Community resources
Community resources
Community resources
Jira Service Management
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Hi, I added permissions for users and groups in the global permission settings, but when calling the '/rest/api/2/users/search' API, an error occurs due to ...
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Is there automation Trigger when the SLA pause by time? Like on the working sched 9:00- 17:00? So the trigger is Pause when 17:00 exceed? SLA Trigger pause I need so I can auto edit the fie...
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Hi, When we reply to an email thread, it successfully adds a new comment to the Jira ticket. However, if we make edits to earlier parts of the email thread, those changes are not reflected as update...
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https://octatco.atlassian.net/servicedesk/customer/portals 접속 시 403 error 가 발생합니다. 확인 부탁드립니다.
405 views 6 0 Deleted user October 7, 2024 -
I have an objectType called "Workstation". I have a second objectType called "Equipment Type". I created an attribute on Workstation that references the Equipment Type object type. My Equipment Type ...
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I have an integration that is supposed to create an alert matching the priority of the jira ticket. But because opsgenie does not have a P0 priority, it defaults to a P1 opsgenie alert when we have a...
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I have a shared action that populates a custom field in a post function when an issue is created. This issue comes from my customer portal, and when I test it, everything works fine....
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We have a need for a set of users to be able to enter a request on behalf of a customer, but those users do not need to work tickets so they do not need admin or agent access. Is there a way to...
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I have an automation that starts with a lookup - then a variable is created giving me the total number of issues in the lookup. I'm using the variable to populate an HTML table sent in emai...
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We would like to use Jira Service Management for the customers of our software product. So far, we use Confluence for writing our software manual and I assumed I can offer this manual in the JSM proj...
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How can I restrict domains such as hotmail and gmail registering in JSM via portal? Is there a way to manage this?
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Hello just a weird problem. I am not a asset pro already but did already some imports in assets with csv files and have already multiple schemas. So actually i tried to update already imported objec...
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Under customer notification, Public comment added is enabled for customer notifications. Reporters are not receiving an email. This causes me two issues. 1. the not receiving emails b...
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How can I enable captcha for the customer whilst they are registering via JSM portal? Is there a way I can enable this feature? Thanks, Rajan
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Hello guys, I'm new of Jira and this is first community post. My customer's mail have an image as first signatures object. How can i remove entire signature part starting from that? Is it possible...
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We have an application change request workflow currently that creates Sub-Tasks as part of an automation, the last 2 sub-tasks are contingent on prior sub-tasks being completed Is there a wa...
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Hi, In Jira tickets attachments (pictures and videos) do not show to other viewers of the ticket except the creator / reporter in the description section. However, if added in comments...
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Hi there We've been sending the same "post" request to the JIRA API for a few years now. Today we've seen an error due to a missing field. Request URL: https://<company>.atlassian.net/rest/a...
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This has happened to us multiple times, and I cannot figure out where to check or alter settings. The most recent example is similar to this: Sept 10th - new email received from HR manager with sub...
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Jira Automations: Is there a way to set a condition in a rule that differentiates whether a comment was generated by email or written directly in the ticket?
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Hi lads, I'm getting an error when preforming sync of active directory connection. The message says to check the logs but doesn't specify where the logs are stored or which log file. I assume its ...
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Hello, I have a trigger on an issue in project A, then I create an issue on project B, in a branch of the automation as it is conditional. Finally, I want to link both the trigger issue and the o...
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Normally user is able to setup user profile such as title and department on their own credential. However, Jira admin want to setup these two fields on behalf of user to standardize user profile and ...
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I wonder if there's automation trigger when the SLA paused ? I need to update some fields when the SLA paused. example Automation to achieve SLA Pause triggered Automation Edit fields
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Hi everyone, Idk if this is the correct place to ask this question. I created a Business project since I need the "List" function. In that project, I created a task with multiple sub-tasks....
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