Community resources
Community resources
Community resources
Jira Service Management
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Environment I have an Asset custom field called ObjectA. This field may be empty or may contain an Object I have a second Asset custom field called ObjectB. ObjectB has an attribute that is...
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I have a problem because, at the time of login, I do not have access to the projects, or to any other tool and it shows me this message An error has occurred Try refreshing or navigating to ...
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There are multiple agents in my service desk team. Everyone gets notification email if an issue is created and they all view that ticket at the same time. Is there a way to notify an agent if a...
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I changed the email address to my work one and now my gmail does not show me any new unread emails. They only come through as read.
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Hi, i'd like to send an Mail to the project lead of all due issues. Can you help me. I have create the global automation: The smart value is: The Mail Configuration ...
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📣 Our next ITSM webinar is coming up on September 24! Join the live event to learn why empowering all teams to deliver excellent service is critical for enterprise growth. Service management...
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Does anybody have suggestions on how to use project automation parse a list of emails addresses in a text field to populate a multi-user picker field? Since we can't pass in email addresses t...
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Hello team, We have the Resolution Attributes like done, won't do etc. that will appear once the ticket is moved to the Resolved status. I want to make sure sure all the fields ...
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We have Jira Insight version 4.16.0 running on a server. We want to move this to a new server (and upgrade it). Are there any procedures or tools for moving the data? Do we upgrade ...
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Hello! Please see screenshot. We currently have 2 project portals showing up on our portals page. We have other projects with portals that we are wanting to put here under "Featured portals". What di...
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Howdy, within an organization. Is there a way to restrict user access to files? Different divisions inside our organization have access to files from other divisions. Since we are regulated by HIPAA...
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La situación es la siguiente: Acabo de crear un proyecto de JSM tipo Gestion de asistencia gestionado por el equipo Para este proyecto edite el flujo de trabajo y por alguna razon le quite la con...
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We recently implemented a new hire hardware request in Jira. Everything works well but when a user creates this type of request, and we assign the ticket to someone, it stays in our "unassigned" que....
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Was wondering if there was a way to link JIRA service manager assets to service manager change calendar/freeze windows so we can link known items together to prevent confusion in alerts?
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Hi there, I'm trying to track total time over SLA in JIRA for our support team but I am not a JIRA admin myself and we do not have SLAs enabled on the project. Is there a way to achieve thes...
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I know the title sounds very similar to this one: Solved: Retrieving User Profile info via Jira Cloud Automa... (atlassian.com) Unfortunately this example was very specif...
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I'd like to know if by connecting Jira with Microsoft Teams, there will be any costs to be paid to Jira.
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Hi, Sinds 15 august JSM does not mail anymore. And with mail I mean the confirmation that a ticket is created and the confirmation that a ticket is resolved. I checked and the mail settings ...
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"I noticed that the 'Request Participants' field is locked on the field configuration screen in Jira. I'm an administrator, and I want to unlock or enable this field because, when a c...
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Hi, How can I change the order of transitions displayed on the screen in JIRA? I would like the 'Scope Working' status to appear at the bottom and the '2nd Meeting' transition to be at the t...
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There is a customer service management template that I would like to use. I have acccess to jira service management.
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Hallo, does have somebody experiences with a plugin solution allowing us to sync from Jira Service Management (DC) to Jira Software Cloud) We have already used IssueSync (Deviniti) in t...
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Hi, when working internally with my team in JIRA and Bitbucket, I want my display name to be my full name. However, when using Service Desk, I want the display name to be "Customer Support".&nbs...
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Hello, Recently I'm trying to copy comments via automation from (let's call it) project A (Jira SM) to project B (Jira Software). I got my first rule, that is copying issue from project A to B, it'...
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Hi I am reviewing and doing some clean ups - is there a way to audit all workflows that we have that have an approval step? Eg if may have 500 workflows but I want to know which ones (and in turn...
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| September 9, 2025 11:40 AM PDT |