Community resources
Community resources
Community resources
Jira Service Management
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Hello Atlassian Community, I am currently working on setting up Bitbucket Pipelines for a Flutter project. I have some experience with CI/CD but am relatively new to configuring pipelines for Flutte...
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Greetings, dear community! I want to share a use case that has been causing me quite a bit of frustration and about which I haven’t found clear information or any discussions. I’m configuring the V...
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I am trying to write a tool to inventory our opsgenie monitoring deployments. the integration Ids obtained by ` curl -X GET 'https://api.opsgenie.com/v2/integrations'` call do not include the ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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A user in my organization is experiencing an issue where, when they raise a ticket, it sometimes displays their name in some tickets as a reporter and sometimes it shows their email address instead. ...
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How to import bulk defects into Jira ??
528 views 4 0 Deleted user September 27, 2024 -
When I try to delete an organization, I get a message that says it cannot be deleted because there are still products in the organization. So I deleted each product from the organization, but...
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Hi everyone , I am new to JSM and OpsGenie and want to understand How to set up on-call to mobile phone ? My org has Premium license for JSM and opsgenie is available with it. I see on-call o...
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...hat contain a valid issue key to be added as a comment to the issue" Allow customers to create accounts on the Customer access page = true Channel Access = Open Issue: When I send any reply to the t...
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I am new to JSM and am setting up SLAs. I just realised that we have customers in different timezones. Is it possible to set this per customer? I want to make sure that the SLAs apply correctly for t...
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Hi All Once a Jira Project has been created with a scrum board, can we replace it with Kanban Board, e.g., Current Board type = Scrum New Board type = Kanban while keeping all the remaini...
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Hello Community, I have a customer that uses two project in the Portal. Now I need to revoke access to one of them. I can't delete him from Customer in a project. In Atlassian Administration I can r...
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...{ "users": [{ "name": "SomeUniqueName", "groups": ["jira-servicemanagement-customers-COMPANYNAME"], "active": true, "email": "some-email@gmail.com", "fullname": "Full Name" } ] }
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We have many printers that are different models. I need to be able to have pattern for almost every model as OID is not the same on all models for serialnumber/model/Vendor. Have tried...
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Hi all, I have a branch that loops over an asset, and creates a comment for all the ones where the field in the asset is blank. It works fine but I'd rather have one single comment. Is there any wa...
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Does 2FA affect the email connectivity? The connection keeps having problems after successfully adding the email and then it gets dropped again Please advise
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While reading about integrations with AWS Cloudwatch, I saw the following note: "Bidirectional integrations aren’t supported in Free and Standard plans. All the other integrations are supported at...
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All cards in project "SCF" will have a counterpart card in another project ("WS" "DEV" etc). When the counterpart card is updated (status, Team assigned, due date) I want to trigger updating the SCF...
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I have been trying for a while now to figure out a way to get the items in a custom dropdown field to be populated (when the request form initially loads) based on the user's organization so that whe...
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We have a web form on our website that generates a ticket for anyone who is unable to reset their password. However, JSM creates the ticket with a staff member as the Reporter rather than the c...
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Hello I have recently configured emailed requests for our service desk project. Emailed requests only allow Summary and Description fields. Is there a way that the email that customer sends have m...
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This question is about Jira Service Desk (Data Center edition). We have a handful of non-agent users who need to be able to run JQL queries and create dashboards. I have been unable to find a way to...
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For all the gamers out there, how do you apply gaming strategies to optimize your Atlassian tools? Share your top hacks and let's level up together!
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I would like to move the location of the embedded jira widget icon on our UI. I cannot figure out how to move it from the default location in the bottom right. Is there a way to do this? This is impo...
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How can I export alerts from opsgenie to Sheets, similar to using the Jira Cloud For Sheets extensio
I need to export alert data from Jira in the same way I export issues. How do I do this?
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Hi, is it possible to customize the name and profile picture of the virtual agent that is called 'Assist' by default?
- Question
- cloud
- halp
- halp-cloud
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