Community resources
Community resources
Jira Service Management
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Want to know is there any way to create a security service desk similar to IT service desk from jira service management and are there any ways that we can add different portals which...
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I would like to create a custom workflow that meets my specific needs, as the current options do not fully align with what I’m looking for. Is there a way to modify the existing workflows or develop ...
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Hi All, Can some please support I have created one service management project in that project I'm not able to check incident and service request ticket. Issue - I have created incident and request ...
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Hi experts, I want to add a column to calculate the average CSAT score in EazyBI, for example in the below screenshot, I want to add a column after "5" and calculate the average CST score for the te...
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I have a few projects that are linked to a customer portal that allow for external users to submit tickets. Is there a place to set restrictions on this depending on the project or is that setting ti...
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using Discovery.exe I have associated an Attribute to the Network Interface to get IP address. When i do a rescan , on some the objects i lose the IP address
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Hello everyone, I hope you're all doing well. I hope you can help me with this issue: From the SOC where I work, we would like a client to be able to block an IOC from their portal once the issue is ...
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Olá! Me ajudem a criar uma fila, dentro de um projeto do jira, e que nessa fila eu atribua um agente que visualize apenas essa fila, qual será o passo a passo ?
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If an issue is transitioned to a specific state more than once - I want to ensure the automation rule runs only once. Is this possible?
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Hello there! We have an email request form that has a field "Request Reminder Email". What I need to do is set up an automation so that if a date is entered into this field on the form, we can notif...
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We have JSM Cloud and are beginning to use Assets. We currently have a tool that store information about items like laptops and other equipment and users can go in and search for and reserve what the...
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Is Opsgenie certified with OEM 13.5.0? does it required to install Opsgenie on the same box as OEM? where to get the ApiKey of OEM? thank you
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- cloud
- opsgenie
- opsgenie-cloud
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Hi there, I have a Custom Asset Field, where one chooses an object of type "Product". This field works. The ObjectType "Product" has an Attribute named "Included Services", referencing mult...
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I've created a JQL automation that sends an email to me twice a week with a list of issues that are unresolved and due in 60 days. But if there are 9 issues, I get 9 emails, all with the same list.&n...
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Good day team, I am looking for a query that finds all issues I approved. The thing is approval happens on various statuses and I would like to only find the tickets where I clicked the approve in...
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Hello There - I noticed there's a HIPPA compliance within Jira for US customers. Do you have a PHIPPA compliance for Canadian Customers? - https://admin.atlassian.com/o/48598018-3596-4a40-aaae...
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I'm looking for a way to display Azure AD attributes in JSM tickets that doesn't require an add-on. When we provision our users (internal customers) from Azure AD, there is quite a lot of info...
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Hi ! I'm testing JSM hoping to set it up for our company. While I tested the portal, I realized some notifications appeared but I couldn't get exactly why or even how to get it to disappear. I...
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Hi Atlassian Community! 👋 I'm looking to export the configuration of JSM Forms from one site to import it into another. Ideally, I'd like to do this using the REST API if that's possible, but I'm o...
609 views 2 1 Deleted user October 28, 2024 -
Hola comunidad. Estoy intentando limitar al acceso a mis clientes externos para que puedan ver sólo una formulario de un proyecto en específico sin la necesidad de que estos puedan ver los d...
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HR Employee Onboarding The employee onboarding workflow is one of the most intricate processes to implement within a service desk, primarily due to the need for multiple teams to collaborate at dif...
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I have a problem connecting to my Jira Service Management account. It has always worked well but now when I try to connect I have this message that appears. Meaning : “It looks like your acc...
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In case you haven't already heard, with the help of several members of the Atlassian team, Jóvin Jóvinsson and I recently launched a new Atlassian Community Events (virtual) chapter for tho...
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AUTOMATION Trigger WHEN OBJECT is UPDATED (Assets) starts sometimes after 1 hour or longer. Am I the only one with this issue? So.. you update the object and nothing happens. And suddenly ...
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Hi! We started playing with the Virtual Agent in our project through Slack but we saw that right now it's only limited to one Customer Request Type, I was wondering if in the near future it will all...
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