Community resources
Community resources
Community resources
Jira Service Management
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Hello, the size of the canned response window is static in our jira. is there a setting to change the window size or make it flexibel? Thank you... best wishes Fr...
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Good Day! I'm new to Jira Plugin Development and following a tutorial to kickstart my learning. I'm stuck at the step where the tutorial used the ComponentImport annotator from: com.atlassian....
- Question
- app
- cloud
- jira-cloud
- jira-plugin
- jira-sdk
- +5 more tags...
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We are updating and commenting some of the issues from the Java back end code for the Business requirements and the application is having Issue updated and Issue Commented notification events, hence ...
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i want to track the time when the ticket is transistion to ON PROGRESS , currently my refference is this : https://community.atlassian.com/t5/Jira-questions/Log-time-to-quot-Time-Tracki...
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Hi, I have two projects in JIRA that have a portal for client access. When I add clients to one of the two projects, if I log in as that client, I am seeing both portals that I have created, not ju...
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I can able to download Opsgenie app in premium jira instance, but it doesn't visible in feature tab.
I can able to download Opsgenie app in premium jira instance, but it doesn't visible in feature tab.
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I have users that used to collaborate with us in JIRA and JIRA Service Management. They no longer do, but they need to report issues, as a reporter, and receive notifications. Problem is,...
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How can I obtain OAuth 2.0 authentication for Jira in order to use the following endpoint? curl --request PUT \ --url 'https://api.atlassian.com/jsm/csm/cloudid/{cloudId}/api/v1/customer/{cu...
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Hi, I've got form workflow that I'm trying to migrate away from Drupal forms and I'm not entirely sure how or even it its possible in Jira. Essentially a customer (in this case an employee) sub...
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I'm creating an automation trying to link up some info with an external api. (BambooHR) To do that, I need to get an ID off this API to later on make requests against. I'm able to query a report ...
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Is there anyway to do this yet without an add-on product? We need the SLA timer to start on the due date, not the date the ticket is submitted and I'm still not seeing any way to do this.
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Good evening community, a salesperson has given us information about the end of the Atlassian license and Jira Community for 2025. Is this true or not? We use Jira Service M...
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How can we clone a JSM Project? I have 2 environments, a dev and production (2 different urls). I'd like to clone our production JSM project into our Dev environment. Besides ...
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What’s the most efficient way to identify when an external email address is no longer connected? While there’s a process that logs such issues, how can we ensure timely action? Can alerts be configur...
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Hello All, We have huge number of records to move from one issue to type to other however bulk update is limited to 1000 users, we want to increase the limit. I don't see jira-co...
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If I have Jira Service Management (JSM) and want to use the Assist bot in Slack, are there any limits on the number of messages or overall usage?
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Last time, we talked about our Virtual Service Agent. Now, let's get into the details of how we made it work. Imagine this: you want to make sure your customers fill out all the necessary infor...
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Attempting to find when a comment contains an email and save the email to a variable. I have an advanced compare to verify the comment has an email but it does not save to the variable, the second ad...
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I created an automation When I validate the JQL, I do see issues that satisfy the query. But I get this warning I am not sure what this is telling me.
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I need to add and hide some required fields
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I am using a webhook as my trigger which comes from our HR management platform when a monitored field on that platform is changed for an employee. E.g if an employee's location is changed, it trigge...
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I'm interested in generating a report that demonstrates how many alerts are linked to incidents versus how many are not. Is there a built-in way to access such information? Otherwise is there some wa...
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Why does the task/bug with no Epic don't reflect on timeline? Here are the issues with no Epic I want to see in the Timeline: Here is the Timeline with no issues I wanted to see: Is it bec...
1,181 views 5 0 Deleted user November 15, 2024- Question
- jira
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Hello, I have had to create lots of JIRA issues on behalf of someone. At a later point of time, when I go to issues to look for issues created by me I cannot seem to find any. How can I do that? T...
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Hello all, We have our product user manual written in confluence and want to have it available in the Support Portal for our users. After linking the confluence space in the Learn More sect...
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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| May 15, 2025 6:29 AM PDT |