SD auto reply filter rejecting important emails

[Andrew Rowley]

I just discovered that the SD auto reply filter is rejecting emails including Purchase Orders from customers.

These are kind of important!

I think it's because their accounting system marks the purchase order email as auto-generated. How can I prevent this from happening?

[Kai Krause]

Hello and Welcome. 

you have the possibility to setup a allowlist, 

No email is filtered from a domain, when added to the allowlist.  

Here you find the documentation: 
Manage your allowlist | Jira Service Management Cloud | Atlassian Support

Hope this helps. 

BR
Kai