Community resources
Community resources
Community resources
Jira Service Management
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I am in an enterprise organisation requiring multi-vendor ITSM, and we are considering whether to adopt the Advanced IT Service Management template or use a partner to configure. Who h...
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Hello, Looking at the built in report --> Sprint Report, identifies three scenarios for the stories associated w/ the sprint (completed, not completed, and removed). All three are very helpful. W...
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Hello, I have an email integration that create alerts within my project in JSM. The data is sent in a table type format and in value pairs within the body of the email. I can successfull...
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I want to send a notification email to all my portal only JSM users. Is there a way to do that?
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Hi we are trying to setup an external customer portal so that we can share a link for a customer to drop help desk tickets. The issue we are running into is that when we do that they can click and go...
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I have an email associated with my project in Jira, where requests can be sent via email and these emails are converted into issues. However, when this email is included in a thread, ...
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We added an attribute field in our JSM Assets named Notes. We added data and we could search on this if needed. Now we can't search this field. How do we do this now?
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Hello Everyone, I have been trying to enhance our service management project with automation rules for our asset schema. I seem to have a hard time finding information on how to format the J...
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Need to identify which Help Center was selected when a ticket was created in Jira Service Management
Subject: Need to identify which Help Center was selected when a ticket was created in Jira Service Management Details: Setup: I have a single Jira project with one request type av...
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I've set up a manual trigger automation rule to clone a ticket from one project to another. However, when the rule is triggered, the cloned ticket isn't assigned a request type: ...
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Hello everyone, I am new to Jira and we are days away from putting the product into production. I would like to know how I can personalize the emails that are sent to clients, please.
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Hey there 👋 If you joined us in-person or digitally for Team 24 Europe last month, you know we’ve been cooking up plenty of exciting updates to the Jira Service Management virtual service agent. B...
- Article
- jira-service-management
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There are settings and linked issues that this team wants to keep as is. They also want the alerts attached to the newly created group that came over from Opsgenie attached to the original group. Is ...
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Hi, What does it mean by Generic event? I have noticed that once a ticket has been resolved by an agent, a customer who has raised a ticket is not getting a notification that their ticket is...
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Hi We want to make it easier for users to know what portal to create tickets in. We want to hide all the portals from the users except for one. We want the one Portal to do the triage of the ticket....
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When a linked issue status changes I want to add an issue comment. I know I how to do that. What I'm trying to do though is limit this automation to only run for specific request types. ...
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hello all, i have no way to recreate this issue but one of our testers has a issue, when a ticket is created for him. the Ticket creation mail shows the html code that makes the mail readabl...
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Hi there, We are using Jira SM since a few weeks and I was wondering how to handle a particular usecase : If someone raises a ticket which affect the whole compagny, for example a server bein...
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The idea of duduplication is great when it comes to reducing alert fatigue. But in practice there is a possiblity of essential information being missed as on duduplication, the alert's message/descr...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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...eaders, auth=auth ) print(json.dumps(json.loads(response.text), sort_keys=True, indent=4, separators=(",", ": ")))
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Hi! I've created an automation that clones a user story and sets certain extra fields. I'm having the issue that everything works except for the Story Points. Am I doing something wrong here?
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Hello community! I would like to know about some possibilities with Jira... Is it somehow possible that at the time of an issue transition, a drop-down list would appear with all active issue...
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I've set up a really basic automation which only checks if the ticket has an attachment and then deletes it if the name is Dni. I created then 3 tickets, all in different statuses, but all of them wi...
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Hello, I am looking to get virtual agents set up for one of my portals. I just had a couple of questions regarding it - 1) If the virtual agent response to a ticket on the portal does it still...
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Dear community, I'm trying to create an automation with this requirements. When an issue is create into a Service Management project, create the same issue also into a Software Project. My quest...
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| January 14, 2025 5:27 AM PST | ||
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| December 10, 2024 5:36 AM PST |