Customers no longer have access to Jira Service Management Portal

[Amanda Miner]

When any of our customers try to utilize the portal they see the screenshot below. Every single user sees the exact same screen. Our initial trial ended though we have not had more than 3 'agent' users (so we are able to use the free tier). I added credit card info and that has not resolved the issue. We cleared out storage to ensure we were not over any limits. I've tried every permissions setting using Jira Docs and I can't figure out anything to make it work. Now we are beyond the trial and are remaining official users, do we need to provide a new URL link to the portal??

Thanks so much!!

[Jack Brickey]

Hi @Amanda Miner , I will flag your post to get someone to check on the status of your instance. 

[Andy Heinzer]

Hi @Amanda Miner 

I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1109608

Please follow-up in that support case so that our team can investigate this further.

Andy

[Bhaargavi Natarajan]

The screenshot referred to, has not attached completely or is not available for review. Can you please provide the error screenshot of what customers see?

[Courtney Martin]

Upvoting, ours is also not working. 

[Andy Heinzer]

Hi @Courtney Martin 

I also created a support ticket on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1109611

I wasn't able to locate any known outages, so I think our support team will need to investigate your environment to understand what might be happening here.

Andy