Community resources
Community resources
Community resources
Jira Service Management
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I want the client to see all the tickets created in a project, for example in the photo I want the client to see all the tickets of the test project.
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Hello everybody, As part of our upcoming migration from Jira on-prem to Jira Cloud, we seek a solution to make our historical tickets accessible to our customers. Here are the detail...
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Jira is being used for Project Monitoring in our organization. We are also using Instana SAAS as APM for few of our application in production environment. We would like to know if we can in...
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Hello! I was wondering if it is possible in Jira to enhance the data modelling of historical ticket or project data. Specifically, if this can be achieved through the existing Labels feature or...
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Hello, quite simple question. How do i get Urgence as a column filter in the customer portal?
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Hi, I am using Jira service management from couple of years. I have almost used every functionality within it. Now I came up with an requirement of my client that he wants to add a default v...
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Is there a way to remove the extra space that appears at the bottom of the comments section? The page continues to scroll about a 1/3 of the page. As an example:
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Hi Dear colleagues. We are using Element Connect Configuration plugin in order to get Group Emails from the Active Directory. I have this query and want to display both Group Trees and EmailGroups ...
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We have a potention customer who has asked if JSM has a color blindness more?
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receiving error below while sending a web request. Can someone please advise? Response500: Unable to validate SSL connection
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Hi everyone, hoping you can help me. I'm trying to set up an automation where when an issue is created, if it has a parent link it will inherit the value in the parent link Team field....
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Refined Confluence pages has just stopped displaying hosted PDF links as simply linked text. Instead, now these links are all displaying with PDF icons and showing their filenames. now: why thi...
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Attempting to organize backlog items using drag-and-drop issue ranking doesn't work – there is no change when dragging/dropping issues – issues are not sorted/reorganized. The "ISSUE RANK ON BOARD" f...
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Anyway to import my workflow from one instance of Jira to another - both CLOUD.
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Hello, My name is Carey, and I am new to Jira Service Management cloud service. My question is, if I create a queue inside my admin login, is that queue visible to me or to my entire team? I...
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The question: I suspect I know the answer to this after googling and searching the KB, but does anyone know if it's possible to configure the JSM Virtual Agent so that it will only respond to messag...
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Hi community, I need to export and import more than 250 issues from one project in jira cloud to another one; however, a warning appears: I read different kind of post related at my problem,...
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Hello, I want to change the velocity chart timeframe as per below article and was wondering if this feature is still active since the article is from 2021, can anyone check, please? https:/...
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Hello, I use the Jira ReST API to collect all users with their groups and roles. Therefore, I call the search[1] to get all users and then I call each single user detail page[2] to get the role...
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I attempted to edit a swimlane so that JQL is "fixVersion ~ M1" but it does not work if my fixVersion= M1 2024. It will work if I use equal syntax instead of contains but I wanted to create ...
- Question
- cloud
- jira
- jira-service-management-cloud
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On-prem JSM data center. My project is setup as a service project. I wanted to test the automation's 'when form submitted' . I do not see this option when creating a new rule. Is th...
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I copied the form in my Parent Issue to my subtask. When I make any edit to the form in the subtask, how can I make the same edit in the form in the parent issue?
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I would like to automatically set the due date of an issue on creation and set it for 30 days pass the created date. For example: Issue ticket has a created date of 1/1/2024, due date should auto po...
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I recently changed my support email address from Microsoft Office365 to Proton Mail. Now my support@mydomain.com email address entry in Jira Service Desk will no longer pick up the emailed issu...
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Hi guys, I feel like this should be an easy ask, but we are using Jira SM and JSW Cloud and I have set up a Service project and also an OpsGenie rota, based on our Operations Team. I ...
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