Community resources
Community resources
Community resources
Jira Service Management
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Hi Any user with user (agent) right has access to all projects. More so, my user with "Customer", and "User (agent)" role not only has access to a "Team-managed software" type of project but it can ...
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Hey Folks -- Hoping I can get a clear answer on this one way or another. I've been through the community, docs, and tried a variety of things to no avail. Q: When importing customers, can I i...
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In the old Jira we could tag a word. but in new one in our ticketing tools we can only lable a ticket and not able to tag. is there any way?
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Hello, I added Daraw.io diagrams to confluence pages. Is there a location or way for me to see the list of Draw.IO diagram files I created? Can I edit my Draw.io diagrams outside t...
- Question
- cloud
- confluence
- jira-service-management-cloud
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Atlassian Support wasn't able to recreate this, but I have users experiencing it (Windows 10 & 11 and in Edge and Chrome). When opening a ticket, from filter results only, the internal vertical ...
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Hello, I recently started a JIRA project for my one-man-band operation in a data/software role at my company and a customer service project all on the free (cloud?) edition. I will prob...
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Importing json using following json, only imports Name as test test, the email address, the public name is @Test Test, and it adds the user to 2 other groups and 1 other product, and gives part-a...
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Hello Community, I need your help with the following problem. In my project, I need to configure the workflow so that when transitioning from one state to another, it is mandatory to attach a...
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Hello all, I was able to export alerts yesterday, but unable to today. Is this something that is only available to a higher subscription? I believe we may still be on the free version a...
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We’re excited to announce that AI related resources, AI channel summary in Slack and AI incident timeline for Slack are now all generally available! AI related resources (previously refe...
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Would it be possible to get assistance syncing AWS Security Hub to our Jira instance? So far we've set up AWS Service Catalog (no products though) Security Hub and Config IAM Users and Access K...
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We have a portal for our JSM instance which anyone can access. When the issues are created the reporter defaults to our site admin, instead of the email of the user (required field for submission). H...
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Good morning, We are trying to achive this scenario: The customer writes us an email at the support@ourdomain.com asking for support, a jira issue/card is created as "email request" in the project a...
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Can I change the field: Type of requirement from Epic to Change? Thank you
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We are gradually migrating teams from our current tool to JSM; originally, we wanted to live, one project at a time. I can't see an option to make project Draft, do I prevent customers seeing and ac...
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...ommand, add Assist, and configure as an agent channel, choosing the Request Types to stream for new issues. I went into our public/common Slack channel, used the invite command for Assist, selected the "R...
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Hello everyone, We have created a dynamic group in our Azure AD, in which users are automatically created and then synchronized into our Jira instance. If we remove users from the dynamic Azure AD gr...
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I want to get the total percentage of SLA breached tickets in my dashboard. So, to achieve this, I am going forward to create report. when I try to make report and go to add series then I don't find ...
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I copied the 'onboarding employee' service request and changed the name into 'off boarding employee' . When I try to use this service request type in 'create' it doesn't appear in the options, see pi...
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Who doesn’t love a shortcut? In addition to Jira’s keyboard shortcuts, another easy way to find what you’re looking for is by changing parameters in URLs in your browser’s address bar. Fo...
- Article
- jira-service-management
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Hi, I would like to fill in my catalog of requests for my assets. This catalog would contain the request type, the GTI, GTR ... I created custom fields of type Assets that allow to r...
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Hello Community! We want to create Report, which should show status of all Asset Types, like all asset allocation status. Currently we are having report which can show only one type of asset,...
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Hi, on my JSM project i can't customize as desired the custom field "site". I set up the field type select list (single choise). I would like that this field could be edited with different choises ...
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Creating a quick and efficient service process that spans multiple teams and disparate systems can be a true mind-bender. But Jóvin Jóvinsson did precisely that by tackling things one step at a time....
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Hello Community! I have been tinkering with a solution for automation for some time and unfortunately I am not getting any results. The requirement: I want to use an automation to read a value from...
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Atlassian Community Events
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| 43 | |
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| Subject | Author | Posted |
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| 4 hours ago | ||
| yesterday | ||
| Sunday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |