Community resources
Community resources
Community resources
Jira Service Management
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I'm using the Virtual agent with Slack but hate that everyone in the org can dogpile into the thread and overwhelm chatbot or confuse the agent. Is there any way to have the conversations only intera...
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..., true) } } Could someone guide me on what to write in the latestAttachments.each block to properly copy the attachments to the linked issues? Any help or examples would be greatly a...
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Environment Invoice Object Type with a "Total" field Line Item Object Type with an "Amount" field and a reference to an Invoice Object Problem A user creates a new Line Item object. I want to i...
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I need to know what pricing plan do I need to connect Jira Service Management with Microsoft Teams. The most important thing is send notifications to the team for the tickets and communication about ...
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In Jira Service Management in Server, I have a SIL script runnerlog that I used to retrieve a customer request type key, for example string [] result = sql("Jira", "SELECT \"KEY\" FROM \"AO_54307E_V...
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I am configuring a Jira Svc Mgmt project to use for Change Management with the expectation to manage software changes through the full lifecycle from request to deployment. This will require so...
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We are excited to be sponsoring four ITSM events in Germany this September. See us at one of the Service Management Tool Meetups in Frankfurt, Munich, and Hamburg, or join our team at IT Ser...
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Hello - In our set up we say if an alert comes in through an integration, it has priority P1, and tag of prod/production etc., then create an incident (alert). When this happens the on-call per...
- Question
- opsgenie
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I need to make a custom field read-only but visible on the edit screen. I see several related questions have been asked, but none are recent. Is there a straightforward way in Jira to create a custo...
- Question
- jira-cloud
- read-only
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以前プロジェクトを作成していた際には、ステータスのカテゴリに赤い色の「キャンセル」や「却下」などのステータスが存在していたかと思うのですが、廃止されましたでしょうか。 現存する場合には、どのテンプレートを使用すれば該当のステータスがワークフローで使用できるようになるでしょうか。 もしくは、新たなステータスのカテゴリを追加（色味を変更、TODO・進行中・完了以外）できるのであればそちらでも構い...
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I have several automations that take an email custom fields, verify account ID and put them in the Request Participants. Here is the JSON code: { "update": { "Request participants": [{ "add": ...
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Hi, Does any1 has a connection live between AFAS and JSM? The idea is that when an new employee starts he/she gets instant access to the customerportal. But also when an employee leaves he/she will ...
477 views 4 0 Deleted user August 22, 2024 -
Way to find the number of time the user have logged in, is needed. This will help admin to evaluate whether to retain or revoke the agent / user.
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Hi, I was trying to get alerts between a period of time, when I used the query as "" query": "createdAt>=20-08-2024 and createdAt<=22-08-2024" it is giving me some list of alerts but when I ...
- Question
- opsgenie
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Hi all I hope you are having an amazing day, In our company we have setup a knowledgebase system that JSM provides, we create documentation on Confluence and connect the space with the JSM portal, t...
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How can I create an alert in Opsgenie, after integrating with email, if the count of my emails exceeds 100 within 30 minutes? How to Create a new policy and set the condition to trig...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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How to send an email to say assignee via automation every 4hrs until the issue is closed. The scheduled option is based on a set schedule and cannot be used for individual issue's crea...
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Hello guys. On my Jira service management for data center, Jira software is installed but unlicensed
On my Jira service management for data center, Jira software is installed but unlicensed. Is there any impact if I uninstall?
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I have 3 mandatory fields on my tickets on an assistance project in jira, I would like to know if it is possible to map those fields with an email request. Thanks
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Currently, this is what you state in this article: https://support.atlassian.com/jira-service-management-cloud/docs/add-or-remove-restrictions-on-request-types/ Only users and group...
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In jira service management project. i enabled customer notifications for Request created. Then i edited the email content by clicking on provided "Edit" url But it seems like the changes not reflecti...
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Hi, I have created a workflow based on other articles here, but the reporter just wont update. Can anyone give me pointers to what Im doing wrong? The rule gets the value, and if the user i...
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Hi Dear Colleagues, We are using Devinit Dynamic Forms in Jira Data Center, which allows us to configure Dynamic Forms in issue transition. Now we want that kind of plugin, that will allow us to ...
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I would like to configure the Status DropDown to show only select Statutes to the customer:
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Dear All, We are working on a use-case where a customer calls through a VOIP system (8x8 Inc), integrated with Jira Service Management (JSM). The agent attending the call needs to verify ...
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