Community resources
Community resources
Community resources
Jira Service Management
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Hello Community! Due to regulatory requirements related to Know Your Customer (KYC) in the United Kingdom, all UK phone numbers are required to have an approved Regulatory bundle attached....
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The scenario is: Ticket are opened automatically using a API, when opening the ticket I know the name of the organization but not the id. I would like to search for the organization id using the n...
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Hi All, In our Jira servicedesk system we have servicedesk project in which we have multiple organizations. I want to know the list of organizations user/customer is associated with. Do we h...
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Hi, I cannot find my billing history, since I moved to free plans from premium. Where can i find it? Thanks Garry
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Hello guys, I am the IT Administrator of my company and new to Jira Assets. In the future, I need to use Jira Assets for our IT Asset Management. I have two problems: I imported our com...
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hello Dear, I would like to know how to run two separate transitions at once toward two separate status
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Hi community, I try to set an automation to edit the Request particpants field with a list of users. So with an AQL request I selected a list of users in asset and I stored it in a variable...
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Hello Atlassian Community, I am currently using Jira Service Management (JSM) for our project "xyz My Support." We have set up various issue types and automated notifications to our support te...
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Hi, i need to modify fields in Request Type and i have the necessity that this change will be applied to multiple projects. There is a way to do it? I don't find something like Request Type schemas ...
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I would need to know if it is possible for one of the custom fields to be set as a concatenation of several fields. Thankyouu
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Hi, I have asset objects created as below : Name Assigned A 0 B&n...
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Hi everyone. I am trying to make a custom field mandatory based on the value of another field. Let's see if someone can help me. Thank you in advanced.
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Hi all, I would like to automatically display the last day of the previous year. I tried that with this smart value: {{now.startOfYear.minusDays(1).format("dd.MM.yyyy")}} Unfortunately without...
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There seems to be no way to get hold of the on-call users phone number in Jira, but in OpsG you just click their name and you get a tooltip with their contact info. Has anyone found a way to get thi...
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How can I avoid the end user adding the wrong approver? for example, the wrong Top management staff are supposed not to approve that user.
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Hello :) we activated the virtual agent in Jira today. now it is also displayed in our helpdesk. However, the virtual agent is not yet trained. We would like to remove this from our Helpdesk....
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I have a problem with a project I manage in JSM. I explain to you in case you can help me or if you know what may be the cause. I have a support project for a company that they use Basecamp t...
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We automate our Jira creation such that Jira Tickets are created automatically for daily tasks. This currently works but I noted that Jira tickets are also created during the weekend or non working d...
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We’re excited to share that the new issue & alert remediation capabilities we shared earlier this month are now GA for all eligible customers. This includes: 🆕 Action - Delay: One of our mos...
- Article
- alerts
- ansible
- automation
- aws
- azure
- +18 more tags...
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Hi there, I have a smart value which represents a number of months. I am trying to increase a field by the smart value. I have tried {{issue.Event date.plusMonths(FrequencyMonths)}} ...
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We have an interesting scenario that I'm not if it's resolvable. Here is the scenario: Customer submits a request to our Project through the customer help portal using their provisioned account (vi...
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I believe the Knowledge Base is available in Jira Service Management without a Confluence license, but as shown in the first image, the “Create Knowledge Base” shown o...
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Hello, We noticed that on notification emails we get from Jira, we are no longer able to see the summary of the issue in the email. It only shows the ticket number. At one point we would see...
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The
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We received notification about the Opsgenie account will shut down on July 30, 2024. What does this mean for our organization? Is it mandatory for us to move to the streamline incident UI? W...
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Atlassian Community Events
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| yesterday | ||
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| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |