Community resources
Community resources
Jira Service Management
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Hi! We are testing right now how to connect Slack with Jira even more. The backgroud for this is that we know users tend to stay in Slack and prefer not to go to Jira for submitting request, this ha...
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Hi all, Basically we want a user to be provided a request type on the portal with the form, in the form they can either submit/close it right away, or just save the form and have it left open for c...
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Hello, we have 10 agents in our Standard subscription for Jira Service Management, we have just changed to a monthly pay and we'll need a couple of more licenses in the next days, how should we proce...
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I am unable to login to my admin account as the subscription wasn't enables. I have priority client delivery need support.
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Hi there, I'm searching for this answer. But can't find it. I've connected an external (gmail) address. Issues created on an incoming mail works properly. But when i'm answeri...
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Dear Atlassian Experts, I am reaching out to seek your expertise regarding a requirement we have encountered. One of our users has expressed the need to download all canned responses, which is cur...
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Hello community, I have a problem with my send webhook request module. I'm trying to create automation, which would change custom field value through API. But when i'm trying i receive 404 error. ...
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Hi, I pinned a JSM cloud to a certain region, but after the move I discovered that Script Runner can't be pinned. Why? And if it can'be pinned, my data will move across different DC through S...
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Users and customers are unable to receive each other's emails. The emails are automatically archived and do not appear in the pending section.
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Hi, Is there a way to determine how published knowledge articles have prevented ticket generation? Is there a way to track or report on this? I believe there is a report called "Report Defl...
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Hello I have a problem connecting to my Jira Service Management account. It has always worked well but now when I try to connect I have this message that appears. Mean...
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Hi all, My customer is asking me for access to the dashboard of all tickets from this month, as well as the ability to see the tickets and the answer history in them. I want to restrict his u...
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Is it possible if the customer can select or change the approver when the default approver is not available
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We are using the field 'Team' in our Service Management. I want to create a SLA with this field as condition for ending time. Is it possible to use other fields than listed in the DropDown?
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I have an issue bothers me for a month, Our system works fine,but sometimes the sla not working ,and then breached ,even the ticket meets the SLA condition. When I recalculate the ticket,the SLA be...
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Update, 3rd December 2024: We have decided not to go ahead with the change below. We have found a way to continue supporting attachments when creating a linked issue from the issue view. ...
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In Jira cloud we have the following option: Jira>Teams>"Select the team">Go to operations>Alerts wherein we will get to see all the alerts. This is based on the aut...
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JSM picking up the API call in random order means Sending Request as webhook body with 10 objects 1.PostMan → JSM → External Tool (Tuki) 1. sending 10 objects from Postman JSM picki...
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I keep seeing posts about setting up team calendars but I only see one calendar and it's for the whole project. How do you setup different calendars within the project?
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HI, Is there a way to add multiple requesters to a single ticket while creating it? The goal is that whenever I comment on the ticket or change its status, all the requesters will receive noti...
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In essence, reducing duplicate service requests by adding further updates to comments. A really good example is that we monitor Microsoft Health incidents and advisories. I can see the summa...
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Hello, I'm trying to create customers automatically without specifying the authorized domain name each time. I'm getting this error in my Jira Service Managment mailbox: Sorry, self-signup i...
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Hi, I need to edit the issue custom field with the attribute value of the asset field. Field to be updated is a custom field: "Obszar IT i Bezpieczeństwa" customfield_10165 Value to be taken from...
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Hello, I saw that you had decided unilaterally to remove the possibility of having access to assets if we did not have a premium license. I had created my CMDB on it, and I was using it. It ...
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I had assumed that the "Reporter" would be the actual person who reported the issue but I've realized it is not. Since we need to track who created the issues, not who the person is they're reporting...
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