REST API call returning incorrect data in automation rule

[Rohan Shastri]

Hi All,

Need help with REST API to search accountID for customer email ID.

I have added web request in Automation rule to get the account ID of customer email ID typed in issue body while creating a issue.

When web request run, it is returning a entire issue details instead returning the accountID for email ID 

API URL: 

https://abc.atlassian.net/rest/api/3/user/search?query=abc@xyz.com

expected value: 

[
  {
    "self": "https://abc.atlassian.net/rest/api/3/user?accountId=qm:xxx-xxx-xxxx",
    "accountId": "qm:xxx-xxx-xxx-xxx",
    "accountType": "customer",
    "emailAddress": "abc@xyz.com",
    "avatarUrls": {
      "48x48": "https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/default-avatar.png",
      "24x24": "https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/default-avatar.png",
      "16x16": "https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/default-avatar.png",
      "32x32": "https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/default-avatar.png"
    },
    "displayName": "ABC",
    "active": true,
    "timeZone": "America/New_York",
    "locale": "en_US"
  }
]

Value returned:

XML/JSON detailed about the issue created


Can someone pls help me to find what I am missing here.

[Tuncay Senturk _Snapbytes_]

Hi @Rohan Shastri 

I don't think the REST call to /rest/api/4=3/user/search would return the details of the created issue; there must be some mistakes in your configuration. Try testing the API in Postman or using curl (or a browser) to ensure the expected response is returned, then use it in your automation rule. I would suggest ensuring the HTTP method and API headers are correct, but from this point of view, I can't offer further suggestions as I don't see much information about your automation rule.