Is there a way to enter on behalf of someone without Agent or Admin access?

[Ann Graney]

We have a need for a set of users to be able to enter a request on behalf of a customer, but those users do not need to work tickets so they do not need admin or agent access.  Is there a way to configure JSM to do this?

[Manoj Gangwar]

Hi @Ann Graney welcome to the community! 

Only agents can raise tickets on behalf of someone else. These agents can also see and manage all the tickets. 

[Vijay Dadi]

At the time of creation of request from portal, you can always change the requester name on the field "Raise this request on behalf of" as shown below. Hope this helps !

Vijay