Community resources
Community resources
Community resources
Jira Service Management
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I would like to be able to create an issue in a Jira Service Management ticket and assign to our development team. The development team manage the work in a Jira Project. I would like to ...
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Hi, I have an automation set up that when a new issue is created in a project that follows a specific JQL, then the issue should be edited and to include users in the "Request Participants" field. ...
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We want to update the customer view on the request view, but when doing the manage column, cannot find the fields that we want to be shown
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Hi, I’m trying to add our existing external email address to Jira Service Management as part of our migration from the old ticketing system. After following the steps under Project settings ...
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The Jira Service Management Data Center team has been on an exciting journey over the past year! 🎉 Our primary focus has been on boosting security, improving performance, and enhancing scalability...
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Hi. I'm developing a referral tracking system inside Jira. Right now, the end-user must enter the patient demographics manually. What I would like to do is have the end-user put in the MRN#, which w...
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We are a small organization and are just now getting going with JSM. We really like the application but have a need for alerting our personnel when a customer logs an issue with the highest pri...
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Join us live on LinkedIn next Wednesday, August 28 for a discussion about the state of ITSM today! You’ll hear from Atlassian experts, Akshay Anand, Principal Solutions Engineer, Will Zuill, Principa...
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What project/issue permission(s) are required for the Reporter field to be displayed in chat channel notifications (Atlassian Assist/Ticket Assistant)? We have a project used to request and ...
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We want to be able to see a Planview of the entire hierarchy down to sub-tasks under stories, I have all story types selected and see the option to just view sub-tasks, but none show up. ...
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Hi Team, I am new to the opsgenie and Need your help on auto link the alerts and incidents so I have built an automation ; when customer submit the request in portal the agent should get the call ...
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Había creado una incidencias tipo tarea por error y le cree sub tareas dentro, pero ahora la quería como epica la tarea y en tareas a las sub tareas, la tarea si la pude convertir en epica pero la su...
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Buenas días Acabo de crear un flujo en donde se necesita aprobar por parte del cliente que se ha resuelto su ticket, pero cuando agrego al cliente que va a aprobar no le aparece alguna notificación ...
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Hi, I am getting the following error, are you able to assist? Requirement is that, when a customer responds, the ticket should be transitioned to "Waiting for support". However, when an inte...
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Hello Jira Community, We recently migrated our projects from Jira Server to Jira Cloud and are facing an issue where some active users are now showing as 'former users' in the Cloud instance. These ...
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Good day, guys! Is there a way to use something native or create a custom field for Story Point, but on Jira Service Management? I know we have it on Jira Software, and it's really useful, but ...
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Hi support, when a user tries to open a ticket on our cloud-based system, they receive the following error: The application is not responding. Please wait or cancel This problem has affected a...
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BTUs
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Hi, I'm trying to cut back on our usage of automation actions. I have two Jira Service Management projects and when I go to Project Settings > Automation and click the three dots, I am not ...
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I want to invite someone but I get the message : delete suspended user and try again. What should I do?
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Hey! I want to see how many people click on yes or no button at the bottom of the Knowledge Base article, that is recommended based on what the user searches for in the service portal/help center wh...
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Hello community, I build a form, linked to a request type. There are no field for Assignee or Group Assignee in the form, because I thougt that is not neccesary. When create a ticket direct...
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JQL for the for the filter of last shift and current shift Example: Last shift 1900H-0700H (Nightshift) Current shift 0700H-1900H (Dayshift)
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We are new to Jira Service Managment and have several tickets that were marked resolved without transitioning them to In Progress which is the trigger for the clock to stop counting the first respons...
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Our users use Jira Service Desk to report incidents. We also want them to be able to do this anonymously so my question is how do I remove the below field from the portal. I've tried: making a...
Related collections
Atlassian Community Events
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| 27 | |
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| Subject | Author | Posted |
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| 57m ago | ||
| yesterday | ||
| yesterday | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT |