Community resources
Community resources
Community resources
Jira Service Management
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Hi All, When configuring your Request form of a request type in JSM, you can also: - change the display name of the field in the request form under Display name Whereas in Issue View, it i...
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Hi All, When any issue fields are updated the reporter will get mails as shown in the Screenshot, Like wise need to send email to the assignee using automation. Can anyone please help with this issu...
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I received a request to do product submissions for a site at Atlassianp.com. Assuming this is another fraudulent case?
- Question
- halp
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Hi everyone, I would like to export the data, files, and all fields from Jira to a CSV file. I used the "Export Excel CSV (all fields)" option, but I’m missing some files and a few field val...
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HI All, Please advice are customers added to IP allowlist and jira projects are counted as a customers are only- portal customers or not?
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Hi everyone! Can IP allowlist stop being used if a company moves to a 2 factor identification? How can it be done? Id appreciate if you can share your experience with it.
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How to configure the alert condition to create Alert after triggers more than number of times within range of minutes ? Example: I would like Opsgenie to create Alert after triggers more than...
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When I am using the "assigned to me" gadget, it's a long list of all tickets. I want them to be separated according to the projects they belong to. How can I achieve it?
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When I change the status of any ticket, the status is not being updated/saved, it keeps like processing or loading, I0ve already tried one by one, batch, also at queue page and directly in the ticket...
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I have configured the times for each priority, but it always takes the time of "All remaining priorities". What am I doing wrong?
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I have a JSON response body that contains an id within a web request that I previously called for . I'm attempting to use the substring between to fetch the ID, but it's unsuccessful at finding...
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I do not see the recipient option under the filter subscription. It only defaults to my email id when I setup a subscription. Is there a way to send the notifications to a group in Jira?
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I'm fairly new to Jira and am not a system admin but I am the project admin. I'd like to setup an automation whereby the components are identified and assigned based on the content of the summa...
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Can I have a different form structure for Jira mobile app and Jira website (both Cloud) when creating tickets in the same project?
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Wasn't getting the notifications from Opsgenie, so tried removing SMS and Mobile app but am now not getting option to re-add the Mobile app
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- cloud
- opsgenie
- opsgenie-cloud
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A proper ITSM normally has a technician availability calendar. Is there such a possibility in Jira Service Management?
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I am running Discovery on our Assets. IDiscovery comes up with a variety of "Status". I am wondering how/where is gets that info from i.e. pattern files, but more importantly is there a meaning for ...
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Dear Jira Support Team, I hope this message finds you well. I am experiencing an issue with the automation rule I set up in Jira to send a daily email to assignees of open tickets. Despite correctl...
298 views 5 0 Deleted user October 4, 2024 -
Exportar da pesquisa de satisfação
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We have a complicated entitlement system, and I'm not sure how or even if I can configure JSM to accommodate it. Our customers can have multiple Support Agreements that can apply to different product...
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Hi Community! I’m writing because I want to hear from you. We recently conducted our annual State of Incident Management report which surveys 500 employees working in dev and IT about their inciden...
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We are currently using opsgenie integrated with logstash, and now we have a need to have the following scenarios: - if we encountered 10 times the same error in less than 10mn ...
- Question
- opsgenie
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Hello, Could you please assist me with modifying the text on the Jira login page (Customer Portal)? Specifically, I would like to change the phrase " i-Metrix ITSM" to "Get Suppor...
485 views 8 1 Deleted user October 4, 2024 -
Hello, I want to create a new form for my website, but I’ve only found Jira widgets so far. I’m looking to add a complete form to my WordPress site. Is that possible, and how can I d...
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Hello, I am new to Jira, and here is what I have done so far: I created a Jira Service Management project with a customer portal where clients can view their requests. I have also set up SMTP mail f...
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