Community resources
Community resources
Community resources
Jira Service Management
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I would like to automatically set the due date of an issue on creation and set it for 30 days pass the created date. For example: Issue ticket has a created date of 1/1/2024, due date should auto po...
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I recently changed my support email address from Microsoft Office365 to Proton Mail. Now my support@mydomain.com email address entry in Jira Service Desk will no longer pick up the emailed issu...
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Hi guys, I feel like this should be an easy ask, but we are using Jira SM and JSW Cloud and I have set up a Service project and also an OpsGenie rota, based on our Operations Team. I ...
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I am trying to build what I thought would be a simple automation rule with a web request to obtain the email addresses of the members of a project role (to be used in a later step of the same rule to...
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Hi! Can I add jira permissions groups in to Customers in the project? Our Jira permission groups are synced with directory in Azure and are updating. The idea is that we need to add to the...
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Is there a way for a user to raise a request on behalf of someone whey they are logged into the portal? When they are not logged in a required field shows that requests them to enter an email address...
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Hi Community We are currently exploring the AI features in JSM enabled directly by Atlassian. One feature which is- based on the below Atlassian articles below- released already is the cust...
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Dear community, I am wondering if there are other possibilities. I am using the cascade field to display my categories. Parent (category) A Child (subcategory) A1 Child (s...
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I have a form that automatically creates an issue in JSM. i would like to automate the form filling process via my n8n instance or custom api calls, and i have no idea how to go about it or i...
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Hi! Can I add jira permissions groups in to Customers in the project? Our Jira permission groups are synced with directory in Azure and are updating. The idea is that we need to add to the...
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Hello, I have a Tasks project and I would like to tag each ticket with a specific value (in this case - clients names). I have a list of over 100+ clients names. which field can be comp...
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I want to forward the form I added with automation to subtasks and I want them to be able to edit it. At the same time, I want the edited versions to be updated for all status. How can I d...
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Hi, Any suggestions on backing up Jira files so I can download and save them (Service Manager and Activity Timeline) The backup section not appearing under "data" management" as suggested in the on...
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Hi guys :D does anyone knows what does a green arrow facing down mean on a ticket? when i searched for priority icons, and when i tried on my instance, the low priority icon is blue. here is a scre...
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Hey. We have a rule to notify response team if alert is not closed in time. Although there are many different notification flows available (note added, schedule start-end etc.) there doesn't seem to...
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- opsgenie
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Hello In the input grid for my "incident" ticket, I want to add a form based on the value of another field, in this case "affected service". The content of "affected service" is the name of our app...
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Hi everyone, I am an org-admin in my company's Jira Service Management platform. We are on the free plan but recently decided to give a try to the Standard Plan, however when I navigate to ad...
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Hello, Could someone advise me if its possible for SLAs to be visible on a project's 'Board'. We are aware that the 'Queues' can be edited to show various SLAs, but we find the 'Board' is far more u...
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Hi, I copied dns record values and add them to my domain provider but they could not be verified. Do you have any idea what could be wrong? I've checked several times if I copy and pasted values pro...
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A custom field named "Request participants" is initially equipped in JSM and its type (class, object type, whatever) is "Request participants". I'd like to make a custom field of the type to hold la...
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Hi community. Here's the situation: I have created an automation to clone the issue from a service management project. This automation also copies the Priority, Repository (custom field), Attachmen...
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JIRA is used throughout my organization, but I just learned of its capability to discover digital assets on the network. I also learned about the NVD integration for vulnerability assessment. I am ve...
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I can't remove this workspace. Need to remove this and other another workspace to this project in Chat channel.
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I have a custom field in JSM, cloud version If the service request is empty, i want to force the user to update the field, before the ticket is closed. How can i do this?
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When looking at Project A, We are able to click on the Sprint field and see/select the future sprints in a drop down style list. In Project B, when we click the same field, the projects fu...
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