Community resources
Community resources
Community resources
Jira Service Management
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I need to have 2 help centers. One for internal operations, and one for external clients. The issue I am facing now is that issues/forms from the internal help center are appearing on the help cen...
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I have a workflow in a JSM project where the first status is where we need to collect approvals, however the users in the Approvers field are not receiving the notification. Approvers are added ...
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Hello all, I am wondering if there is a similar to Services functionality on Cloud version in Data Center? Or do I need to do reverse engineering and setup asset schema(s), create custom fi...
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Hey ! I'm in Project > Project X > Organizations, trying to add a customer. I can add them, but when I refresh the page, the customer disappears. Do you know why this is happening? I'll wait...
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...mailAddress": "", "displayName": "", "active": true, "timeZone": "", "_links": { "jiraRest": "", "avatarUrls": { "48x48": "https://avatar-management.services.atlassian.com/default/48", "24x24": "https://a...
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I am configuring a Change Management process using JSM and the Change Request issue type. Here is a high-level description of how I want the process to work: Expose Change request form in por...
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Is there a way to add an external link to a portal group in JIRA Service management. I know you can add external links to your portal, but I want to add the link to my portal group.
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I want to change the issue view from the side bar to the dialogue when viewing from the backlog. I have it working in the active sprint view. The cloud version doesn't seem to have the op...
130 views 0 0 Deleted user August 28, 2024 -
Hi, we are trying to send a ticket attachements to a third-party platform (Service Now) using Jira Automation. This 3rd party application exposes an API that accepts any type of attachments In the b...
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We are transitioning from the OpsGenie mobile app to Jira. The other day I got my regular special alert from my mobile OpsGenie app, but just a ding from the Jira app… i.e. same sound for whe...
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Hello Community, is it possible to copy the descriptions or the service ID of the objects of “Affected Services” within an issue to another custom field (type short text) with Jira Automation? If I...
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I am currently managing a list of Organizations within Jira Service Management, where each organization has several detailed fields configured (as per https://support.atlassian.com/jira-service-...
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I need to add a customer to a watcher list. Is this possible? If so, how can this be done. Appreciate any help.
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How to detect which Portal Group was used in issue when reusing same request type?
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I would like to have some intstructions at beginning of a service request. Just Please note that service is nota available between blablabla..... so the requester thinks twice before entering a reque...
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Hello, community, We implemented JSM quite recently. First, the alerts went through OpsGenie, and now we have it all integrated. As I understand, in order to be notified about an inci...
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I need to configure at the organization level whether the customers of the organization are allowed to share tickets. If I decide that sharing is not permitted, I would like the system to pro...
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Does anyone have information on what's going on with AirTrack? Is there a community page? I can't seem to find anything.....
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I have 2 custom fields, 10030 is multi user picker, and 10185 is a single user picker. I want to make an automation rule that ADDS user selected in 10185 to 10030. I need to accomplish this using JSO...
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Hello All I know that downloading Jira form as PDF won't pull over the attachments. Is there a workaround or an add-on to download Jira form with attachments? Thanks in advance
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Hi, We have a customer who wants us to integrate our Jira IT Service Management project with theirs. The idea being that they are able to raise tickets directly with us from their jira instanc...
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Hello, I have come across strange behavior on our Jira portal. I am using a Mac, and the portal shows the tabs as expected. My colleagues use Ubuntu/windows, but for them, one tab shows a differen...
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I want to create an automation rule for one of the forms (Visitor form) created in Jira. When the field "MCF" selected in the form, the second approver should be assigned as one fixed name
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Hi! I have a customer in a project , she is in a couple of customer organizations in a project. She opened a ticket and needs to share it with specific people, but she does not have such opt...
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I incorrectly asked this question in an old thread so am trying again here. We have two Org Admins, neither of whom are Jira Service Management agents (or, really, Stakeholders or Customers). ...
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