Community resources
Community resources
Community resources
Jira Service Management
-
We already have the custom fields of the appropriate category (paragraph) created, so I'm not understanding why I'm still getting the error: Field type not yet supported for the virtual agen...
-
Feature Request: Is there a possibility to be able to choose what to have copied over when copying an Object Schema? Or for any of the copying functions in a schema? For example, when copying a sche...
-
Hello! I'm struggling to find a way to capture the average SLA for Time to first response for issues within the JQL: "Time to first response" = running(). This include all issues where their S...
-
We have an automation rule to create an incident when an alert is created with specific tags, however when the alert is closed, the incident remains open. I have not identified a method to address th...
-
We have a Project which is being utilized by several of our Team Members as they need to handle the request based on the Business Unit that reports the issue. Within this project we have 2 request ty...
-
We're encouraging our service team to provide their resolutions and fixes in the resolution field when they finish a ticket. Is there a way to filter for tickets that are marked as Done/Resolved/Clos...
-
Hi, I'm trying to use the /rest/servicedeskapi/request API and would like my user to be able to request on behalf of the requestor for the API user. I can make a request if i am admin but what is the...
-
While setting up Outgoing Authentication for the Amazon Security Hub integration, I encountered an issue when selecting the region. Although "ca_central_1" is available in the drop down menu,...
- Question
- cloud
- opsgenie
- opsgenie-cloud
-
I have tried looking around for permission help and I have seen that permissions are setup to the project level but is there a way to get more granular? What I am trying to setup permissions so that ...
-
In Jira Service management, is it possible to populate the options for a drop down menu from a CSV file or a similar source? We want the drop down options to be dynamically change on the for...
-
Can the user use the same Atlassian credentials to access Opsgenie?
- Question
- opsgenie
- user-management
-
Due to the upcoming changes on September 30th (Upcoming Changes to Opsgenie Incoming Call Integrations Assigned UK Phone Numbers) We have set up a new number with Twilio with a regulato...
- Question
- cloud
- opsgenie
- opsgenie-cloud
-
Currently using Atlassian Guard to sync data over from our Azure AD. We've added Manager, Department, and Job Title to the synced fields in Entra and the information from the user's account in AD is...
-
Hi! Recently we were faced with a problem in a specific use case. When we remove an organization from a service management project, the 'organizations' field of the tickets that...
-
(Sorry me again....) I need to create a dynamic form. I have drop down box (say Field A) with 10 options Each option can have up to 5 different questions. I wanted to create a conditional...
-
Steps to replicate:- 1. Check the Jira history and observe the final assignee. i.e. "Vipul Agarwal" (Screenshot attached" 2. Now observe the time in "New outlook" with final assignee. ...
-
Hello, I would like to ask if I can send requests by email from any account of a specific email domain, without having to add the account as jira customer, as long as this account h...
- Question
-
Legacy automation used to have a rule that would allow to automatically update agents about linked issue progress Automatically update agents about a linked issue's progress | Jira Servi...
-
Hi, Team, I am using JSM for logging the support ticket and I have configured the the email box. I am not able receive any ticket from this email box and not able to diagnose the problem. Could yo...
-
I'm successfully using Jira Cloud for Excel to export data to 1 Excel file. I would like to use this tool to create 3 or more different exports. When I open the Jira Cloud for Excel in Excel, I only ...
-
I did not set this product up, the staff that did no longer is employed with our company. It seems we are limited to six users. Does that include the sales team that needs to submit a des...
-
We have synced AD asset data into Jira Asset management. Now we want to make the attributes view only. We are using data centre.
-
As of a few weeks ago when I go to Assets, it will default to Detail view instead of list view. Previously once i picked List View when I would come back again later, it would stay in list view...
-
Hello Community! I'm looking for some thoughts and discussion for some issues we've recently encountered. Some of them may be new, some may be already resolved (or worked around) by others -...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 39 | |
| 9 | |
| 8 | |
| 6 | |
| 6 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 2 hours ago | ||
| 17 hours ago | ||
| August 12, 2025 8:27 AM PDT | ||
| August 11, 2025 12:57 AM PDT | ||
| August 5, 2025 9:59 AM PDT |