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Jira Service Management
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Hi I have several Jira SM (and will expend) and I'd like to grant different permissions to different domains for each of their portals Is it possible? Thanks!
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UPDATE 1st July, 2025 We have introduced a toggle in "Product settings" where you can set the default comment behaviour for transition screens. See more info in this update. ...
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Hi! As a jira admin I've been asked to grant an access to app called Jira Cloud. I can\t find this request in jira to approve. Where is it in jira? It's an app from Microsoft teams ...
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Hi Folks I have some issue to add the users manager as approver in the issue the user opened. I found here some guides and be trying some hours but have no lock. My situation looks the fol...
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Hello, I want to create an issue on the Jira Service desk via mail. What kind of mail body do we need to write and how can I determine the severity of the issue on the mail body? BR
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Issue: After Save in Reply to customer, the customer did not receive any email. Seems the outgoing email is not working JSM / Service Project Project Setting / Public comment added is enabled ...
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I wanted to display issue "created date / time" on customer portal for better transparency, can you please suggest, how can I achieve this.
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Hi I have set my opsgenie account to send me a push notification immediately on the app. It still takes 10 minutes to send the push notification to my phone. Is there anyway to make it real time. I h...
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- cloud
- opsgenie
- opsgenie-cloud
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Hi all, We have JSM running in the cloud and all is working fine. We have one challenge that we need a bit of help. There are 2 ways to create tickets: 1. using the portal ...
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Hi We are on the premium level for JSM. I know it's not possible to push data from our sandbox to production - but is it possible to push/export and then import services and assets that we've setup...
943 views 4 1 Deleted user February 10, 2025 -
I am trying to build a URL that prepopulates fields on a JSM form. I have a select list field and a custom asset field that I want to populate using the following format: <jiraBaseURL>/servi...
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Our current SLAs seem to continue counting down over the weekend. Is there a way to prevent this?
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Hi there, we're currently setting up our future JSM instance and want to use JSM assets for our support group management. Furthermore we want to use these asset objects to sync them to groups, in o...
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I'm setting up an approval process for a committee with 6 approvers. I need the issue to proceed even if one approver declines. If 5 out of the 6 approvers approve it should go thru. ...
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Hi everyone. My client needs to carry out extractions relating to Jira tickets. Some tickets have the status in English and others in Italian. I would like to standardize the lan...
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I'm having this trouble on all my projects. We use the free plan at our company, so I can't ask Jira Support for help. Did anyone have this? How can we fix this? 500...
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Hi Team, We are facing the issue with some notifications not getting triggered for additional people added to an incident by the reporter. Customers added to the Shared with list by the reporter in...
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I am looking at Jira Service Desk as a potential replacement for our current service desk for our clients. I have recently joined an organisation who are using Connectwise PSA where they provide IT m...
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Has anyone noticed recently that for some of the customers will show "private email address" under their name and what impact it will have ?
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Hello, We've set up Jira AI Assistant and it's been working well. However, we've noticed one behavior in particular regarding Slack integration: When a user posts on our IT Slack channel and they g...
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Hello I've found this guide for add automatically the manager of the user who creates the issue as approver. Solved: Adding Manager For Approvals Automatically I just tried it this way v...
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Hello, I am facing an issue that I can't solve. I setup SLA, TTFR (Time To First Response), right after a ticket is created by a customer. It should stop as soon as an answer is made by one of our...
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Hi!! In my Atlassian instance, I have two open Jira Service Management portals, where users automatically log in with their corporate email if they belong to an authorized domain. 1...
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Hello, I would want to create a board acc. to the following example: Eg: For Jan 2025, i have finished 2*(2week Sprints) and the next sprint is in progress. I want a dashboard which shows the...
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We are trying to do a sync between Topdesk and Jira. So far so good. But when we try to add a comment to Jira with an attachment included, the attachment is only visible in the backend. When the cus...
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| āJanuary 14, 2025 5:27 AM PST | ||
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| āJanuary 7, 2025 8:47 AM PST |