Community resources
Community resources
Community resources
Jira Service Management
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Hi, We noticed today that the view (number) remaining older comments bar is not showing when the ticket is opened and not all comments are showing either. We found a workaround by going to an...
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When opening a ticket, only the last view comments are shown. Normally you can click the button to show all the comments, but this button is not visible. When you open another filter like 'All...
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We are experiencing some errors when sending smtp request to our exchange server. The exchange trows an maximum connections per source limit. Who many connections do jira use? Is it one per ...
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Hi, I have a Discovery Project where i want a custom field (LRE) to be updated when a linked issue (Epic) in another project has its Original Estimate updated. For me it seems natural to use t...
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Hi all. We have been using Jira Assist for quite a while now, however every now and then, when a user replies on Slack, the Assist bot throws a random error message - "Something unexpected went...
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Добрый день, прошу помочь разобраться с автоматизацией, мне необходимо циклически назначать заявки на сотрудников, у них разные рабочие графики, пытаюсь объяснить 2 ротации (Ротации) ...
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I see this topic is popular so apologies for asking again. Goal Sync Incident in our JSM with an Incident in Service Now Constraint Do this using Automation Rules Avoid using other tools (Scr...
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Hi Can we Create a generic login e.g., ABC (assume company name) for ticket creation in Jira, and emails and notifications sent to the creator of Tickets e.g. john@abc.com, allen@abc.com Th...
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Hi, Incident response team investigates the incident using deployment history. Then if they don't have Agent license, can they still click Investigate on the incident to view the deployment hi...
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Will I be notified when it will be renewed?
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Hello Community! I am trying to create a Planned Maintenance form. Within the form I am trying to create two unique (custom) fields. 1. The first is Duration which is a calculatio...
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I know we can export them but what if we want to import rules without creating from scratch again?
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Hi Atlassian Community, I'm trying to build automations in Jira Assets as outlined in this guide. Despite following the instructions closely, I cannot locate the "Automations" section in Jir...
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I am trying to get the widget for Created v Resolved on the JSM default dashboard to correctly reflect our resolved tickets. I added a resolution section to each issue, and added notes before setting...
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Hi, Help, on Windows desktops when trying to access our work, my team members and I have been getting the following message: "It looks like our database is taking a little longer than usual to sync...
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Hi Braintrust, I’ve configured Jira alerts (Opsgenie) for my Support team, and while the alerts are generally working as expected, I’ve noticed an issue with some alerts not being triggered. When I...
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I have a scrum dashboard. I created task fo future development and don't add the sprint because I wanted to keep it in the backlog. But I don't see this task on the backlog.
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I am running into some strange behavior out of our JSM Operations on-call rotations. When an alert comes in, all members of the team are being sent app pushes for the alert even if they are not...
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How do you reference the reporter of a ticket within a comment without retyping their name
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I was working on installing the OpsGenie plugin in our ServiceNow production instance and It seems that once we upgraded our ServiceNow instances to Xanadu, the OpsGenie plugi...
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- cloud
- opsgenie
- plugin
- servicenow
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Hi, How can I create an automation that checks if there are more than five tickets assigned to a member in a week? Thanks, Rajan
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...o multiple alerts and that complicates things in the generic use case but...in our case that will never be true at least for UptimeRobot sourced alerts. So, am I missing something here either in t...
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Hi, Is it possible to add a new custom language (not available in the list of languages) to a JSM project? Thanks Francesco
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Hi, Is it possible to define the access to portal SLA levels by customer? I have 3 support plans. Only the customers with a premium plan should have access to high priority it ...
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