Community resources
Community resources
Community resources
Jira Service Management
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Hello All I know that downloading Jira form as PDF won't pull over the attachments. Is there a workaround or an add-on to download Jira form with attachments? Thanks in advance
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Hi, We have a customer who wants us to integrate our Jira IT Service Management project with theirs. The idea being that they are able to raise tickets directly with us from their jira instanc...
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Hello, I have come across strange behavior on our Jira portal. I am using a Mac, and the portal shows the tabs as expected. My colleagues use Ubuntu/windows, but for them, one tab shows a differen...
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I want to create an automation rule for one of the forms (Visitor form) created in Jira. When the field "MCF" selected in the form, the second approver should be assigned as one fixed name
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Hi! I have a customer in a project , she is in a couple of customer organizations in a project. She opened a ticket and needs to share it with specific people, but she does not have such opt...
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I incorrectly asked this question in an old thread so am trying again here. We have two Org Admins, neither of whom are Jira Service Management agents (or, really, Stakeholders or Customers). ...
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Hi Community! I have a question, or I need to validate my assumption for the answer to my question. We have a service management project, where we have multiple customer organizations. The c...
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I like to take certification i Jira Service management and Confluence for Data Center version not cloud. Is there any certification covering that?
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Hi When I try to export a Confluence page in a PDF format, I get a non-compliance Access Denied message. The functionality was previously working. Does anyone know what might be causing...
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Hi team, I have realized, that in some cases emails are expected to create new tickets in our ServiceDesk configuration, but instead are getting mapped to existing tickets. Apparently, this seems t...
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Hello everyone, hope you are doing well. I want to create a project in Jira Service Management based on the SLA established between two departments in my organization. According to this agreem...
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Hello, I using Jira Service Management for ticket creation and have set up a webhook to filter statuses such as "approved" and "closed." The webhook sends this data to global Automation. I’v...
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Hi Team, I need to auto-populate the Location and Entity asset attributes data into single-value Assets Object fields on the create screen in the portal, depending on who is creating the ticket. I ...
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Hi Everyone, We have recently encountered a scenario wherein our service have started recieving created tickets that are labeled as "raised this request via API" Usually we only have tickets ...
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Documentação de Integração entre Google Sheets e Webhook do Jira Visão Geral Esta documentação descreve como integrar o Google Sheets com um webhook do Jira usando Google Apps Scrip...
- Question
- api
- google-sheets
- jira-service-management
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...ould open the agent channel to be public but it says I don't have permissions likely because usually that is a private channel.
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What could be the problem here, Am getting this error below after creating the Auth between Opsgenie and salesforce, this instruction was followed https://support.atlassian.com/opsgenie/do...
- Question
- opsgenie
- opsgenie-cloud
- salesforce
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My end goal is to share a dashboard, at least initially, of showing Created vs Resolved tickets to share with licensed users that may not actually have access to the project. I've read the suggested ...
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Hi Guys, Is there a way to see the priority change history when a project is added to a new priority scheme. I noticed after a priority scheme was changed; Jira never recorded the change on the hist...
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We started the move to JSM from Opsgenie and I cannot see all teams unless I am on a team - this is a major blocker for leadership and our testing teams. Is this on the horizon?
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We have an older Identity Provider that we want to disconnect, but i can't do it because first i need to do: * Delete SAML configuration * Delete user provisionning configuration * Link domains to...
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We have some users using OpsGenie that will transparently (for the most part) migrate to their JSM projects as described here: Set up operations and complete your move to Jira Service Managemen...
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I have a monitoring script that triggers a P3 alert if 2 out of 3 servers in a server cluster are down. If the state changes from 2 out 3 servers down to all 3 servers now being down, is there...
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We just finished signing a BAA and I started to tag our products for HIPAA compliance. We currently have 8 Service Desk projects and are in the process of discovery around a new one that will n...
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I have a process for problem tickets. Problem stores the date of the oldest linked ticket created date in a field. When you link a new incident, it checks the created date of that ticket, against t...
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