Community resources
Community resources
Community resources
Jira Service Management
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Hi, So I have a custom field called "Access Termination Date" and I want a possible email reminder to go off 30 days prior to the date in the field. However, I am unable to get the right query. I ...
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We want to automatically edit asset objects based on criteria. Currently there seem to be 2 options: Use the Edit Asset field attributes Branch on AQL and Edit object attributes We're wondering:...
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Is it possible to keep the configuration of COunts after changing the filter? Now it is super annoying to restore configuration manually.
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Hello, Is it possible to switch off the customer notification from status to status in Jira? Example: Ticket is changed from ‘in process’ to ‘resubmission’. The customer receives an email tha...
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I have made numerous attempts and managed to create a Kanban board with all the projects that allows me to filter as I wanted. However, it doesn’t work. When I move a ticket from one ...
462 views 7 0 Deleted user August 21, 2024 -
I'm trying to find all the issues from one organization where a specific user is NOT listed as a request participant. I'm currently using this query: project = PJ1 AND Organizations = "Organizatio...
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Is it possible to allow customers to view tickets raised by others from the same organisation? Even if we have not setup any organisation group within Jira.
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In our Jira Service Management, we have a 'person' (call it info@companyname.com) that's used also as a email handler the atlassian environment is connected to our Microsoft 365 AD, and the regist...
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I need to update a field for tickets that were resolved or closed a while ago, but I don’t want them to appear as if they’ve been updated or resolved recently. In Jira Cloud
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- cloud
- jira-service-management-cloud
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Hello there Atlassian Community I need to change this section of the form that includes emails to send, I just want here my customers or a blank space to fill typing with the keyboard any help?
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Hello everyone. I don't understand - what am I missing or why the "Related issues condition" doesn't work? A simple Automation: when an Issue is transitioned to "In Progress" in one project,...
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Hi all currently i'm want to get the FE/BE/QA Story Point custom field and combine them into 1 for Story issue with this code for example: { "fields": { "Story point estimate": {{issue.customfiel...
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Hi there, we have a pretty strange problem with our JIRA ServiceDesk. Everytime somebody answers to a ticket via mail with a non registered user, then it shows a specific internal user inst...
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hi can any one help me?, i am new to jira, not sure why i am not able to link any issue from a particular project(KSD) to any project
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what is Jira category bug, task, story , others
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Can you advise us if our current SMT version is JIRA 5.4.23 and JIRA Core is 9.4.23 requires the security patch?
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He community Recently I started noticing - that some fields in the agent issue view are displayed as bold text (H2), and some are as plain divs, which makes it difficult to separate visual...
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Hi all, basically I have this transition for the customer only, but I want it to appear only for one request type and not another. I tried adding a condition in the workflow so that "Request Type" ...
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The tracking of engagement with knowledge articles created appears to be only for internal / organisation user traffic. No login is required. All customers with a link can access the articles....
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How to setup Dashboard to show near to SLA Breaching Tickets in individual/team queue.
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In Jira Service Management Cloud, I have a list custom field: Community (id 10175). The information in this field is the Key in the lookup table (tableBoardEmail) created. I need to populate Email Ad...
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This is a bit of a specific one, hence the keyword dump in the title. Here's my scenario, maybe someone has run into it before. I am writing a rule so if an agent makes an external comment on a tic...
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For JSM out of the box CSAT, is it expected behavior to have the end user receive an email with the star system -> select a start and be navigated to JSM survey URL page but the star does not auto...
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We use another system to for schedule resourcing and would like to be able to pull monthly data out of Opsgenie. We have looked at the Get Schedule and Get Schedule timeline apis but don't see ...
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- opsgenie
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We run a helpdesk and have team members who came and go often (either promotions or leave). We don't see an easy way to change a rotation for the future. I saw notes that say you must cre...
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- opsgenie
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