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You could create an automation rule that triggers when the approver is populated that checks if the approver = reporter/creator then to transition the ticket to the approved status.
Thank you, I didn't realize we could do creator.displayName for smart values so this is helpful in many ways.
I ended up creating one already but haven't fully tested it. We have another custom field that fills in from the Creator field so I have that checking against the Issue Reporter field. Can you tell me if the Issue Reporter is the one that the ticket is created for? Essentially, is Reporter and Issue Reporter, the same?
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