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Jira Service Management
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Hi there, I have a question regarding access to multiple help centers. I am considering the following scenario: Customer A (Team A) should have access to Help Center 1. Customer B...
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Hello, in the outgoingmail.log i found this error. The to-adress is null. How can i solve this problem? Kimd regards Jens Sending mailitem To='null' Subject='Security alert for:
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i think my condition is correct but it gives mo wrong action condition : if ticket created after 11 pm and before 7pm it will create an action can someone help me on this thanks
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I want to integrate microsoft purview with jira so that every DLP alert will generate a ticket in JIra
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Jira Service Management: Specific user cannot be assigned to the issue, he/she has the suitable project role in the project and has licensed account. if you require more detail, please let me know....
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I just discovered that the SD auto reply filter is rejecting emails including Purchase Orders from customers. These are kind of important! I think it's because their accounting system marks the pur...
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I am looking for a way to gather a custom report showing ticket status over the last year. Is there anyway to do this?
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In the near future my company plans on moving one Jira Cloud instance (2 projects) into another (currently under Enterprise so both are accessible in Atlassian administration but under separate names...
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I'm setting up a helpdesk using Jira Service Management and have a question regarding end users putting in tickets for support. Do the end users need to create a user account with Jira (not licensed)...
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When selecting an existing SLA, the goals and conditions are not being carried over. Is this possible, or am I missing something? The first image shows the created SLA The second image...
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I'm looking to solicit opinions from anyone who has been through this process before. Years into managing a JSM help desk and the team decides to decommission a specific Request Type and/or Issue Typ...
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Hello all, Might be a bit of a vague one but our options are a little limited. Basically we were hoping to use Trello with our Jira Service Management set up so we could tie some ticket...
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Trying to start utilizing the neat feature of "Calendar" in a JSM project I have. Apparently the Calendar uses standard fields "Start Date" and "Due Date" for populating the Calendar, and both needs...
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Our products have integrations to JIRA, but now the "assetsapi" has been deprecated, we need a developer instance with "Assets" enabled, and that only comes with Premium and Enterprise Cloud plans. ...
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I would like to set up the Chat feature within Teams, with an Agent channel and a Request channel. However, I've started wondering what this experience will be like for everyone. For inst...
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I've got the Agent channel in Teams turned on, but I need to adjust the notifications so that I'm not getting the comment update notifications, only those for new issues. Is this possible? ...
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Hi. I provide an option for clients in gsm to escalate issues in their portal. Now it is available to all clients that have permission to create an issue. Now I want to make the...
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Hello, We have two teams with their own on-call schedules. Some members of Team 1 belong to both teams, but none of the members of Team 2 belong to Team 1. The goal is to avoid having these member...
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- cloud
- on-call
- opsgenie
- opsgenie-cloud
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Good day, community. I hope you’re doing well. I’d like to know if it’s possible (even via REST API) to obtain specific information about a customer in my help portal. My goal is to ...
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Hi, We have several customers with a noticiation alert "Recipient’s email address is on a suppression list", with mails @acdi-inc.com and @naxxum.net . Where can I find the suppression list to...
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We have integration to JIRA to put a list of assets into JIRA. Then in JIRA service management, we use the JIRA asset panel with a https call into our web app to show details of each asset in the ass...
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Hello! Is there a way that I can site wide default of the comments box from 'Visual' to 'Text'? We recently upgraded to 10.3.0, and its defaulted comments boxes to 'Visual' which has caught out a...
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Hello, We would like to upgrade our JIRA from 8 to 9. We use the containerized version "jira-software" and we don't know if we should only execute a "docker stop" then "docker run" with t...
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Hi everyone, I need some help with an automation rule I’ve set up. The goal is automatically transitioning an issue to the "Requester Responded" status whenever a customer replies. This works perfec...
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Hi and HNY! I am using JSM to capture requests that come in to the SUPPORT Team There are two request types: - Content Uploads - Web Requests Each request type is using the Language Scope custom...
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| yesterday | ||
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| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 5:31 AM PST |