Community resources
Community resources
Community resources
Jira Service Management
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In JSM, when we convert a Request to a sub-task, the Request Type field in the sub-task is populated with that of the initial Request with red text and an erro...
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Hi team, In China, in the last three weeks, it was found that the SMS alert function of Opsgenie is not working, and the mobile phone number that set up the SMS alert cannot receive the Alert remind...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Dear team, I would like to know if JIRA service management has a plugin or add on feature which can be used to identify assets in our environment. We are planning to setup a CMDB in JI...
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In jira cloud behavior I have a requirement to read a file which is exist on one my onprem linux server. Can you help me with the code please.
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Hello, we want to deactivate the call and sms notification option for all our users in OPSGenie to avoid extra costs. How is this possible? Thanks
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I have set a company email as an external email and the reply to email on a JSM. When I send an email to the external email I get: The following recipient(s) cannot be reached: &nbs...
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Hello, i need an automation (see Screenshot) for a customfield. This customfield should be filled when an issue is created with "Organization Details"
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While configuring SMTP in JIRA, I encountered a challenge on the login page settings. The instructions prompted me to enter values for “Continue with IDP” and the “Login Button Text,” but I wasn’t su...
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I'm using Jira Service Management for support departments in my company. ( Admin, Design, HR ) When I created projects for each department, I used templates provided by Jira. So, projects hav...
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Cuando se comparten tickets a otras áreas de la empresa, el informador y el agente si ven los usuarios que tienen el ticket o tarea compartida pero los usuarios a los que le comparten no les llega ni...
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Hello, I have a problem. A user can create a new account in JSM by themselves; they can do this on the portal using "Add new Customer." Could you please clarify how the "Add new Customer" feature wor...
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As the question implies 'Why do i have to have User Agent/Customer/User access admin roles to have all rights?' Why is it not enough for me to have just User access admin and Admin role under ...
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I want to get the custom fields in issue collector by using API
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The system tricked me into taking two trials, of which the premium one (it doesn't show before pressing the button) turns into $159, although the free one was enough for me, being at ...
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Can we integrate jira virtual agent with google drives without any addons
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Hello, Opsgenie community, This is rather a feature suggestion. I am a member of multiple teams. Hence I see all alerts and incidents from all those in a single board as URIs like https://absa...
- Question
- opsgenie
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Hey Atlassian Community, Earlier this year, we introduced a new feature that allows you to copy selective projects and spaces into your Jira and Confluence sandboxes. The functionality to replica...
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Is it possible? Currently you can pull information like name or description from an issue to be included in the approval notification for that issue. Can you pull information from a form withi...
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Hello, I want you to help me give access to the IT person who takes care of the website to implement sales ticketing. In fact, I want to sell tickets to an event. In "ticketing" searches, it sends me...
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Hi, JSM Portal shows all the closed requests too even if the filter is selected just for "Open Request". I have corrected the workflow too but nothing works. I have attached workflow a...
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Alert deduplication in Opsgenie helps reduce alert fatigue by consolidating similar alerts. However, important information might be missed if deduplicated alerts don't update their messages or descri...
- Article
- opsgenie
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Estoy creando una automatización que envíe una notificación por Slack cuando el tiempo registrado excede a la estimación original. Me encuentro que la sentencias traen valores en distintos unidades ...
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Introduction In this webinar, we will explore how you can leverage Atlassian products to streamline your deployment and operations processes. The focus will be on how Jira Software and Bitbucket ca...
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HTTP Status 404 – Not Found Type Status Report Description The origin server did not find a current representation for the target resource or is not willing to disclose that one exists. Apach...
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Hello team, how are you? I'm experiencing an issue with a Jira board that stopped working. It's saying I don't have access to the Scrum board, even though I'm logging in with the user who cr...
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Atlassian Community Events
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| Subject | Author | Posted |
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| January 14, 2025 5:27 AM PST | ||
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| January 6, 2025 7:05 AM PST | ||
| December 10, 2024 5:36 AM PST |