Community resources
Community resources
Community resources
Jira Service Management
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We have never used Opsgenie but wanted to explore it for Incident Management. However we discovered it is being end of lifed in Spring 2025. There are plenty of docs for customers that want to m...
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I've checked online where i can change the view customers have when they look for tickets but so far i havent figured out how to change it these are the current options to filter, i want to ad...
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So my team has had an issue where all e-mail notifications are coming from one Technician even though they have nothing to do with the ticket. How would I go about changing this? It reads that the te...
- Question
- cloud
- confluence
- confluence-cloud
- jira-service-desk
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Hi, How can I put a field to attach files in the Item view, today this option does not appear for analysts?
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In practice, many people mistook 12:30 AM as 12:30 PM. We’re more familiar with 00:30 and 12:30, 18:30
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Hi all! I’m Makarand, Product Manager on the Jira Service Management Automation team, and I’m excited to share a look at some new automation features rolling out to your teams starting today. We’re...
- Article
- alert
- ansible
- automation
- aws
- azure
- +16 more tags...
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Hi, I am trying to connect opsgenie oncall teams to Jira teams.. and following instruction i should go in Jira > Team > Operations to set this up. My problem is i dont have oper...
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We were informed by a customer that iso seeing the organisations they are part of they see 'Requests' and 'Approvals'. Is that a new feature and can this setting be set back? Thank you for advising.&...
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Good day! I added an organization. I selected that organization in a request (which was created by me). After that, I opened the organization details and I am not seeing that request. I see that t...
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Hi team I encountered a problem when Im trying to create a Gadget of Two Dimensional Filter Statistics. There is a custom filed named "Root cause". I confirm that the field is the associated scree...
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Hi, I am creating an issue panel and i need to make a call to an external mongodb endpoint. I have configured a function in the following way async function sendDataToDB() { const response =...
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Hi all, We want to use the option to email stakeholders from an Incident. The sending part works fine but the layout looks very strange Does anyone knows where to change the setup of this mail?
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Is it possible to customize the Dev escalation view? I can't seem to add or filter on status which seems it should've been a common requirement?
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I have just created Jira company managed project (scrum project). I have Site Admin permission which my manager gave me who has Org Admin rights. When I go to Project settings and select People, I...
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Hello, we have the knowledge space linked to the JSM project, therefore when someone raises a request, he/she is prompted with the article suggestions based on labels. I noticed that there is a maxim...
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I believe we can use Jira's task management capabilities by creating subtasks without having to link Jira issues to Jira Service Management. When should I link assignments?
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Hi All, we have a requirement for approval steps. 1.we have custom filed name is :Risk and values are 1.Low ,2 Medium, 3.High 2.Another custom field is change Type ...
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Has anyone found a better solution then automation for creating Organisations. We have a public facing Support desk portal and a couple of years ago when we implemented JSM we needed a way to i...
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Hi people We're using Atlassian Assist (Halp) since 3 years ago and it has been working very well, but 2 weeks ago we are facing this type of error: Sometimes integration is not creating tickets in...
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Hey guys! I just created a portal for our work. Set up single Issue type and multiple Request types but for some reason, when I am testing it, the customer side notification (which says: "We are o...
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COMO EMITIR RELATORIO DE JIRAS ATUALIZADOS POR UM USUÁRIO
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Your Atlassian Cloud site is unavailable due to scheduled maintenance. Please refer to our page describing Maintenance Windows for more information. Please check Atla...
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I need to prevent deletion of issues im my project, allowing only Subtasks to be deleted. How can I do that?
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Hello, What we are trying to achieve : We have a data matrix The user in back office can chose a data from a drop down menu Depending on its choice, the automation must fill in several oth...
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Hi Dear Colleagues. I need to copy Sum Original Estimate into the Original Estimate field via Automation. Please help me!
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