Community resources
Community resources
Community resources
Jira Service Management
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Howzit, We are working on a maintenance ticket in Jira Service Management Data Center that must contain a customized list of tasks based on the type of maintenance work (maintenance block) and the c...
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I have connected VA with a Slack channel, through HALP integration, but my stakeholders want VA to only provide simple redirection instruction, and then close the thread. However, when intents are no...
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How can I include the Summary information to appear in the Sub-Task of the inherited issue
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...ortalID} Returns: { "header": "", "headerWiki": "", "message": "", "messageWiki": "", "canEditAnnouncement": true, "canAdministerProject": true, "portalId": {portalID}, "portalProjectKey": "", "t...
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Good morning people! We are just getting off the ground with Virtual Service Agents (VSAs)and have built out some pretty basic intents. Right now, they are pretty simple, mostly using just the Choic...
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Hello, I want to execute an automation rule with two triggers. One manual (the agents will choose when they want to execute the rule) and one automatic when the issue is created. The idea is that t...
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Hi, I just want to setup an Service request with a approver group, where someone in this group has to accept the request. The service request is created through a request form in the portal. The r...
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Hi Team, Is it possible to automatically move the Service Request to Incident in the Jira Service Management data center? We were asked by some of the users if this is possible.
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Hi Team, We are using the Jira Service Management Data Center, and we have a user who is asking if we can redirect Request Type A's URL(https://jira.xxx.com/servicedesk/customer/portal/1/create/80) ...
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Hi Community, When I change the status from one to another, I need to satisfy the below requirements. It could either be a workflow transition or any. Please help me to sort out this issue.
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I have a lot of fields and would like to define which fields are always shown in "details" and which fields are shown under "more fields". Unfortunately, I have not yet found the setting to configure...
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Dear all, We are using the Jira service management tool of one of our service providers and have set up a common account within their Jira instance. My intention was, to gain API access to the ...
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Hi there, Is it possible to restrict the automatic canned response signature only on the Reply to customer comment. I don't need or want to have this added on the 'Add internal note' ...
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Trying to embed a google slide presentation. If I use the widget conector and paste the link in, it says, with a google slides error, Sorry, the file you have requested does not exis...
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Hallo, besteht die Möglichkeit dem Fälligkeitsdatum mit einer Erinnerungsmail ins Outlook zu verbinden? Sprich wenn man ein Fälligkeitsdatum im Jira eingibt, dass eine Mail ins Outlook geht wenn der...
627 views 4 1 Deleted user November 14, 2024 -
Hi, I need to create an automation that creates a request of a specific type when a client organization is added to the JIRA project. Is this possible? There is no trigger that I can use. It is a ...
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Please tell me why I should bother assigning users to alert tickets that are emailed to the team from the monitoring system. I have already created an alert ticket addressed to the team, so I don't ...
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Hi Everyone, I'm trying to convert the base64 to images within JIRA and need to map them within the description of the issue. I had converted the image to base64 from servicenow and moved them to j...
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How to create Non editable custom field on ticket details
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I'm sure this is just something I am overlooking but I have searched everywhere and I can't seem to find it. In on of the jira service desk, there's a "more actions" field for customers to see on the...
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What is the syntax to get choice selected by end user from previous step so i can use that to pass as parameter to next step?
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We are looking for a way to: Let anyone send any email ticket to a project which would then open a ticket. Only let users who have been added to their ORG group access their project's portal. &n...
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Hello, We have one main ticket (parent) where we want to track periodically every e.g. 30 days its status based on the latest subtask. So for example, we have parent Parent possible state: New, Re...
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Hi, I've attempted to create an automation to update our JSM project when a linked ticket in our project CFCON is updated. I'm just looking for some advice if this is correct, or if there's a ...
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I've had some success with working with APIs in automations when I'm following detailed instructions or making modifications to an existing automation rule. However, I'm having a bit of troub...
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