ad new service request types.

referring to https://jira.atlassian.com/browse/JSDCLOUD-10096

[Marc - Devoteam]

Hi @CCOS Support 

The request type is needed if the crested issue needs to be visible n the portal to a customer

If the field is not provided the issue is only agent visible.

You cold create a separate view and or edit screen for related issue types and not show the request type field on those screens.

[CCOS Support]

We are replacing old request types with new ones and want to hide the old one's from the Agent portal. is that possible?

[CCOS Support]

These request types are not customer facing, as we have the help center disabled in our environment. 

[Marc - Devoteam]

HI @CCOS Support 

So you are not using request type, but only issue types?

Can you share some screenshots to help me understand your setup better?