Community resources
Community resources
Community resources
Jira Service Management
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People in the Request Participants field are not updated via email when description field is updated
Hi, I've received feedback from few customers that if we update the description field, they don't receive any update when they are in the "Request Participants" field. To be mor...
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Hi, we want to create a possibility that an Outlook mail draft is created using information from a Jira ticket and that this is also opened via a trigger (e.g. automation). It should then still be e...
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When I respond to a customer, the ticket stays in 'Waiting for Support' status. I tried switching the status manually, but the screen wants me to choose a resolution before it changes the statu...
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I am writing to inquire about the feasibility of generating a comprehensive report in Jira Service Management (JSM) that encompasses data from multiple clients within our project. Specifically, I am ...
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I want to receive incoming mails to only one email but I have several projects running. When automating mails to create issues automatically it can't be done. how to resolve it?
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Hello Community, i'm facing an issue while creating a new transition in a published workflow, Note that it's from a (done) status to a (to do) status,
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Trying to setup a service catalogue within JIRA service management project. Assuming Create Service feature is the option to setup a service catalogue , but this screen only has limited set of fields...
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Hi, I've set up a KB for Jira Service Desk and made the articles visible to everyone (including non Confluence users). This works fine, both customers and employees can search for articles in the wi...
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Hi guys! Previously I created some ticketing system that working just fine. I don't know why for this new ticketing system that I just created in Jira, the notification that sent out to the client ...
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Hello everyone, A week ago we opened our new Jira Portal to all our agents and public workers in a public administration. This first "MVP" of the portal is not only a channel to fill out an i...
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Hi anyone, I'm trying to put a date compare validator with the condition like it should be lessthan or equal to today. but ticket is getting created with future dates as well. How can i achieve this...
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Hi Guys i've invited a team member to a team managed software project and gave him admin rights, i even made him to the lead of the project, but he can still not see the boards (dropdown) in...
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What is the major difference between closed and resolved status of issues in JIRA? Does the team move the story to Resolve state and PO on accepting the story moves it to Closed state...
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After clicking on the 'Customers' link in the left hand menu under the heading 'Directory' I am given a page with various columns, including 'Open requests' and 'Closed requests'. We've ma...
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We moved across to Jira Service Management last week (yay for us, we are loving it!) and our customers cannot see the description or comments on the imported tickets. All they can see is the subject/...
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Hi, we have started using the Microsoft Teams location status and have noticed when a team member sets it to 'Working Remotely' it means their Service Desk Tickets send email notifications t...
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Is it possible for customers to edit their comments entered in an issue on the portal screen? For example, can the permission scheme be changed to allow customers to edit their own comments?
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In the form screen, I have created a dropdown list and set 'Other' as an option. Is it possible to display the "New Option" field on the portal only when 'Other' is selected?
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Question: Is there a way to send JSM data to DocuSign to generate and send an envelope? Context: I'm creating a process for managers to request network access for contractors. I've started...
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Update: Based on the latest communication we received from Google, customers using Jira Service Management need not take any action until September 30, 2024. We are currently investigating the p...
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buen día, tengo un proyecto con varios tablero y quisiera mover una incidencia del mismo proyecto a un tablero diferente, como puedo lograrlo? muchas gracias por e...
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Hi all, I am trying to find a way that when a request is put in from the portal and the 'Create Another' checkbox is selected when the issue is created an automation will run, check if this is true...
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a bit of an odd request, but we have a live chat tool that I can extract data from a webhook when the chat ends. I am using this to create a ticket in Jira, however I am not able to map the assigned ...
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I got an email saying that I was selected as a junior software engineer from this email.
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Hello, I am new to Jira and I am trying to add the function to reopening tickets when user adds comment. Everything I see on here is pretty old. I am looking for an updated answer. Thanks
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