Couldnt able to assign ticket to specific person even after got license

[Saravanaraja Babu]

Couldnt able to assign ticket to specific person even after got license (guruswamy,vaishali) n1676169

[Cristian0791]

Hi Saravanaraj,

Please make sure that the person is also added on the project where you try to assign ticket to him/her.

IF the project is:

Service Management: add the user to role Agent

Software: add the user to role User