Community resources
Community resources
Community resources
Jira Service Management
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Hello Atlassian Community! 👋 The Jira Service Management team has been hard at work baking even more AI-powered Atlassian Intelligence capabilities into your most critical support and operations w...
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Hello, How do I delete an addon? The button to click is not active
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Hi there. I am trying to convert the "Original Estimate" and "Time spent" fields from seconds to hours. When exporting to Excel it exports as seconds and I don't want to manually do a cal...
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Hello, I would like to ask if I can send requests by email from any account of a specific email domain, without invitation needed. Is that feasible? Right now, if someone does not get invitation or...
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Good morning, how are you? We woke up with issues with our SLAs in Jira. Talking to other companies, I was informed that they are also having problems. Are we really experiencing instabilitie...
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團隊有一個想詢問的使用情境 1.當相同Alias告警次數累積到一定程度，alert Priority是否可以升級 EX: P4 Escalation > P3 2. Alert在什麼情境下可以設定升級為incident 不另外開發狀況下，opsgenie設定是否可以做到
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi, I want to set a group picker based on a multilevel cascade field using script listener for Issue created and Issue updated events. The script is throwing error in compilation 'cannot fi...
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Hi How do i setup a rule , that alerts everyone with in the team once a comment has been added to an existing issue/service request/ incident
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Hi, I'm trying to edit the standard flow for the virtual agent but it will only allow me to change the message, whereas I'd like to edit the steps. Example: This is the standard flow for a confirmat...
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Hi all, We're facing issues currently with JSM: We don't see it appear on the Service Status page. Wondering if it's global or just specific to our domain. Thanks!
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I'm trying to work out how to refine the existing (built in) cloning function for a particular issue type to effectively restrict some fields from being populated to the newly cloned record. &nb...
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Hi, I am trying to implement "Ticket of the Day" solution, where we find oldest ticket and post it on Slack for somebody to pick up. I tried Jira Automation, but it doesn't allow me to limit number ...
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Hello, I want to send a notification to Slack webhook via automation in Asset. The webhook works fine, but it did not proceed with Jira smart value {{}}. Example: {"text": "New issue c...
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unable to get these automations workings. When: SLA threshold breached Time to first respond will breach in the next hour Agent group equals: Service desk  ...
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We are building a company that has the potential to take on thousands of customers. We want to set up profiles for these customers using a number of 3rd party Atlassian apps. Atlassian's products ha...
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Hi, We have created a rule in which Warranty expiry date notification it will give notification for assets warranty expiring in 60 days. But we are getting notification for each asset. We want it to...
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I have created a variable comment = *{{issue.comments.last.author.displayName}} commented*: {{issue.comments.last.body}} then I create a comment using a webrequest action , the custom data for the ...
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We currently have our Release Notes as an article on our Knowledge Base. We were finding that as more notes are added, the load time is suffering so we're in the process of creating individual pages ...
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Hola, hace un tiempo he estado teniendo un problema con un cliente que no ha podido recibir un mail de invitación o recuperación de contraseña. Tengo registro de las invitaciones fallidas. El detall...
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When having multiple alerts in OpsGenie that need to be addressed quickly, it can be tedious to click on multiple pages to add notes. Proposal: Add a quick "Note" button to ...
- Question
- opsgenie
- feature
- suggestion
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I need to have 2 help centers. One for internal operations, and one for external clients. The issue I am facing now is that issues/forms from the internal help center are appearing on the help cen...
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I have a workflow in a JSM project where the first status is where we need to collect approvals, however the users in the Approvers field are not receiving the notification. Approvers are added ...
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Hello all, I am wondering if there is a similar to Services functionality on Cloud version in Data Center? Or do I need to do reverse engineering and setup asset schema(s), create custom fi...
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Hey ! I'm in Project > Project X > Organizations, trying to add a customer. I can add them, but when I refresh the page, the customer disappears. Do you know why this is happening? I'll wait...
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...mailAddress": "", "displayName": "", "active": true, "timeZone": "", "_links": { "jiraRest": "", "avatarUrls": { "48x48": "https://avatar-management.services.atlassian.com/default/48", "24x24": "https://a...
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