Reporter not receiving email notifications of comments added.

Under customer notification, Public comment added is enabled for customer notifications.

Reporters are not receiving an email.

This causes me two issues.

1. the not receiving emails bit.

2. I cant check that the email will contain the attachment added with the comment.

Whilst checking the email content; I noticed there wasn't option to include the attachment added in the comment.

1 answer

1 vote

So the To says Customers Involved.

Apparently Reporter is not included in that ! Added Reporter (Customer) and it works,

Now how do I include the attachment?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

CLOUD

PREMIUM

Product Admin