Community resources
Community resources
Community resources
Jira Service Management
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Es de suma importancia ver información de diferentes campos dentro de la ficha de una Organización y poder filtrar, Ccomo podría hacer esto? Ejemplo: Dentro de la Organización tengo un campo que se...
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Hello, I'm trying to configure Slack integration to send Kubernetes alerts to different Slack channels based on different set of tags. I would like to implement something like: IF ...
- Question
- alert
- cloud
- filter
- integration
- opsgenie
- +2 more tags...
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Hello Team, I want to update Organization and Customer Details or custom fields using Jira ServiceDesk API. Does anybody have any Idea about this please reply with your thoughts on this chat...
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Me and some of our customers are experiencing an issue with Service desk portal. I also have it with the tickets I reported to other company. Both are on Jira Cloud. Steps to reproduce: open a tic...
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I am setting up a datadog workflow to create opsgenie incidents and I am using the Create Incident action. It fails with a 403 error but still actually creates the incident with all the correct infor...
- Question
- opsgenie
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I would like to recive an email when someone use my @ in some project.
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Hello Team, I am planning to implement Jira for our HR recruitment team. Currently, we are following a manual process, and I need to get approval from management to use Jira. To achieve this...
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Hi! I have a similar problem like this one. But the described actions did not help me solve it. My moves: 1. The user has been added to the project's access scheme. He has the following r...
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After providing customer access to user . i was unable to add existing customer in organization
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Hi! We're a small company, 15 employees, 6 of whom are software developers. We have multiple projects running simultaneously, many of which are technically done but still need maintenance since we ...
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hi, i used an automation to read {{issue.properties.service-request-feedback-comment.comment}} and copy the comment into a custom field. Since March 2024 it stopped working. Going back to sear...
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Dear Sir/Madam May I know how can I create a new parent issue type on top of "Epic"? We are using team-managed project, below is the expected result that I hope to achieve: New Issue Type (want to ...
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Before the update to Jira 9.12.7, i had that the description was prefilled in one Request Type with a Script Runner Behaviour and it worked until the last update to Jira Data Center 9.12.7 and Jira S...
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Im really struggling to understand how to do this so hopefully someone can help. Im trying to build a JSM customer service desk where a customer can email a request (or use the portal) and t...
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Hi, all We are using jira service management. I'm looking for the way to set a specific field as locked or read-only. Thanks for your expertise, and if possible, without additional plug-in.
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Hello, We created a free trial to see if we can migrate our tickets from Freshworks/Freshdesk to a Jira support ticket system and mirror the workflow for a smooth migration. I read t...
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Hello, We created a free trial to see if we can migrate our tickets from Freshworks/Freshdesk to a Jira support ticket system and mirror the workflow for a smooth migration. I read the article and w...
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Hi all, We have a mandatory attachment on the JSM Form for the users to add an attachment too. Unfortunately it looks like 2 users have recieved the error: "Error Uploading attachment An error ...
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Is it possible to disable email notifications for assigned subtasks under a particular issue type? It's acceptable for the agent to receive an email notification for the assigned standard issu...
- Question
- assign
- automation
- cloud
- disable
- +7 more tags...
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...onfluence space that a user can navigate through while viewing the links to all pages within the space. This confluence space cannot be public facing so it must be contained behind a login. We t...
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When a user submits a new request it goes to one of our existing projects and from there we have a workflow to clone the issue to the project it should be associated with. Issue is that when the iss...
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I have two object types in Assets: Software Location Software has an attribute called Locations, which pulls from/refers to the objects in Location. I have two Assets custom fields: "So...
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Can you advise on the best way to create a company-managed project for the Marketing team to assist in tracking their tickets? Are there specific functions or features that can be add...
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I have been using the smart value of shortDateTime in Jira triggered emails to launch another automation. Since the update made on June 17th a hidden character is now showing between the time nu...
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Hello Community! 👋 We are back again with another quarterly roundup of our latest and greatest feature releases from April to June. Same as last time, we’ve got Loom video walkthroughs so you c...
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