JSM Alert email notification - Add line spaces to description (post opsgenie migration)

[Delia Merchant]

We have migrated from Opsgenie to JSM and have noticed a loss in the alert email notification formatting. Opsgenie alerts emails allowed for linebreaks.

JSM Alert email notifications + JSM Alerts strip line description field breaks out. The description becomes difficult to rapidly eye scan.

I am using JSM Teams > Integrations > Incoming Amazon SNS > Incoming rules > Create rule - Description.

Is there a way for force line breaks in the description?

Bullet points seem to work.

Thanks in advance! :) 

[Aanchal _]

Hi Delia!

I am Aanchal, one of the support engineers in Atlassian. 

To answer your query, Opsgenie Alert Description field uses the Plain-text format , hence, it will not be possible to force HTML elements like line breaks in the description field. There's an ongoing feature request for this -

• https://jira.atlassian.com/browse/OPSGENIE-863
  

It is recommended to kindly vote for this issue and leave your valuable feedback on it.
The workaround would be to use plain-text for emails.

Let us know in case of any further queries on this.

Regards