Community resources
Community resources
Community resources
Jira Service Management
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Hello, I'm new to Jira. I have seen many organizations have the "Inform Stakeholder" tab under Comments. Ours only has Add Internal Note and Reply to Customer (attached screenshot). I w...
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I'm seeking assistance with managing our enhancements across our Finance division. Currently, we have a central project that encompasses all our enhancement requests. Once an enhancem...
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I am receiving the below error when I am trying to add an email with a JIRA SD project. We created a JIRA SD project and want to integrate an email id with it so that the emails are further converted...
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Hi every one, Please help me with this issue I already set my language preference to be Vietnamese, but the language in Portal and notification email is displayed in English Although I set up the ...
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I am on a board and I am trying to move (drag) an item (it is a bug) from "In progress" to "Resolved" When I try to do that I get this error: You can't move this issue to this...
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hello, is this text ("contact us about") from customer portal editable? thank you
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Context: I am building an automation in a project and am getting the following error code: Found multiple fields with the same name and type: Start date (com.atlassian.jira.plugin.system.cu...
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Is there any way to get metrics or reports from Jira's Asset and Configuration Management. Via GUI or API, any info would be appreciated.
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I was sure I looked into this in the past and there was support for only one email address. Although maybe I was looking into being able to see the email that was in the "To:" field because we have a...
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I would like the ability to create a sub-task & set the (issue) status, based on the results within a Jira Form. I envision this being done via a (special) multiple choice question. The multiple...
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...ould be my "When" be? Also, I am wondering if I need to alter my settings to only run if both of the conditions are true (like adding an "and" between Data Approved Date and Legal Approved D...
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Hello, I'm configuring JSM for the first time and I have some questions regarding customer detail fields. My organization has a native CRM that holds all of our customer data. I've configured...
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Hello team, please find what my portal looks like: The "Topics" part, circled in red is different from the "portal-groups" part below, and I am not able to figure out why (it turns me nuts ;-) ...
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Hi all, as described in the summary, I would like to automatically create subtasks for each description line. I mean, if a ticket is open with 2 lines in "Description" field I would like to create ...
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Trying put the end date in an existing Epic. The date disapears after 1 s. I have the app Big Picture and turned off the sync, but still not working.
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There is a way to track the Total number of unique visitors to the help desk portal. We use a custom domain
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I have two separate workflow, one for tasks & Sub tasks and secondly for one for bugs. When I am making change to the workflow of bug it is affecting my Task workflow. Why so? Do I need to have ...
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I have an Automation to change the status from "Waiting for Customer" to "In Progress" if a service desk customer adds a comment to the issue. This works. But when I ask a question to the customer a...
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I would like to write a CRON expression to only trigger on a weekday between the hours of 0800 and 1800 and once every 45 minutes. I thought I had solved this using this CRON expression but it ...
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Hi all, I'd like to open access to jira project to all, so all the company members would be able to open tickets as customers, but so that they wont be able to see tickets of others and project...
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When Attempting to change the Due Date via the Command Palette (Ctrl/Command + K) all the suggested dates appear to be offset. Currently its 6:00am EST (GMT -5) on Sept 18th 2024. "Current", wh...
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Hi everyone, I currently facing the challenge, that I want to create a Queue to display: all Incidents, which are work in progress an belonging to my Team (dynamic) Th project has multiple Teams ...
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please help to email to support ticket automation
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When using an approval workflow, when any approver approves the request, a pop-up should appear asking them to add a comment. Is this possible in JSM?
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