Community resources
Community resources
Community resources
Jira Service Management
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Example: I, as an agent, respond to a message in Jira request however the reporter is out of the office. If they have an out of office message set on their outlook is there a way for Jira to recogniz...
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I want to clone a issue from a company managed Board into a team managed Board.
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Hello Can I check in any log if a ticket was deleted?
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Hello, I have an object type called "Business Services" in which I added an attribute called "Related projects" which can hold projects. I want to add an AQL to the filter issues sc...
- Question
- aql
- assets
- cloud
- custom-field
- customer-portal
- +3 more tags...
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Hi, I have this "Deployment Target" custom field that I would like to add to two different request forms with different issue types. I have created new two contexts (one for each issue type) becaus...
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JSM distinguishes between request forms that are entered internally (directly in JSM) and those that are entered via the customer portal. In the internal application, images can also be added in the ...
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Hello, I am building a dashboard for my team and i want to see the overview of the created and solved tickets for the last 30 days. The created and resolved gadget was added to the Dashb...
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Hey everyone, I have a field in one of my issue types that is supposed to be filled out before the issue is ,oved to the status "done". Since the person who works on the issue is supposed to fill ut...
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Hello, We have some assets that we need to retrieve using JSON. The endpoint is using pagination. For instance, get all the spaces from a Confluence Cloud site where you have more than the curre...
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Buenos días quería consultar información sobre cómo es el proceso de integración de Jira con un Siem en el caso nuestro es el fortisiem y cuáles son las configuraciones del lado de jira
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Hello, we tried to create an Alert with HTML in the description. But it's just rendered as plain text. The same goes for adding notes, even though the documentation says HTML is possible: https:/...
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When I want to change state, I want a form to appear, for example to add an internal note.
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How can I transfer all applications in the resolved status to the closed status? I have 394, can I c
https://jsm.uzum.com/servicedesk/customer/user/requests?status=closed&page=4
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When inviting a customer to you help centre portal, they receive an email to activate their account I would like to customise that email that is sent to the user. How can i do this? Apprec...
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Hello, Want to know if there are any APIs or Webhooks that are used to fetch Issue Collectors data responses? Is there a provision for that in Jira Service Management?
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Hi, I installed SoftComply Risk Manager and enabled Risk management for few projects. But I get an error when trying to view Risk matrix or Table. Appreciate any assistance TIA
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Hi all, I'm working on getting my ACP-520 and noticed that in the new material it was mentioned that Org Admins can be suspended. Do they need to be removed as an Org Admin or t...
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Can Virtual Agent be configured to work with AIO?
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Hi, I just signed into today for the first time since Friday 5th July 2024. Upon interacting with JSM, the error 429 appeared straight up. This is quite u...
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When you announced virtual agent in April you indicated that it only supported one public channel but it was on your roadmap to support private one-on-one chats. Are you supporting private one-on-o...
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on a workflow from status A to status B I want to have RCA field as mandatory if labels contain "regression" and "stg" on that workflow, I tried using power script as condition as used below jira...
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Hi Team Im trying to add options to a multi-select custome field via Python script: def set_field_options(field_id, options): url = f'{JIRA_URL}/rest/api/2/field/{field_id}/o...
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Hello, I have a project in which want to set 2 SLAs. The first is simple for first response on a ticket and is time based, using creation and exit criteria is entering status which does the job gre...
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Hi there, Here's the use case. In our JSM premium, we manage 2 diff domains (domain1.com & domain 2..com) So we get email requests from clients using exclusively these 2 domains.&nb...
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When I create a new service, I can't select a team. It says I don't have any. I created a new team already named "Makerland Administrators." When I click the add a new team button, it takes me t...
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