Community resources
Community resources
Community resources
Jira Service Management
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We know that many teams capture confidential and sensitive information in their service projects. We hear this from many teams, but especially those in HR, legal and finance where it’s crucial that c...
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I've recently joined a team and been tasked with adding components to resolved and canceled issues/service requests. How do I can access all completed requests, not just the 'recently resolved'?
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Customers create a ticket in Jira via API within our platform. After that, they receive an email confirming that we have created a ticket for their issue. In that email, they have 2 options: View req...
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JSM 5.12.5, ScriptRunner 8.34.0 Edit: I understand now that it's the result of applying hashCode() on the user key, but I still don't understand how this is useful. I want to get the Customer (Ji...
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Hola comunidad de Atlassian. Necesito implementar privacidad en tickets que se reciben dependiendo el área/persona, ejemplo: Tengo 3 tipos de solicitudes (Área Servicios - Área Soporte - Área Infra...
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Hello, I see on profile that i have earned a certification voucher. where can i see it? TIA Vijay
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I am looking to start a new project with mostly custom fields. However i can't delete the start date field. it is saying: You can't remove this field Jira created this field. You can't remove it fr...
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This doesn't seem possible. It appears there are a lot of ui changes, but the only sample data selectable project is GTM.
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...isable the approval action (make the field readonly or hidden) approvalField.setReadOnly(true) } else { // Allow the approval field to be editable if the c...
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Hi there, since the integration of OpsGenie into Jira Service Management, I haven't done much with the OpsGenie functions - hence the question about the best way for my requirement. The requirement...
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I was looking for some advice on how to exclude users from the workload balancer when they are out of office. Currently I am just removing them from the automation manually but its a real pa...
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Hello, I have a question about the Request type search filter on the customer portal in JSM. When I search through the list of request types, it will show all the requests typ...
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Hi all, we would like to create CRMs via Jira Service desk and are looking for a way to integrate SAP into the JSD Asset management function. Thank a lot in advance Oliver
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I have a Jira Service project which is linked to our customer portal. Our customer requested for an additional field in a form. I have added that field to the form. It is available to the customer fo...
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Hello, On Jira on-prem version I was able to use IQL on Jira Cloud not able to find. Any suggestions? I have a like 7 layers structure with inbound and outbound references. I would like to f...
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Hello, Company that I work for is implementing JIRA Premium. My team's task is to prepare the analysis layer. I've checked "Dashboards" and possible configurations. I'm afraid that it isn't suffici...
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I am facing issues with the email-to-Jira integration and automation in our project: Setup: Emails to a email channel create tickets in the project with the default "Report an Incident" req...
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I'm looking for a method to close a ticket after x amount of day without a response from the customer. I assume this can be done through an automation, but I'm not sure how exactly to approach it. Si...
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Hello Still testing Jira Assets. I'm trying to figure out of we can set up a history of asset usage. For example, in my current software, in the case of, say, laptop XPTO, I can see not only that it...
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Hello, Is there a way for a group of people to receive an email notification when a specific change in the status takes place? At the notification type the option 'An issue is updated by a wor...
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Hi Team, Do you possibly know how long Archived issues are stored in the 'Archive" tab? (Jira Cloud version, team-managed projects) If I archive the issue type "task" would it be automatically ...
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Hi, I would like it if we could automatically transition the status and change assignee on a certain date based on a date field. For example, We have a status called "appointment booke...
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I have create a jsm portal link and with portal groups . But i want to give that portal link with some param fields set . So that through same help portal link i can birfurcate the link for new...
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Good morning, I want to know how I can change the logo displayed on the left on the portal and replace the word "arondor" in the access URL. THANKS
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I'm mapping all the computers in the frontend and need to display who has each computer within the same UI. Currently, I'm using the navlist endpoint ( /rest/insight/1.0/object/navlist ) to fetch ...
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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| May 15, 2025 6:29 AM PDT |