Community resources
Community resources
Community resources
Jira Service Management
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Here https://community.atlassian.com/t5/Jira-Service-Management/ServiceDesk-Not-seeing-requests-in-organization-details/qaq-p/2745585 I asked what to do with no requests viewd in my o...
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Hi, I was given a task of investigating backup solutions and to check what is included in our own (JSM premium cloud) in terms of backup. The task was given with the intentions of complying with IS...
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Customizing the Jira Service Management Customer Portal: Is it Possible to Use HTML, CSS, or JavaScr
Hi everyone, I'm currently using Jira Service Management in SaaS mode to manage customer service requests and I would like to customize the look and feel of the customer portal. Specifically...
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I'm trying to create a new Jira Service Management project and I'm encountering this error. Is there another place I can update the mail connection for this new project so there is no duplication? Un...
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I am currently the Product Owner of a team that manages two separate Jira boards: one for the Frontend (FE) team and one for the Backend (BE) team. The team has proposed merging these two boards into...
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How can I merge two separate Jira boards (Frontend and Backend) into one unified board without losin
I am currently the Product Owner of a team that manages two separate Jira boards: one for the Frontend (FE) team and one for the Backend (BE) team. The team has proposed merging these two boa...
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For anyone using the clockwork app in Jira Service Management, do you know how to generate a report or search for tickets that have NO clockwork entries? I'm trying to find any tickets th...
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In some of my projects I receive answer-mails from other systems. Unfortunately there is no Jira-Key in the subject. So every time I receive an answer, a new ticket will be created. Is there...
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Hello everyone, we are using Jira Service Management and want to create some knowledge base articles for our customers. Now I found out that some of our articles are visible in our portal forms. (s...
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In the scenario where there is a ticket that then with the help of automation clones two tickets now these two tickets are getting duplicated but there is the main ticket which has a form attached to...
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Dear Team, Hi Good Evening, I have problem jira service management with URL https://plnbatubara.atlassian.net/jira/your-work problem as below ...
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Hello Dears Please i need your support to pay the due invoices shown below:
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Hello Atlassian Community, I would like to know if there's any way to restrict the people who are able to make 'services' in Jira Service Management. I've not seen a specific permission setti...
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Currently, we have the Customer-visible status change setting disabled, so as expected when a request transitions status - no email is sent to the customer. Some of our request types, such as ...
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Hi on Jira Service Management I am looking for a way to find the average time from one an issue is created to when it is completed. It would need to be able to take into consideration issue type and ...
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Hi, I am trying to understand the timing information that Assets/Insight gives about importing objects so I can optimize imports of different types of objects throughout the day. I retrieve the profi...
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As the title says - I have a custom asset field attached to my Epic and need to create a JQL to find all issue that have not been filled in - I'm not looking to query the asset object, only the empty...
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Hello, Working on creating forms and rules for a ticketing system in my environment. Currently have all tickets submitted through specific forms be sent into one Project, currently used as a...
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Hi, We are receiving e-mail requests from our customers created in our SW which are linked to our JSM project as Emailed request. The problem is that the sender e-mail address is noreply@ourSW.com. ...
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Using the Free Jira Service Management and trying to setup the chat integration between Teams and Jira via Assist. When trying to create ticket via Assists in Teams, I keep getting error message stat...
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One of our status's is Marco Portal and this will send the ticket to Marco and put the ticket into a Sent to Marco queue but the resolution is still unresolved. How do I get this to automatically cha...
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We've connected the Assist app in Teams to our Help Desk in Jira, and it was working before- but we made some changes to service requests and in order to push the changes, reinstalled the app in Team...
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Hello! Currently I have a JSM project on a cloud instance, I need to move, copy or migrate this project to another cloud instance. What you want is for it to contain flows, custom fields, incidents,...
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We're looking to use JSM for our helpdesk for our work domain only, for internal support. Let's say we are @Work.com as the domain. Anyone who sends an email to our support email (associ...
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When a user click on a link in a ticket to open a file (excel, word etc) is there a way to have the file auto-download. Currently it is opening to a new tab but we would like it to download the file ...
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Atlassian Community Events
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