Hi @Jess Katz welcome to the community. If you're looking for a customer facing Knowledge Base, I would recommend at least considering getting the Free version of JSM (Jira Service Management) for review, just for its Knowledge Base connectivity with Confluence. We've been live for just over 2 years, and it works quite well for us. Atlassian provides a front end for your customers, and you can edit and publish articles for your customers by integrating JSM w/ Confluence. Now, with Automation, you can even setup reminders to review KB articles to update them as needed.
JSM licensing is based on Agents, but if you only have a few people interacting as Agents, that might work. If your Jira users aren't interacting w/ Customers, they can be collaborators. (JSM Roles) and don't need JSM licenses.
Here's an article from Atlassian on the JSM/Confluence integration: Confluence & JSM
Hope that helps.
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